Terms of service

These Terms of service (the "Terms") are a contract between you and the Operator named in section 3, and they bind you and us. They apply whenever you visit the Site or use the Service, whether as a guest, as the holder of an Account or as a player placing a Bet.

The following documents form part of these Terms and apply to you as if they were set out here in full: the Privacy policy, the Cookie policy, the Restricted countries and VPN policy, the Anti-money laundering policy, the Identity verification policy, the Payments policy, the Skins trading policy, the Responsible gambling policy, the Self-exclusion policy, the Complaints policy, the Fairness policy, the Game rules and the Security policy (together, the "Policies"). Every Policy is listed with its date at Terms and policies.

Where a Policy or the rules of a Game conflict with these Terms, these Terms prevail, except in four cases: the rules shown in a Game decide how a Bet in that Game is settled; the terms of a promotion decide matters that concern that promotion only; the Privacy policy decides a question about personal data, as clause 1.2 of the Privacy policy provides; and a Policy prevails where it states expressly that it overrides a named clause of these Terms.

You accept these Terms when you check the box at registration and create an Account. If you use the Site without an Account, you accept these Terms by using it. If you do not accept these Terms in full, you must not use the Site or the Service.

Read these Terms with care before you play. Sections 5 (Location, VPNs and network checks), 14 (Fair play and prohibited conduct), 16 (Suspension, closure and forfeiture), 19 (No warranties, limitation of liability and indemnity) and 21 (Complaints, disputes and governing law) affect your rights and your money most directly.

We may amend these Terms from time to time, including to reflect changes in law, in the requirements of any authority, in the Service or in the risks we manage. The date at the top of this page shows when they last changed, and each earlier version is kept on our records with its date.

We will give you at least 14 days' notice of a material amendment before it takes effect, by a notice on the Site, and we may also send the notice by email to the address on your Account. An amendment is material where it reduces your rights or adds to your obligations in a way that matters. The notice names each clause that changes, gives a short account of the change and states the date on which it takes effect. Any other amendment, such as a correction or a change of wording that leaves rights and duties as they were, takes effect when it is published with a new date. We may make an amendment take effect sooner where it is needed to comply with the law, to protect players or to deal with fraud, money laundering or a security threat.

By continuing to use the Service after an amendment takes effect, you accept the amended Terms. If you do not accept an amendment, stop using the Service, withdraw any Balance under section 9 and ask Support to close your Account under clause 16.9.

Each Bet is governed by the version of these Terms in force at the moment the Bet is accepted. An amendment does not change the settlement of a Bet already accepted. Nor does it affect a Withdrawal you have already requested, or a limit, a Vault lock, a Play break or a Self-exclusion that is already running, unless the amendment only benefits you or corrects a clear error.

These Terms are written in English. We may publish translations for convenience. If a translation differs in meaning from the English text, the English text prevails.

You may download, print or save a copy of these Terms at any time. On request to Support, we will send you the version that applied on a date you name.

In these Terms, the following words have the meanings set out below:

• "Access Code Account" means an Account opened before the Launch Date using an access code we issued.
• "Account" means the personal account you register on the Site, through which you use the Service.
• "Applicable Law" means every law, regulation, order, decision and binding requirement of an authority that applies to you, to us or to the Service, including the laws of the Republic of Costa Rica.
• "AssetPay" means the third-party skins payment service through which Skins are priced, received and sent for Deposits and Withdrawals.
• "Balance" means the money we hold for you in your Account that is available for you to use, as clause 8.1 describes, not counting any amount in the Vault, any bonus money, any Deposit that has not landed or is held apart under clause 9.16, and any amount reserved for a pending Withdrawal.
• "Bet" means an amount you stake on a Game, whether in a single action or as part of a Round.
• "Business Day" means a day other than a Saturday, a Sunday or a public holiday in Costa Rica.
• "Cashier" means the part of the Site where Deposits and Withdrawals are made and where the methods, limits, rates and costs that apply to them are shown.
• "Coin" means one Digital Currency, whichever network the Cashier lists it on.
• "Connected Person" means a member of your household or immediate family, or any person who has an influence over your Account or who acts with you in a coordinated way.
• "Content" means all text, images, video, sound, software, code, game logic, designs, layouts, names, logos and other material on the Site or in the Service.
• "Daily stake limit" means the safer play tool described in clause 13.3.
• "Deposit" means a transfer of value to us, through a method offered in the Cashier, that is made to add its value to your Balance once it lands.
• "Deposit limit" means the safer play tool described in clause 13.4.
• "Digital Currency" means a cryptocurrency or stablecoin that the Cashier accepts.
• "Fun play" means a mode of a Game in which nothing is staked, no money is at risk and no Winnings can arise.
• "Game" means any game offered through the Service, including the Originals and the Studio games.
• "Game Aggregator" means the third-party provider that supplies Studio games to us and connects them to the Service.
• "Identity Partner" means the identity verification provider through which checks at Verification Levels 2 to 4 are carried out, described in clause 18.6 and in the Identity verification policy.
• "Launch Date" means the date on which we open the Service for play with real money, as announced on the Site.
• "Levels" means the progress tiers shown on the Levels page of the Site.
• "Loss limit" means the safer play tool described in clause 13.2.
• "Masking Tool" has the meaning given in clause 5.2.
• "Maximum Payout" means the most that a single Bet on an Original can return, stake included, which is $1,000,000 for every Original, as clause 11.8 sets out.
• "Network Check" means the automated review of the network you connect from, described in clause 5.4.
• "Open Round" means a Round whose Bet has been accepted and which has not yet been settled, including a Round of an Original played in steps that is still in progress and a Crash Bet whose Round has not yet ended.
• "Operator", "we", "us" and "our" mean the company named in clause 3.1.
• "Originals" means the Games developed by us and offered under the Peeks name, listed in clause 11.2.
• "Peeks" means the brand under which the Operator offers the Service.
• "Play break" means a cooling-off period during which you cannot place Bets, described in clause 13.7.
• "Prohibited Conduct" means any conduct described in section 14 and any other breach of these Terms that we treat as serious under clause 14.3.
• "Provably fair" means the method described in clause 11.10 by which the result of a Bet on an Original can be checked by the player.
• "Recorded Debt" means an amount recorded on your Account as owed to us, including the part of a reversed Deposit that your Balance cannot cover under clause 9.9 and the value of an amount added or delivered by mistake that has not been recovered under clauses 8.7 and 9.25.
• "Restricted Territory" has the meaning given in clause 4.5.
• "Round" means one complete play of a Game, from the first Bet to the final result, including any steps, choices or cash-out decisions within it.
• "Seeds" means the server seed, the client seed and the nonce used to work out the result of a Bet on an Original, and also the page of the Site on which you manage them.
• "Self-exclusion" means the extension of a Play break into a period of 6 months, 1 year or 5 years, or into a permanent exclusion, counted from the moment you confirm the extension, described in clause 13.8.
• "Service" means the Games, the Account, the Cashier, the Vault, Tips, Support and every other feature, tool or service we provide through the Site.
• "Session reminder" means the safer play tool described in clause 13.6.
• "Site" means the website at peeks.gg, its subdomains and any application or interface through which we provide the Service.
• "Skins" means virtual items from Counter-Strike 2 and Rust, or from any other game we list in the Cashier, held in a Steam inventory.
• "Steam" means the online platform operated by Valve Corporation, including Steam accounts, inventories, trade offers and the Steam Community Market.
• "Step-up Check" means an additional confirmation of your identity, such as re-entering your password, a two-step code or a passkey, that we require before a sensitive action.
• "Studio" means a third-party game studio that makes a Studio game.
• "Studio games" means the slots, live casino games and game shows made by Studios and supplied to us through the Game Aggregator.
• "Support" means our customer support team, reachable through the chat on the Support page, which is open to guests and to players, or by email at support@peeks.gg.
• "Time limit" means the safer play tool described in clause 13.5.
• "Tip" means a transfer of part of your Balance to another player's Account under section 10.
• "Trade hold" means a period during which Steam prevents a traded Skin from being traded again, including the protection period Steam applies to Counter-Strike 2 trades.
• "Trade URL" means the Steam trade offer link that you save in your Account for Skins trades.
• "Vault" means the separate store within your Account described in clause 10.8.
• "Verification Level" means one of the four levels of identity verification, numbered 1 to 4, described in clause 7.2 and in the Identity verification policy.
• "Verifier" means the tool on the Site that recalculates the result of a Bet on an Original from its Seeds.
• "Wagering Requirement" means the amount that must be wagered before your Deposits can be withdrawn, described in clause 9.30.
• "Winnings" means any amount returned to you by a Bet beyond the amount staked, and, where the context allows, the full return of a winning Bet.
• "Withdrawal" means a transfer of value from your Balance to you through a method offered in the Cashier.
• "you" and "your" mean the person who uses the Site or holds the Account.

Headings are for convenience and do not affect meaning. Words in the singular include the plural and the reverse. "Including" and similar words introduce examples and do not limit the words before them. "In writing" includes email. A reference to a law includes that law as amended or replaced. "Days" are calendar days unless Business Days are stated. Times are in Coordinated Universal Time (UTC) unless the Site states another time zone.

Where these Terms allow us to decide something or to act at our discretion, we will act in good faith and on reasonable grounds, taking account of our duties under Applicable Law, the protection of players and the integrity of the Service.

The Site and the Service are operated by 3-102-136856 Limitada, trading as Peeks Entertainment Limitada, a company organized under Costa Rican law with corporate identity number (cédula jurídica) 3-102-136856, whose registered address is Provincia 06 Puntarenas, Canton 11 Garabito, Jaco, Costado Este De La Municipalidad Garabito, Bufete Sanchez Chavarria, 61101, Costa Rica.

The Operator holds a Costa Rican data processing license. It is not a gambling license, and no gaming authority supervises the Games. The details of the license are published on the Company and license page.

The Operator is responsible for the Service under these Terms. Where we use service providers to host the Site, send email, verify identity, check networks, process Skins trades or supply Studio games, they act on our behalf or under their own terms as described in section 18, and they are not parties to these Terms.

The Operator is not a bank, a payment institution, an investment firm or a money transmitter. A Balance is not a deposit with a bank, is not a financial instrument and is not covered by any deposit guarantee, investor compensation or insurance scheme.

You can contact us through Support or by email at support@peeks.gg.

You must be 18 or older to open an Account, to place a Bet or to use any part of the Service beyond browsing the Site. Where the law of the place where you live or the place where you are sets a higher minimum age for gambling, you must have reached that age.

If we find that an Account belongs to a person under the age required by clause 4.1, we will close it at once, declare every Bet on it void and remove all Winnings from it. After the checks we consider necessary, we will then return to that person the total of the Deposits made less the total of the Withdrawals already received, sent by a method used for those Deposits, unless Applicable Law or an authority requires us to do otherwise. We may report the matter to the relevant authority.

You must have full legal capacity to enter into these Terms, and you must use the Service only for yourself and only for your personal entertainment. You must not use the Service in the course of any trade, business or profession.

You may use the Service only if gambling with us is lawful in the country where you live and in the place where you are. The laws on gambling differ from country to country, and some prohibit online gambling or gambling with a provider based abroad. It is your sole responsibility to know and to follow the law that applies to you in both places. We make no statement that the Service is lawful for you, and nothing on the Site is an offer or invitation to gamble where it would be unlawful.

"Restricted Territory" means each country, state, region or territory listed in the Restricted countries and VPN policy. It also includes every country or territory subject to comprehensive sanctions under the lists that apply to us, every jurisdiction that the Financial Action Task Force has named as high-risk and subject to a call for action, and every place where your use of the Service, or our offer of it to you, would be unlawful. A place is a Restricted Territory under this clause whether or not it appears in that policy and whether or not the Site blocks it.

You must not open an Account, place a Bet, make a Deposit or send or receive a Tip if you are resident in a Restricted Territory or if you are physically present in one, even for a short time. An Account opened lawfully elsewhere gives you no right to play while you travel to or through a Restricted Territory. While you are resident in or present in a Restricted Territory, you may log in only to finish Open Rounds by actions that need no further stake, to move money out of your Vault and to withdraw your Balance under section 9. We may review such a Withdrawal under clause 9.15 before we process it, and we hold it where sanctions or Applicable Law require.

We may add a country or territory to the list of Restricted Territories at any time, and the change applies as soon as we make it. If the place where you live is added, we will tell you by a notice on the Site or by email, and clause 4.6 then applies to you. We may then close your Account and return any Balance that remains under clause 16.4, unless Applicable Law prevents it.

The following persons may not open an Account or place a Bet with real money: our directors, officers, employees and contractors; the employees of our service providers who have access to our game systems, our Seeds, our staff tools or our player data; the staff of AssetPay who can see or set the prices of Skins; and the Connected Persons of anyone in those groups. The staff of the Game Aggregator and of each Studio, and their Connected Persons, may not place a Bet with real money on any Game whose results or settings they can see, and the staff of a Studio may not do so on any game of that Studio. We may allow a member of our team to hold a test account where we have agreed to it in writing. A test account may make Deposits and Withdrawals only for checks of the Service that we have approved in writing.

You may not open an Account while a Play break or Self-exclusion on any Account of yours has not ended, if we have closed an earlier Account of yours because of gambling harm, or if we have closed an earlier Account of yours for Prohibited Conduct, unless we have agreed in writing that you may return.

You represent that you are not named on any sanctions list that applies to us, that no person so named owns or controls you or directs what you do, and that you are not resident in a country subject to comprehensive sanctions. If you are a politically exposed person, a family member of one or a close associate of one, you must tell Support before you make a Deposit. We may then apply the enhanced checks set out in the Anti-money laundering policy and refuse your Deposits and Withdrawals until those checks are complete.

We may refuse to open an Account, or refuse a Deposit or a Bet, without giving our reasons, where we are permitted to do so by Applicable Law. Refusal does not by itself mean that we suspect you of wrongdoing.

Each time you use the Service, you confirm each of the following to us, and if any of them stops being true you must stop using the Service and tell Support:

• you meet the age requirement in clause 4.1 and have the capacity described in clause 4.3;
• you are neither resident in nor present in a Restricted Territory or, if you are, you use the Service only as clause 4.6 allows, and you are not using a Masking Tool;
• every Deposit you make comes from funds and Skins that belong to you and were obtained lawfully;
• you are acting for yourself alone, and no other person has any interest in your Account or your Balance;
• while a Play break or Self-exclusion of yours is running, you use only the Account on which it runs, and only as clause 13.9 allows;
• you are not barred from the Service under clauses 4.8 and 4.9;
• no court order or decision of an authority bars you from gambling, and you have not excluded yourself from gambling, whether with another operator or through a national or shared scheme, for a period that is still running;
• the information you have given us is true and up to date; and
• you understand that you may lose the money you stake, and that the results of the Games are not within your control or ours once a Bet is accepted.

If you become barred from gambling, or exclude yourself from gambling elsewhere, while you hold an Account, stop playing and tell Support. You may then start a Play break or Self-exclusion that covers the rest of that period, or ask us to close your Account for good under clause 16.11, and until you have done one of these we may suspend your Account. If you think that gambling is harming you, tell Support, and you can start a Play break yourself at once on the Responsible play page. We do not void a Bet or remove Winnings for either of these reasons alone.

We rely on the confirmations in clause 4.12 each time we accept a Bet, a Deposit, a Withdrawal or a Tip from you. If a confirmation about your age, your location, your network or your eligibility is untrue, you have misled us on a matter we relied on, and we may take the steps in clauses 4.2 and 5.8 as a result. Misstating these matters may also be an offense under the law of the place where you are.

You must connect to the Site directly from the network you are actually using, in the place where you actually are. Your connection must show your true location and your true network at every point of your use of the Service.

A "Masking Tool" is any service, device, setting or method that hides, changes, disguises or misreports the place you are in or the network you connect from. iCloud Private Relay used on its own is not a Masking Tool, but we may ask you to turn it off where we need to confirm your location. Masking Tools include:

• virtual private networks (VPNs), including VPNs built into browsers, routers, operating systems or security software;
• proxy servers of any kind, including residential, mobile, datacenter, web and SOCKS proxies, and smart DNS services;
• the Tor network and any other onion routing or anonymity network;
• hosting, cloud or datacenter networks used to reach the Site in place of your own internet connection;
• remote desktop, remote browser, virtual machine or emulator setups through which you control a device located somewhere else;
• GPS, Wi-Fi or other location spoofing, and the alteration of the time zone, language, locale or device data reported by your browser or device in order to misstate your location; and
• any other tool, service or technique that has the purpose or effect of preventing us from knowing your real location or network.

You must not use a Masking Tool at any time while you use the Service. The ban applies at sign-up, at login, during play, and when you make a Deposit, request a Withdrawal, link a Steam account, change your Trade URL, send or receive a Tip, or contact Support about your Account. You must not use a Masking Tool to get around a block we have placed on your connection, your device or your Account, and you must not help anyone else to do so.

We may run a Network Check on the network you connect from at sign-up, at login, when you visit the Site while logged in, and when you make a Deposit or request a Withdrawal. The Network Check looks for the following signals: Tor, VPN, proxy, hosting network, iCloud Private Relay and a time zone that does not match the location of your network. It draws on the sources listed in clause 18.7.

Where the Network Check finds Tor, a VPN, a proxy or a hosting network, we may refuse the connection or the action at once, and the Site will ask you to turn the tool off and try again. Private Relay on its own is neither recorded nor blocked. A time zone signal is recorded and may lead to a review of your Account, but it does not by itself block your access.

When a check finds a signal other than Private Relay, we may record the checkpoint, the time, the signals found, the country linked to your network and your IP address in a protected form: a keyed one-way hash of the address, which cannot be turned back into it, together with the network part of the address (its first three parts for an IPv4 address, or a shorter prefix for an IPv6 address), as section 7 of the Restricted countries and VPN policy and clause 9.3 of the Privacy policy describe. Staff who investigate Accounts can see how many checks on your Account were flagged or blocked, and the signals found and the network part of your address are visible only to the few staff whose role requires it.

We may ask you at any time to prove where you are or where you live, including by asking for documents under section 7. Until you have done so to our reasonable satisfaction, we may restrict your Account under clause 5.8.

If you use a Masking Tool, or if you use the Service while you are in a Restricted Territory other than as clause 4.6 allows, you are in breach of these Terms, and we may take any one or more of the following steps, at once and without prior notice:

• end your session and refuse any further connection that shows a Masking Tool;
• suspend your Account and withhold your Balance, any amount in the Vault and any pending Withdrawal while we review your Account;
• declare void every Bet placed while a Masking Tool was in use or while you were in a Restricted Territory, return the amount staked on each void Bet to your Balance, and remove the Winnings of each void Bet from your Balance;
• cancel or reverse Tips sent or received during that period, where they can still be reversed;
• refuse or cancel any Deposit or Withdrawal that was requested during that period, or that is pending when we start our review;
• close your Account under section 16; and
• report the matter to any authority where Applicable Law requires or permits us to do so.

Where we close an Account under clause 5.8 and find no other breach, we will pay out under clause 16.4 the Balance that remains after the steps in clause 5.8, once you have passed the identity checks we ask for, by a method, and in a Coin, that clause 9.31 allows, and only to a Steam account, wallet or other account that you have shown is yours. Where we find that the funds are connected with fraud, money laundering, sanctions evasion or any Prohibited Conduct other than the location breach itself, clause 16.6 applies instead.

If you believe that the Network Check has flagged your connection in error, contact Support. We will review the case, may ask you for evidence of your location and your network, and will tell you the outcome. Evidence that a flagged connection was your own home or mobile network, with no Masking Tool in use, will lead us to reverse any step taken under clause 5.8 for that connection. We cannot exempt a connection, a device or an Account from the Network Check, so a connection that is still flagged stays blocked until the source that flagged it updates its data.

We are not liable for any loss, missed play or delay caused by a block, a review or a step taken under this section, including where the Network Check flags a connection that later proves to be genuine, except where we have acted in bad faith.

The Network Check helps us enforce these Terms. It does not move to us your duty under clause 4.4 to follow the law where you are, and the fact that a connection passes the check does not mean that your use of the Service is lawful. The Network Check may not detect every Masking Tool, and the ban in clause 5.3 applies whether or not the check detects the tool you use.

To open an Account, give your email address, pick a username and a password, check the box to confirm that you are 18 or older, and accept these Terms. You may also enter a referral code. Where the Site asks you to verify your email address, some parts of the Service, such as a method in the Cashier that requires it, are available only once you have done so.

You may hold only one Account. If you open, use or control a second Account, in your name or in anyone else's, we may treat all of those Accounts as one, close every Account other than the first one you opened, and apply section 14 to the Bets, Tips and Withdrawals made through them. Subject to clause 6.15, we may treat Accounts as linked where they share a device, a network, a Steam account, a Trade URL, payment details, identity details or a pattern of play.

The information you give at registration and afterwards must be true, accurate, complete and your own. You must keep it up to date and tell Support at once if any of it changes. Giving false information, or the information of another person, is Prohibited Conduct.

Your username must have between 3 and 20 characters. It must not be offensive, hateful, sexual or threatening; must not impersonate us, our staff or any other person; must not contain a brand, a trade mark or the name of a business; must not contain personal information, a link, an email address or a social media handle; and must not suggest that you hold a role on the Site. Some usernames are reserved and cannot be chosen. You may change your username once every 30 days. We may change, reset or block a username that breaks this clause.

Your password must have at least 12 characters and include upper case and lower case letters and a symbol. Choose a password you use nowhere else. Never disclose your password, your two-step codes, your recovery codes or your passkeys to anyone, including anyone who claims to work for us. Our staff will never ask for them.

You can protect your Account with two-step login through an authenticator app, which also gives you recovery codes, and with passkeys. We strongly recommend that you use them. Keep your recovery codes offline and somewhere safe. Without them, restoring your access may depend on the identity checks in section 7.

We ask for a Step-up Check before sensitive actions, including linking a Steam account, changing your Trade URL, changing your email address or password, sending a Tip, moving money out of the Vault and locking the Vault. If you cannot complete a Step-up Check, the action will not go ahead.

Your Account allows one live session at a time. When you log in on a new device or browser, the earlier session ends. When you change or reset your password, or turn two-step login on or off, your sessions on other devices end, and removing a passkey ends the sessions that logged in with it.

You are responsible for everything done through your Account using your login details or your devices, whether or not you authorized it, until you tell us that your Account may be compromised. Tell Support at once if you suspect that anyone else knows your login details or has used your Account. We may lock the Account while we investigate, and we may ask you to reset your password and set up two-step login before you play again.

Your Account is personal to you. You must not sell, rent, lend, give away or otherwise transfer it, or offer to do so; let any other person use it, see it or play through it; play on behalf of, for the benefit of, or with money provided by, another person; or use another person's Account. This clause does not prevent a person from helping you use the Site because of a disability, at your direction and in your presence, in the way you have agreed with Support, and every Bet placed with that help remains yours. Breach of this clause is Prohibited Conduct.

You can choose what other players see. If you turn off Public profile, other players see you as Hidden, and Public stats controls whether your statistics are shown. Public feeds of Bets show a shortened form of your username. Where the Site lets you mark a Tip as public, a public Tip may be shown to other players with both usernames in full and the amount. These settings change what is displayed; they do not change what we record or what our staff can see.

Access Code Accounts and every Account opened before the Launch Date are subject to this clause. The starting amount and any top-up given to an Access Code Account, any welcome amount and any prize shown in an Account before the Launch Date are play balances for testing the Service. They are not money, cannot be withdrawn, and are cleared on the Launch Date with ledger entries recording the clearing. For an Access Code Account, only the login carries over to the Launch Date.

You cannot log in to the Site through a social media or third-party account. Steam sign-in is used only to link a Steam account to your Account for Skins trades and does not replace your Peeks login.

If you lose access to your email address, your password and your two-step method, contact Support. We may restore your access once you have passed the identity checks we ask for under section 7. Where we cannot be sure that the person asking is the holder of the Account, we will refuse to restore access, and we may keep the Account locked until the matter is resolved.

If you share a home, a device or a network with another player, either of you may tell Support. We record what you tell us, and a shared device or network will not on its own lead us to treat your Accounts as linked. Each Account must still be used only by its holder, and clause 14.2 still applies to play that is coordinated.

If you find that you hold more than one Account, tell Support at once. Where we are satisfied that the extra Account was opened by mistake and gave you no advantage, we close it, either move its Balance to the Account you keep or pay it out under clause 16.4, and take no other step under section 14.

Use an email address that belongs to you alone, that you control and that you expect to keep. We may refuse an address from a disposable or temporary mail service, or one that another person uses.

We discuss your Account only with you, through live support while you are logged in or by email from the address on your Account. A request about your Account that reaches us from any other address or channel, including a chat started as a guest or a help request sent from the login window, may be refused or acted on only after the checks in section 7.

If our emails to the address on your Account stop being delivered, we may hold Withdrawals until you give us an address that works.

We may correct, recalculate or remove any entry in a feed of Bets, a list of top wins, a race or a leaderboard, and any progress toward a Level, for example after a Bet is voided or corrected. Climbing any of them through linked Accounts, Tips or coordinated play is Prohibited Conduct under clause 14.2.

We may show a real win in our own channels, such as our Discord server and our videos, in the same shortened form that the feeds use, and never while your Public profile is off. We never publish your real name, your email address or your verification details. Turning Public profile off applies from that moment on, and we cannot recall copies that others have already made.

We may verify your identity, your age, your address, your location, your ownership of any Steam account linked to your Account and the origin of your funds at any time. We may do so at registration, before a Deposit or a Withdrawal, when a risk indicator appears, when Applicable Law requires it, or at random.

Identity verification works in Verification Levels. Verification Level 1 asks for your first and last name, date of birth, street address, city, state or region, country and postal code, which you give on the Verification tab of the Settings page. Verification Level 1 details are stored encrypted. Once given, they can be corrected only through Support, and once you begin Verification Level 2, only with proof. Every Deposit needs Verification Level 1. A Deposit needs Verification Level 2 once your Deposits in the last 30 days, including that Deposit, reach $2,000, or where the method you use requires it, and Verification Level 4 once your Deposits and the Tips you have received together reach $10,000 in the last 30 days or $25,000 in the last 365 days. Deposits still under way count toward these totals, and a Verification Level you have started but not completed counts as the level below it. A method may also require Verification Level 2 before a Withdrawal. The Cashier refuses a Deposit or a Withdrawal until you reach the Verification Level it needs, and we may ask for any Verification Level at any other time under clause 7.1. The Identity verification policy sets out what each Verification Level asks for and when we require it.

Every document and every piece of information you give us for a check must be genuine, current, complete, readable and your own. We may ask for further documents, for a live check through the Identity Partner, or for a document in another form where the one you gave does not allow us to complete the check.

Until a check we have asked for is complete, we may restrict your Account under clause 16.15 or suspend it. If you refuse a check, fail to complete it within the time we give you, or fail it, we may keep the restriction in place and may close your Account under section 16. Giving us a forged, altered or borrowed document, or another person's details, is Prohibited Conduct.

We do not allow the Service to be used to launder money, to finance terrorism, to evade sanctions or to commit any other financial crime. We apply the measures required of us by Law 7786 on narcotics, psychotropic substances, drugs of unauthorized use, related activities, money laundering and terrorist financing, as amended by Laws 8204 and 9449, by the regulations made under it and by the requirements of the competent authorities. The Anti-money laundering policy describes our measures.

We review Deposits, Withdrawals, Bets, Tips, movements to and from the Vault and Skins trades to detect activity that may be connected with financial crime or with Prohibited Conduct. We do so through the controls built into the Service and through review by our staff, as clause 19.3 of the Anti-money laundering policy describes, and events in Skins trades, such as reversals and repeated declines, raise automatic alerts to our staff.

We may ask you to show the source of funds for your Deposits and the source of your wealth, including by providing documents that confirm your income or the lawful origin of the Skins you deposit. Every Deposit must come from funds and items that belong to you and were obtained lawfully. You must not deposit the proceeds of any crime, or funds or items belonging to another person.

Every Deposit must be wagered under the Wagering Requirement in clause 9.30 before it can be withdrawn. A Withdrawal that follows a Deposit with little play may also be reviewed for money laundering risk before we process it, and we may ask you to explain the pattern.

Where we suspect that activity on your Account may be connected with money laundering, terrorist financing or another crime, we may suspend your Account, hold your Balance and pending Withdrawals, report the activity to the competent authority, including the Financial Intelligence Unit of the Costa Rican Institute on Drugs (ICD), and follow its instructions. Applicable Law may prevent us from telling you that a report has been made or why your Account is restricted. We are not liable to you for any step taken in good faith under this clause.

We may check Accounts against sanctions lists and lists of politically exposed persons at any time, including at the times set out in clauses 10.5 and 11.3 of the Anti-money laundering policy. If a check returns a possible match, we may ask you for more information, apply enhanced checks, refuse a Deposit or a Withdrawal, or freeze the Account where the law requires.

We keep the records that anti-money laundering law requires, including identity documents, the results of checks and the history of your transactions, even if you ask us to delete your personal data. The Privacy policy explains how we keep them.

We apply enhanced due diligence where your Deposits or Withdrawals, alone or together with linked transactions, reach the thresholds set in the Anti-money laundering policy, and in any other case where the risk calls for it.

Your Balance is the money we hold for you. The Cashier shows your Balance and, where it is held in more than one Coin or method, the amount held in each. Amounts in the Service, including every Bet, Winning, Tip, Vault amount, limit and Skin price, are stated in US dollars, and an amount held in a Coin is shown at its dollar value at the rate the Cashier displays.

A promotion may add money to your Balance or keep it apart from your Balance as bonus money, as the terms of that promotion state under clause 12.3. Bonus money can be staked only as those terms allow, and it cannot be sent as a Tip, moved to the Vault or withdrawn unless and until it becomes part of your Balance under those terms. Promotions are paused at the date of these Terms.

Your Balance records the amount we owe you under these Terms. It can be used only for Bets, Tips and Withdrawals as these Terms allow. It cannot be sold, assigned, pledged or used as security, and it cannot be transferred to any other person except by a Tip.

Your Balance and any amount in the Vault do not earn interest, whatever the amount and however long it stays in your Account.

Every change to your Balance is recorded as a journal entry in our ledger, showing the amount, the time and the cause. Your Account shows the history of your Bets and transactions, and you can export your Bets and transactions as a CSV file. Our ledger records are conclusive evidence of your Balance and of every movement in it, unless they contain a clear error.

Check your Balance and your history regularly. If you see an amount you do not recognize, or one you believe is wrong, tell Support at once and do not use it.

Any amount added to your Balance by mistake, whether through a technical fault, a human error, a pricing error or a payment error, does not belong to you. We may remove it from your Balance at any time. If you have already staked, tipped or withdrawn it, the amount becomes a debt you owe us, and we may also void the Bets placed with it and remove the Winnings they produced.

We may set off against your Balance, the Vault, any pending Withdrawal and any future Deposit or Winnings every amount you owe us under these Terms, including amounts added by mistake, Deposits reversed after they landed, Winnings removed under these Terms, and the costs we incur because of a reversal or chargeback you started.

While your Account carries a Recorded Debt, you cannot make a Withdrawal or send a Tip until the debt is paid in full. Where the debt comes from a Skins trade, such as a Deposit reversed after it landed or a Withdrawal refund that has to be taken back, we first take what we can from your Balance, and while any part of that debt is still unpaid you also cannot move money into the Vault. A Deposit that lands while a debt from a Skins trade is open is applied to that debt first, and we may apply any Deposit to any other Recorded Debt. We may recover a debt by set-off under clause 8.8 and by any other lawful means.

You cannot move value between Coins yourself. A move between Coins is made only by arrangement with Support under clause 9.31, at the rate and with any cost that Support tells you before you agree to it. Any move of value between a Coin and US dollars is made at the rate, and with any cost, that the Cashier shows you before it is made. The dollar value of a Skin in a trade is set as clause 9.5 describes. Any conversion into or out of another currency carried out by Steam, by AssetPay, by a provider of a Digital Currency method, by your bank or by any other party outside the Service is not ours, and we are not responsible for its rate or its cost.

We do not lend money. A Bet can be placed only against money already in your Balance, you cannot bet on account, and no one may offer you a loan or deferred payment on our behalf.

You may make Deposits and Withdrawals only through the methods that the Cashier shows as open to you at the time. Before the Launch Date, Deposits and Withdrawals are open only to Accounts held by our staff, and no other Account, including an Access Code Account, can make one. Those methods may include Skins from Counter-Strike 2 and Rust, priced and traded through AssetPay, and Digital Currency, where the Cashier offers them. We may add, change, pause or remove a method at any time, a method may be open for Deposits or for Withdrawals only, and a method may not be available in every location or to every Account.

To trade Skins, you may link to your Account only a Steam account that you own and control, and you may trade only Skins that belong to you. Using a Steam account that belongs to another person, or one that you have bought, borrowed or share with anyone, is Prohibited Conduct. A Steam account stays tied to the first Account it was linked to, even after you unlink it, and it can be linked to another Account only once our staff have released it on a request to Support. We do not release a Steam account while the Account holding it has a trade open, or where that Account is suspended or has ever been on a Play break or in Self-exclusion.

Linking, replacing or unlinking a Steam account and saving or changing your Trade URL each require a Step-up Check, and so does each Skins Withdrawal. After you link, relink, replace or unlink a Steam account or change your Trade URL, Skins Withdrawals stay unavailable for a waiting period counted from the last of those changes, which is 24 hours unless we set another period, and the Cashier shows when Withdrawals open again. The waiting period does not apply to Deposits. You cannot replace or unlink a Steam account while any of your trades is open, including a trade in a Trade hold.

To trade, your Steam account must be able to send and receive trade offers under Steam's own rules, which may require Steam Guard Mobile Authenticator and an inventory that others can see. We cannot override a limit, Trade hold or restriction that Steam places on your account or your Skins.

Skins are priced at the prices AssetPay sets, and we apply those prices without changing them: a deposited Skin adds its deposit price to your Balance, and a withdrawn Skin costs its withdrawal price. The two prices are different, and AssetPay's charges are built into both. You see the price of each trade before you accept it. For a Deposit, the amount that lands is the price you accepted or, where AssetPay's final price is lower by no more than 2%, that final price; a larger shortfall, or a change in the items, sends the Deposit to review by our staff under the Skins trading policy, and no Deposit lands above the price you accepted. For a Withdrawal, the price you accepted is the most that is taken from your Balance, and clause 9.10 returns any difference. Prices move with the market and may differ from prices on Steam or elsewhere.

The Cashier shows the smallest and the largest amount for each method and in each direction. For Skins, these are set for each game and are currently $1.00 and $5,000.00 a trade. A Skins Deposit may contain up to 250 items and a Skins Withdrawal up to 50 items. You may have up to 5 Deposit trade offers waiting and make up to 10 Skins Deposits in any 5 minutes. You may also have up to 3 Withdrawal trades in progress at once, not counting trades already in a Trade hold, and a Withdrawal that needs more trades than that allows is refused. We may change these limits, and the limits that apply are those shown in the Cashier when you start the trade.

A Counter-Strike 2 Deposit is subject to the Trade hold that Steam applies to Counter-Strike 2 trades, which lasts 7 days plus any further days that Steam adds to the trade. Until the Trade hold ends, the Cashier shows the Deposit as held by Steam, with the date on which the hold ends, and the amount cannot be staked, sent as a Tip, moved to the Vault or withdrawn. The Deposit lands when the Trade hold ends and the trade completes. Where the Cashier offers to add part of a Counter-Strike 2 Deposit to your Balance before the Trade hold ends, the amount added can be staked, but it cannot be sent as a Tip, moved to the Vault or withdrawn until the trade completes, and any part of it that the completed trade does not cover is taken back from your Balance.

A Rust Deposit lands when the trade is completed. If Steam places a Rust trade in a Trade hold, nothing is added to your Balance and the Deposit goes to review by our staff.

If a Deposit is reversed before it lands, nothing is added to your Balance. If a Deposit is reversed after it has landed, we take the amount it added back from your Balance, any part of that amount your Balance cannot cover becomes a Recorded Debt on your Account under clause 8.9, and the Cashier shows what was taken and what is owed. We may collect that debt from the Vault under clause 8.8, even while the Vault is locked, and we may also take the steps in clause 9.20. We never take back more than the reversed Deposit added.

When you request a Skins Withdrawal, the amount is reserved from your Balance. AssetPay then either buys the Skins you chose from sellers on its market, who send them to your Trade URL as a Steam trade offer, or sends them from its own stock. If the Skins cost less than the amount reserved, the difference returns to your Balance.

A purchase of a Counter-Strike 2 Skin from a seller is canceled if the seller has not sent it within about 30 minutes, and the amount held for it returns to your Balance; a Skin already offered to you, or already within a Trade hold, is never canceled in this way. From 30 minutes after you request a Withdrawal, the Cashier may also let you ask to cancel a Counter-Strike 2 Skin from a seller that has not yet been sent. A cancellation you ask for is not certain, and the Skin may still arrive. No other Skin can be canceled at your request, except as part of a Withdrawal that waits as pending under clause 9.12, and a Rust Withdrawal otherwise waits until the seller sends the trade.

If a Withdrawal trade offer is declined, expires or fails for any other reason, the amount held for each Skin that is not delivered returns to your Balance. If a Withdrawal cannot be completed for a reason on our side or on AssetPay's side, the Cashier shows its state: the amount held returns to your Balance, or the Withdrawal stays pending while we try again or our staff review it. A Withdrawal that has not yet been sent to AssetPay or approved for purchase may also stay pending, with the amount still held, while we pause, switch off or stop Withdrawals, and we try it again when they reopen. While a Withdrawal waits as pending to be tried again, you may cancel it as a whole in the Cashier, and the full amount still held for it returns to your Balance. If, within 7 days, you decline trade offers for a set number of Counter-Strike 2 Skins bought from sellers, which is 3 unless we set another number, new Withdrawals that include Skins from sellers are refused until 7 days after the earliest of those declines, as the Skins trading policy sets out. Withdrawals of Skins from AssetPay's own stock, and of Rust Skins, stay open during the pause.

If a Skins Withdrawal is reversed through Steam after the Skins have been delivered to you, the following applies to each Skin reversed. Where the seller reverses it, the amount held for it returns to your Balance. Where you reverse it, we return the refund figure that AssetPay reports for that Skin together with any part of the amount held for it that was not spent, but never more than the amount held. Where AssetPay reports no refund figure, a Skin sent from AssetPay's own stock returns the amount paid for it, and a Skin bought from a seller, or any Rust Skin, returns nothing further. A reversal whose source is unclear goes to review by our staff. In every case the reversal is recorded on your Account, and repeated reversals may lead to the steps in section 16.

We process Withdrawals as quickly as we reasonably can, and the Cashier shows the state of each Withdrawal, including while it is pending. The time a Withdrawal takes depends on the method and on the parties that carry it out, such as Steam, AssetPay and its sellers, on any Trade hold, on the checks in section 7 and on the Network Check, and we do not promise a fixed time for any Withdrawal.

Before we process a Withdrawal, we may verify your identity, run the Network Check, review the play on your Account and carry out any check under section 7. We may hold a Withdrawal until those checks are complete.

While you are on a Play break or in Self-exclusion, we refuse new Deposits, but you may still make Withdrawals. A Deposit that lands while your Account is suspended or its Deposits are restricted under clause 16.15, while you are on a Play break or in Self-exclusion, or when it would take you over a Deposit limit or a cap set under clause 16.15, is not added to your Balance. It is held apart from your Balance, stays recorded against your Account and is dealt with by our staff.

While your Account is suspended, a Withdrawal can be released only by our staff after review.

A transfer that you send to us by a method not offered in the Cashier, or to an address or account that is not the one shown in the Cashier for your Account, is not added to your Balance. A Deposit in Digital Currency must be sent in the Coin, on the network and to the address that the Cashier shows for it, and anything else is treated under this clause. Contact Support. We will deal with the transfer after the checks we consider necessary, and we cannot promise that it can be returned.

You may set a Deposit limit under clause 13.4, and we may cap the Deposits your Account can make over a period under clause 16.15. A Deposit that would take you over either is refused, and a Deposit that lands over either is held under clause 9.16. The Loss limit, the Daily stake limit and the Time limit described in section 13 are further tools for controlling what you spend and how long you play.

You must not reverse, recall or dispute a Deposit, through Steam, through AssetPay, through a bank or through any other provider, without first contacting Support about the issue. If you do, we may suspend your Account, void the Bets placed with the reversed amount, remove the Winnings from those Bets, recover the amount and our costs under clauses 8.8 and 8.9, and close your Account.

We charge no fee of our own for a Deposit or a Withdrawal unless the Cashier shows it to you before you confirm. For Skins, AssetPay's charges are built into the prices shown under clause 9.5. Costs charged by Steam, by a network on which you send or receive Digital Currency, by your bank or internet provider or by any other party for your side of a transfer are yours to pay.

You are responsible for reporting and paying any tax due on your Winnings or on your Skins trades in the country where you are taxed. We do not withhold tax from your Winnings unless Applicable Law requires it, and we may give you a statement of your activity on request. Our own tax position is a matter for us.

The Skin you receive in a Withdrawal is the one shown in the Cashier when you confirmed it, with any wear value, pattern or sticker that the Cashier displayed. If that Skin is no longer available from its seller, it is not delivered and the amount held for it returns to your Balance. A seller's failure to send a Skin does not count as a decline under clause 9.12.

Before you accept any trade offer, check that it matches the Deposit or Withdrawal shown in the Cashier: the Skins, their number and the Steam account sending or receiving them. We never ask you to send Skins outside a trade started in the Cashier. We are not responsible for Skins you send in reply to a trade offer, a message or a link that did not come from the Cashier.

If we or AssetPay deliver a Skin to you by mistake, or deliver Skins worth more than the Withdrawal you requested, you must accept our request to return them. If you do not, the value of the Skins delivered by mistake becomes a Recorded Debt under clause 8.9.

The Payments policy and the Skins trading policy give further details of Deposits, Withdrawals and Skins trades.

We may also set daily, weekly or monthly limits on the total you can withdraw by giving notice in the Cashier, and the limits in force when you request a Withdrawal apply to it.

If the Cashier stops offering Withdrawals by every method open to you under clause 9.31 for a long period, or stops offering them for good, we will offer you another way to withdraw your Balance after the checks in section 7. The amount we owe you does not change because a method has stopped, and we show you any cost of the other method before you accept it.

If the price of a Skin in a Deposit or a Withdrawal did not reflect its fair market value, because trading in it was manipulated, its market was too thin to give a reliable price or a pricing fault affected it, we may reprice the trade at fair market value, return the Skin where Steam allows, or cancel the trade and reverse its effect on your Balance. We show you the new figure and the reason.

Every Deposit, by any method, must be wagered once before it can be withdrawn, and your Account has one Wagering Requirement for this purpose. Each Deposit adds its amount to the Wagering Requirement, and each settled Bet that you place from your own Balance takes its stake off it. Bets that are refunded or voided, Fun play, Bets placed with bonus money, Tips and moves to and from the Vault do not reduce it, and Winnings never add to it. While your Wagering Requirement is above zero, you may withdraw, or send as a Tip, only the part of your Balance above it, so your Winnings stay available to withdraw. This limit does not apply to the payout when your Account is closed, which clause 16.4 governs. We may leave out of the count Bets placed so that they can lose little or nothing, for example backing both Player and Banker in one Baccarat Round or covering nearly every number in one Roulette spin. We may reduce or waive the Wagering Requirement in a particular case, for example where it arose from our error.

The Cashier is there to fund play on the Service, not to exchange one item or currency for another. Where the Deposits and Withdrawals on your Account appear to be used mainly for exchange, we may also review your Account under section 7 and restrict its Deposits and Withdrawals under clause 16.15.

You may withdraw only by a method, and in a Coin, that you have used for a Deposit. The same Coin on another network that the Cashier lists counts as the same Coin. A Withdrawal in any other Coin, a Withdrawal in Skins after Deposits in Digital Currency, or a Withdrawal in Digital Currency after Deposits in Skins is possible only by arrangement with Support, which may agree or refuse and tells you any cost before you agree. We may allow a further Coin for your Account. Where you have made Deposits by more than one method, we may limit the Withdrawals by each method to that method's share of your Deposits.

You may send a Tip from your Balance to another player by entering that player's username. Each Tip requires a Step-up Check, and Tips open only once you have wagered the amount set out in clause 10.4.

Each Tip must be at least $1.00 and no more than $10,000. You may send up to $50,000 in Tips, and no more than 100 Tips, in a day, counted from 00:00 UTC. We charge no fee for a Tip.

A Tip is final once sent. You cannot cancel or reverse it, and we will not reverse a Tip sent to the wrong player, except where we act under clause 10.6 or where Applicable Law requires it. Check the username before you send.

Tips open once you have wagered $100. Only your own settled stakes placed from your Balance on Originals and Studio games count toward this, less any stake refunded to you. Open Bets, Studio stakes that are reversed or rolled back, and Bets placed with bonus money or in Fun play do not count. Once you have reached $100, Tips stay open, unless a Studio stake that counted is later rolled back and your total falls below $100. You may send a Tip only from the part of your Balance that clause 9.30 allows, and you cannot send a Tip:

• while you are on a Play break or in Self-exclusion;
• while your Account carries a Recorded Debt, or while your Balance is covering a Deposit that was reversed, until the amount owed is settled under clause 8.9;
• from any part of your Balance that was added for a Skins Deposit that has not yet completed;
• while we have put your Account on hold or paused its payments, Withdrawals, play or Tips under clause 16.15, or to a player with whom we have blocked Tips, for example because we believe your Accounts are linked;
• from a place where play is not available to you; or
• to yourself.

We refuse a Tip to a player who is suspended, is on a Play break or in Self-exclusion, whose Account we have put on hold or whose payments, Deposits, Withdrawals, play or Tips we have paused under clause 16.15, or whose Account cannot hold the amount.

A Tip is a gift from one player to another. You must not use Tips:

• to pay for goods, services, Skins, accounts or anything else, inside or outside the Service;
• to make, repay or secure a loan or a debt;
• to settle a bet or an arrangement made outside the Service;
• to move money between Accounts that you or your Connected Persons control, or to pool money for a group; or
• to get around a limit, a Play break, a Self-exclusion, a check or a restriction that applies to you or to another player.

We monitor Tips under clause 7.6. We may hold, refuse or reverse a Tip that breaks clause 10.5, and the deliberate transfer of value between players to pass on Winnings or avoid checks is Prohibited Conduct under section 14.

We are not a party to any arrangement between players, and we have no responsibility for any promise one player makes to another, whether made on the Site, on our Discord server or anywhere else.

The Vault is a separate store within your Account. You may move money from your Balance into the Vault, even while a lock is running, and move it back to your Balance whenever no lock is running. Moving money out of the Vault and locking the Vault each require a Step-up Check, and moving money in does not. The part of your Balance added for a Skins Deposit that has not yet completed cannot be moved into the Vault, and while any part of a debt from a Skins trade is unpaid under clause 8.9, nothing can be moved in. No money can be moved into or out of the Vault while your Account is on hold under clause 16.15 or while such moves are paused under clause 20.3. Money in the Vault must be moved back to your Balance before it can be staked, sent as a Tip or withdrawn.

You may lock the Vault for one of the periods offered on the Site, up to 24 hours, and you may lengthen a running lock but not shorten it. While a lock is running, you cannot move money out of the Vault, but we may still take from it an amount you owe us under clause 8.8.

Money in the Vault remains yours. It is treated as part of your Balance for clauses 7.6, 8.4 and 8.8 and for section 16, and it is paid out with your Balance under clause 16.4 if your Account is closed.

The Service offers Originals and Studio games. Which Games are available may change over time and may depend on where you are.

The Originals are Baccarat, Blackjack, Chicken Cross, Coinflip, Crash, Dice, Hilo, Keno, Limbo, Mines, Moles, Plinko, Rock Paper Scissors, Roulette, Tower, War and Wheel, together with any Original we add later.

Studio games are slots, live casino games and game shows made by Studios and supplied through the Game Aggregator, each under its own rules. The rules and paytable of each Studio game are shown inside that game and form part of these Terms for Bets on it.

Each Original shows its rules, its return to player and the Maximum Payout before you bet, and the Game rules set out the rules of every Original. A Studio game shows its rules inside the game. You must read the rules of a Game before you play it. The rules in force when a Bet is accepted apply to that Bet.

To place a Bet you must have enough Balance to cover it. The minimum and maximum Bet for each Game are shown in the Game. A Bet on an Original is placed only when our server accepts it and takes the amount from your Balance. A Bet on a Studio game is placed when our server accepts the game's request and takes the amount from your Balance. If a Bet is not accepted, it has not been placed.

Once accepted, a Bet is final. You cannot cancel, change or withdraw it, except that a Crash Bet may be canceled for a full refund until its Round starts. A cash-out or other decision you make within a Round is also final once our server confirms it.

The result of every Bet is the result recorded by our server for an Original, or the record of the Round kept by the Game Aggregator for a Studio game. Animations, sounds, counters and other displays only show that result. If anything shown on your screen differs from the recorded result, the recorded result prevails.

The Maximum Payout of every Original is $1,000,000 for a single Bet, stake included, and no Bet on an Original pays more. A Bet whose possible payout could pass the Maximum Payout, including each Bet placed by an automatic play setting, is refused before it is placed, and the Game shows the largest Bet it accepts for that selection or tells you that even the minimum Bet could win more than the Maximum Payout. A Round played in steps ends before a step that could pay more than the Maximum Payout and pays in full the amount it has reached. A Crash Bet cashes out by itself before its win would pass the Maximum Payout. The Game rules describe how each Original applies this. Each Bet records the version of the Game's rules under which it was placed, and it is settled and can be checked under that version. The Maximum Payout applies to Originals only. A Studio game pays under its own rules and any maximum win that its Studio sets. A single win of more than $1,000,000 in a Studio game is not added to the Balance but held for review, and after the review $1,000,000, the amount of the Maximum Payout, is added to the Balance in its place, unless the review finds a malfunction or Prohibited Conduct, in which case clauses 11.14, 11.15 and 14.5 apply. We may also review any other large win in a Studio game.

The return to player of a Game is the share of total stakes that the Game is designed to return over a very large number of Rounds. For each Original we work it out from the rules of the Game and show it with the house edge in the Game. For a Studio game, the figure is the one shown in the game's own information or paytable screen, where the Studio provides one, and a Studio may supply the same game in versions with different figures. Your results in any session, short or long, will differ from the return to player, and you may lose your whole stake.

Every Original is Provably fair. Before you place a Bet, the Game shows a cryptographic hash of the server seed that will be used. The result is worked out from an HMAC calculation over the server seed, your client seed and a nonce that increases with each Bet, using SHA-256 or SHA-512 as the Fairness policy states for each Game. You may set your own client seed and rotate your server seed on the Seeds page. Once a server seed has been rotated, it is revealed, and you can check every Bet made with it using the Verifier. Crash Rounds are shared by every player in the Round, and the result of each Round is worked out from one server seed for that Round.

Server seeds are kept encrypted until they are revealed, and a server seed is never changed after its hash has been shown. The Fairness policy and the Provably fair page explain the method and how to check a result.

Studio games are not Provably fair. Each Studio produces its results with its own random number generator. We cannot check how a Studio game's result is produced, and we do not describe any Studio game as Provably fair.

A Bet that has been accepted is settled whether or not you stay connected. A Round left open stays open until you return to it, except as the Game rules provide.

If a Game, our systems or a Studio's systems malfunction so that a Bet cannot be settled under the rules of the Game, the affected Bets are void and the amounts staked on them return to your Balance. Any Winnings produced by the malfunction are removed. For a Studio game, the Studio's own rules on malfunctions apply as well. A fault in your own device, software or internet connection is not a malfunction of the Game.

If a Bet is settled at the wrong payout, multiplier or result because of a technical, pricing or human error, or a Game shows a result that is plainly wrong, we may correct the settlement to what the rules of the Game provide or, where that is not possible, void the Bet and return the stake. We may also remove Winnings that came from the error and from any later Round played with those Winnings. If you notice an error, you must stop playing the affected Game and tell Support. Using an error knowingly for gain is Prohibited Conduct.

Fun play is available in every Original, for guests and for players with an Account. In Fun play nothing is staked, no Winnings arise and nothing is added to or taken from your Balance. Fun play Rounds are independent of real Bets and tell you nothing about the result of any real Bet. Some Studio slots also offer Fun play, which may load from the Studio's own demo service. Fun play in Studio games is not available while you are on a Play break or in Self-exclusion, or where play is not available in your location.

We may add, change, suspend, hide or remove any Game, game feature or bet option at any time, including a Studio game that is not working properly. A change does not alter the rules that apply to a Round already open. While an Original is paused, you may still close an Open Round in it by an action that ends the Round without a further stake, as the Game rules describe.

Live casino games are run by a live dealer and streamed to you. A dealer error, a misdeal, a stream delay or an interrupted stream is dealt with under the rules of that game and the record of the Round kept by the Game Aggregator, and that record prevails over what your stream showed.

The public feeds of Bets on peeks.gg show only real Bets placed by real players with real money, and we do not publish invented Bets, wins or players. The feeds on the site used by Access Code Accounts show play with the play balances described in clause 6.12, which are not money.

You are responsible for checking each Bet before you confirm it, including the Game, the amount, the options chosen and any automatic play settings.

Where a Game lets you cash out while a multiplier rises, as in Crash, your cash-out takes effect at the multiplier our server has reached when it receives your request, not at the multiplier your screen showed when you pressed. A request that reaches our server at or after the moment the Round crashes does not cash out, and the Bet loses. Delays in your connection are at your own risk.

In Originals where you make choices during a Round, such as Blackjack, Hilo, Mines, Tower and Chicken Cross, the outcomes are fixed by the Seeds when the Round begins, and your choices decide only which of those outcomes you reach. No choice you make can change the Seeds.

Each Round is independent of every Round before it. A run of losses does not make a win more likely, and no pattern of past results can predict the next one.

A screenshot, recording or video of your screen is not proof of the result of a Bet. Where it differs from the record kept under clause 11.7, the record prevails.

A Studio may restrict the places where its games can be played. We may hide a Studio game from players in a place that its Studio excludes, even where that place is not a Restricted Territory.

If an error leads us to accept a Bet that your Balance did not cover, or a stake above the maximum Bet shown in the Game, the Bet stands at the lower of the amount your Balance covered and that maximum, and the rest of the stake returns to your Balance. Where a Bet cannot be reduced in that way, we void it and return the stake.

Some Studio games include jackpots, prize drops or tournaments that their Studio runs across many sites, under rules shown in the game. The Studio runs and pays them, and its records, as passed to us by the Game Aggregator, decide who won and how much. An amount shown before the Studio confirms a prize is an estimate, and a confirmed prize is added to your Balance as Winnings.

Promotions are paused at the date of these Terms. While they are paused, we offer no promotion, bonus, reward or prize, the promotion pages of the Site are closed, and promotional codes and claims are refused.

If we offer a promotion in the future, it will come with its own terms, shown before you take part and dated with their version. Those terms will form part of these Terms for that promotion and will prevail over these Terms on matters that concern the promotion only.

The terms of each promotion set whether its money is added to your Balance or kept apart as bonus money under clause 8.2, and any amount that must be wagered before that money, or the Winnings produced with it, can be withdrawn. Bonus money may be used only as the promotion's terms allow. We may cancel a promotion, or remove bonus money and the Winnings produced with it, where the promotion was given in error or used in breach of its terms or of clause 12.4.

Abuse of a promotion is Prohibited Conduct. It includes taking a promotion more than once through linked Accounts, acting with other players to claim or clear promotions, placing Bets that cover each other to clear conditions at little risk, using automated tools to claim promotions, and any pattern of play whose main purpose is to extract the value of a promotion rather than to play.

Your Level is shown on the Levels page and reflects your play. A Level reached while promotions are paused carries no reward of any kind, and no reward is paid for it later, even if promotions resume. Any rules for Levels are shown on the Levels page and form part of these Terms.

Any referral code you enter at sign-up is stored with your Account. We do not run a referral reward, a commission scheme or an affiliate program, and no person is authorized to offer you a payment or a reward on our behalf for joining or for bringing others to the Service.

We do not send marketing emails. The emails we send concern your Account and the Service. They include confirming your email address, resetting your password, confirming a change of your password, your email address or your two-step login settings, telling you that your linked Steam account or Trade URL has changed, sending the player statistics you ask for, and any notice we give you under these Terms. If we ever offer marketing messages, we will send them only with your prior consent, and every message will let you unsubscribe.

Gambling carries a real risk of losing money. Bet only what you can afford to lose, and never treat gambling as a source of income or a way out of debt. The tools in this section are on the Responsible play page, and the Responsible gambling policy and the Self-exclusion policy explain them in more detail.

A Loss limit caps the net amount you can lose over a period of 1, 3, 7 or 14 days. Each period resets at its set time in UTC, and each Loss limit you save applies on its own. Lowering a Loss limit takes effect at once. Raising or removing one takes effect only once 24 hours have passed and you then confirm the change, and it never takes effect without that confirmation. While a Bet is open, it counts toward your Loss limit at the most it could lose, and losses on Studio games count as well as losses on Originals.

A Daily stake limit caps the total amount you can stake in a day. It covers Originals and Studio games. Once set, it can be lowered but not raised or removed. It resets at 00:00 UTC each day.

A Deposit limit caps the total of the Deposits added to your Balance in a day, a week or a month, each counted in UTC, with the week starting on Monday, and you may set one for each of those periods. Lowering a Deposit limit takes effect at once. Raising or removing one takes effect by itself once 24 hours have passed, and you may cancel the change before then. A Deposit that would take you over a Deposit limit is refused, and a Deposit that lands over it is held under clause 9.16.

A Time limit caps how long you can play in a day, a week or a month, each counted in UTC, with the week starting on Monday. Your play time runs from one Bet to the next, and a gap of 30 minutes or more between Bets does not count. Once a Time limit is reached, you cannot place new Bets in Originals, including Crash, or in Studio games until the period ends. Lowering a Time limit takes effect at once. Raising or removing one takes effect by itself once 24 hours have passed, and you may cancel the change before then.

A Session reminder tells you how long you have been playing, every 30 minutes, every hour or every 2 hours, as you choose. It works in the browser in which you set it.

A Play break stops you placing Bets for 24 hours or for 7, 14, 30, 60 or 90 days, as you choose. It starts as soon as you confirm it and cannot be shortened or canceled.

During a Play break you may extend it, either into a longer Play break or into a Self-exclusion of 6 months, 1 year or 5 years or a permanent Self-exclusion, counted from the moment you confirm the extension; a new end date applies only where it is later than the current one. A Self-exclusion cannot be shortened or canceled, and a permanent Self-exclusion has no end date. If you also want your Account closed, ask Support to close it for good under clause 16.11.

While a Play break or Self-exclusion is running, you cannot place new Bets, play Studio games in Fun play, send or receive Tips, use promotional codes or make Deposits, and we send you no marketing. A Deposit that lands during the period is held under clause 9.16. You may still make Withdrawals. A Round that was open when the period began can be closed by cashing out, by standing in Blackjack, by declining insurance or by surrendering in War, but you cannot play on in it, and clause 16.2 of the Game rules covers a Round that has no successful step yet.

You must not open or use any other Account while a Play break or Self-exclusion is running. If we find one, we will close it. Every Bet placed on it during the Play break or Self-exclusion is void, its Winnings are removed and its stake is returned to that Account's Balance. We then pay out what remains of that Balance under clause 16.4, after the checks in section 7, and treat the attempt as a breach of clause 4.9. Section 10 of the Self-exclusion policy gives the full rules. We are not liable for losses on an Account that you opened or used in breach of this clause.

The self-assessment on the Responsible play page asks nine questions about the last 12 months. Your answers are not saved and are not sent to us.

The Responsible play page links to a budget calculator and to organizations that offer free and confidential help, including GamCare, GambleAware and Gambling Therapy. These organizations are independent of us. Software that blocks gambling sites on your devices is also available from third parties.

If you tell us that you are worried about your gambling, or if we see signs that gambling may be harming you, we may contact you, suggest that you set a limit or a Play break, suspend your Account or close it. We may do so even if you have not asked.

The tools in this section help, but they cannot stop you gambling elsewhere. We are not connected to any national or shared self-exclusion register, and a Self-exclusion with us does not apply to any other operator.

You must not let a person under 18 use your Account, your devices or your login details. If children use your devices, use the parental controls of your operating system and browser.

A Play break, or a Self-exclusion with an end date, ends at that date, and your Account then returns to normal use without any request from you. A permanent Self-exclusion does not end.

We keep a record of each Play break and Self-exclusion.

You must play fairly, for yourself only and only through the interface the Site provides.

Each of the following is Prohibited Conduct:

• acting together with any other person to gain an unfair advantage, to share information about Rounds, or to influence the outcome of a Game or the value of a promotion;
• using bots, scripts, macros, browser extensions, automated play tools, artificial intelligence agents or any other software or device, other than the automatic play settings the Site itself provides, that places Bets, takes decisions within a Round, or reads, records or analyses the Service to give you an advantage;
• trying to read, predict, influence or obtain any result, any server seed that has not been revealed, or any other information that the Service has not chosen to show you;
• exploiting a bug, an error, a malfunction, a pricing mistake or a gap in the rules or settings of a Game or of the Service, or continuing to play once you know of one;
• opening or using more than one Account, or using a linked Account, as described in clause 6.2;
• passing value from one Account to another through Tips, Bets, Games or Skins trades in a way designed to move Winnings, avoid checks or hide who controls the money;
• sharing, selling, buying, renting or lending an Account, or playing for or with another person's money, as described in clause 6.10;
• giving false identity details, or forged, altered or borrowed documents;
• using a Masking Tool, or using the Service from a Restricted Territory;
• depositing Skins that are stolen, obtained by fraud, or taken from a Steam account that is not yours, or reversing a trade or payment to recover value you have already used;
• trading in a Skin, alone or with others, in order to move its price before you deposit or withdraw it;
• climbing a feed of Bets, a list of top wins, a race or a leaderboard through linked Accounts, Tips or coordinated play;
• money laundering, terrorist financing, sanctions evasion or any other financial crime;
• copying, reverse engineering, decompiling or disassembling the Site, the Originals or our software, or scanning, probing or testing our systems for weaknesses, except as the Security policy allows for responsible disclosure;
• scraping, crawling, harvesting or extracting data from the Site by automated means, or accessing it other than through a normal web browser or our official applications;
• interfering with the Service, including by denial of service attacks, malware, flooding, altering or replaying requests, intercepting traffic or overloading our systems;
• abusing a promotion under clause 12.4;
• getting around a limit, a Play break, a Self-exclusion, a check, a block or any other restriction placed on you or on your Account;
• threatening, harassing or abusing our staff or other players, or pretending to be our staff or to speak for us; and
• any other conduct that is unlawful or that harms the fairness of the Games, the security of the Service or the interests of other players.

We treat Prohibited Conduct as a serious breach of these Terms. We may also treat any other breach as serious where it causes or risks loss to us or to other players.

Where we suspect Prohibited Conduct, we may investigate. While we do, we may suspend your Account and hold your Balance, your Vault and any pending Withdrawal. You must cooperate with our investigation, including by answering our questions, providing documents and explaining your play.

Where we find Prohibited Conduct, we may take any one or more of the following steps: void the Bets involved and return their stakes or remove their Winnings; reverse the Tips involved; refuse or cancel Withdrawals; remove amounts obtained through the conduct; recover our losses and costs, including by set-off under clause 8.8; close your Account and any linked Account; refuse to open any new Account for you; share relevant information with the Game Aggregator, AssetPay, Steam and other operators where the law allows; and report the matter to the competent authorities.

The Game Aggregator may report irregular play in Studio games to us. We may rely on such a report, together with our own review, to act under this section.

If you suspect that another player is cheating or that a Game is not working properly, tell Support. We will look into every report, and we will not tell the other player who reported them.

If you find a security weakness in the Service, report it under the Security policy and do not use it. Research carried out in good faith and within the rules of that Policy is not Prohibited Conduct.

Treat our staff and other players with courtesy. You must not send our staff abusive, threatening, obscene or discriminatory messages, repeat the same request to obstruct our work, or try to obtain another player's information. We may limit the channels through which you can contact Support if you break this clause, but we will always leave you a way to raise matters about your Account in writing.

We keep records of support chats, including chats started as a guest, of help requests sent from the login window and of emails, and we may review them to answer you, to train our staff, to keep the Service secure, to meet our legal duties and to deal with disputes.

The Site has no public chat at the date of these Terms. If we add chat or any other place where players can post content, it will come with its own rules, which will form part of these Terms.

We run a Discord server for Peeks. Your use of it is subject to Discord's own terms, to the rules posted on the server and to this section. The server's bot receives applications for early access to the Service and runs support tickets. We may remove you from the server, and conduct on the server that breaks these Terms, such as scams, threats or impersonation of our staff, may lead to steps against your Account.

Our staff will never ask you for your password, two-step codes, recovery codes, Steam Guard codes or Steam Web API key, will never ask you to send a Tip or Skins to prove who you are, and will never contact you from an account that is not one of our official channels listed in clause 23.2. Treat any such request as a scam and report it to Support.

You keep ownership of the messages, files, applications and other content you send us. You permit us to store, copy, process and use that content, anywhere and free of charge, for as long as we need it to run, secure and improve the Service, to answer your requests and complaints and to meet our legal duties. This permission is not exclusive to us. If you send us ideas or feedback, we may use them freely, without paying you or naming you.

You must not send us, or post through any part of the Service, content that is unlawful, defamatory, infringing, sexually explicit or hateful, that contains malware, or that advertises anything.

You agree that we may communicate with you electronically, by email to the address on your Account and by messages on the Site. Keep your email address up to date; we are not responsible for a message you miss because your address is out of date or because our emails are filtered out.

You must not publish claims about Peeks, our staff or other players that you know to be false; offer or advertise any tool, script, "predictor" or service that claims to predict, influence or beat the Games; or offer to buy, sell or swap Accounts, Balances or Skins with other players in connection with the Service. Honest reviews and criticism, including unfavorable ones, do not breach this clause and are never a reason for action against your Account.

We may suspend your Account, with or without notice, where:

• we suspect a breach of these Terms or any Prohibited Conduct;
• a check under section 7 is outstanding or has failed;
• we suspect that you are in a Restricted Territory or using a Masking Tool;
• we have reason to doubt that you meet the age requirement;
• Applicable Law, a court, an authority or a sanctions requirement obliges or entitles us to;
• we see signs that gambling may be harming you;
• we suspect that your Account or your Steam account has been compromised;
• a Deposit or Withdrawal has been reversed or disputed, or your Account carries a Recorded Debt;
• you abuse or threaten our staff;
• you become bankrupt or insolvent or enter an arrangement with your creditors, or a court, a trustee or an authority claims your Balance, in which case we may hold the Balance until we know to whom it must be paid; or
• we reasonably believe that a suspension is needed to protect you, other players or the Service from a present risk, in which case it lasts no longer than that risk.

While your Account is suspended, you cannot log in or use it, and a Withdrawal can be released only by our staff after review. A Round that was open when the suspension began stays open, and you can finish it once the suspension is lifted. We will tell you that your Account is suspended, by email or when you contact Support, unless Applicable Law or an authority prevents us. The login window may not tell you that your Account is suspended, so contact Support if you cannot log in; you can still reach Support through the chat on the Support page as a guest or by email. We will complete our review as quickly as its circumstances allow.

We may close your Account on any of the grounds in clause 16.1. We may also close it for a reason that involves no breach by giving you reasonable notice by email; during that time you may finish your Rounds and withdraw your Balance, and clause 16.4 applies to whatever remains.

Where your Account is closed and no breach of these Terms is involved, we pay out your Balance, including any amount in the Vault. The Wagering Requirement in clause 9.30 does not apply to that payout, so it includes any Deposit not yet wagered, but the payout goes through the checks that clause 9.15 applies to every Withdrawal, and our staff may ask you to complete a Verification Level before it is made.

Where we close your Account because of a breach of these Terms, we may first take the steps set out in clauses 5.8 and 14.5 and apply set-off under clause 8.8. We will then pay out what remains of your Balance under clause 16.4, unless clause 16.6 applies.

Where the breach involves fraud, money laundering, terrorist financing, sanctions evasion, cheating, collusion, the deliberate use of an error or the use of linked Accounts to gain an advantage, we may retain the Winnings obtained through that conduct. Where Applicable Law or an authority requires us to hold funds or hand them over, we will do so, and we will not pay them to you. In any other case, we will return to you the total of your Deposits less the total of your Withdrawals, to the extent it remains after the steps in clause 16.5.

We will not keep any part of your Balance except as a consequence of a breach of these Terms, a correction under clause 8.7 or a requirement of Applicable Law.

We charge no inactivity or dormancy fee, and your Balance stays in your Account however long you go without logging in.

To close your Account, ask Support whenever you wish, and finish any Open Rounds before you do. We recommend that you withdraw your Balance first; if you do not, we will pay it out under clause 16.4. The closure waits only for the following, and we tell you which of them applies:

• Rounds still open;
• Withdrawal trades already under way;
• Counter-Strike 2 Deposits still within their Trade hold; and
• any check, reversal or Recorded Debt already open on your Account.

If you closed your Account yourself for a reason other than gambling harm, you may ask Support to reopen it. We may agree, after the checks we consider necessary.

If you ask us to close your Account because of gambling harm, tell Support so when you ask. We will close it for good, we will not reopen it, and we will close any other Account of yours that we find.

Either you or we may end the agreement under these Terms: you by closing your Account under clause 16.9, and we by closing it under clause 16.3. Ending the agreement does not affect Rounds that were open, Withdrawals already requested or any right or duty that arose before it ended.

After your Account is closed, we keep information about you as the Privacy policy sets out, including the records required by clause 7.11.

Clauses 3.4, 5.8 to 5.11, 7.9 to 7.11, 8.5 to 8.9, 10.10, 11.7 and 11.14 to 11.15, and sections 14, 16, 17, 19, 21 and 22, continue to apply after the agreement ends.

Short of suspending your Account, we may restrict it where we have reasons of risk, security, fraud prevention or safer play. We may pause its payments, Deposits, Withdrawals, play, Tips or promotions and rewards, put it on hold, cap the Deposits it can make over a period, or block Tips between it and Accounts we believe are linked to it. The Site shows a message when a restriction stops an action, and you may ask Support about it.

If a player dies or loses legal capacity, the person entitled to act for the player or the estate may contact Support. Once that person has shown us their entitlement with the documents we ask for and has passed our checks, we will close the Account and pay out its Balance under clause 16.4, as the law of the player's estate requires.

When we suspend or close your Account, we will give you our reasons where we can. We may be unable to give reasons, or full reasons, where Applicable Law, an authority or the protection of an investigation prevents it.

When a review finds no breach, we lift every restriction it caused and release what we held.

The Site, the Service, the Originals, our software, our game logic and all Content, including the Peeks name and logo, belong to us or to our licensors. All intellectual property rights in them are reserved, and nothing in these Terms transfers any of those rights to you.

You receive from us a personal and limited license to use the Site and the Service for your own entertainment and as these Terms allow. The license is non-exclusive, cannot be transferred and may be revoked. It ends when your Account closes or when you stop being permitted to use the Service.

You must not copy, reproduce, modify, translate, distribute, publish, frame, mirror, sell or license any part of the Site or the Content; extract its source code, algorithms or data; build a product or service based on it; remove or alter any notice on it; or use our name, logo or marks without our written permission.

You may capture and share images and video of your own play, including by streaming it, provided you do not suggest that we endorse you or that you speak for us, do not show another player's private information, and do not use our marks as part of your own brand.

The content of each Studio game belongs to its Studio or the Studio's licensors and is supplied to us through the Game Aggregator. Your use of a Studio game is also subject to any terms the Studio shows in the game.

Steam and the Steam logo are trade marks of Valve Corporation. Counter-Strike 2 is a trade mark of Valve Corporation. Rust is a trade mark of Facepunch Studios. Skins belong to the publishers of the games they come from and to the holders of Steam accounts under Steam's terms. Peeks is not affiliated with, endorsed by or sponsored by Valve Corporation or Facepunch Studios.

The eyes in the Peeks mark are based on the "Eyes" design from Microsoft's Fluent Emoji, copyright Microsoft Corporation, used under the MIT License, the full notice of which is published at /brand/LICENSE.txt. The Literata typeface used on the fairness pages is used under the SIL Open Font License 1.1. Other third-party notices are listed on the Company and license page.

If you believe that material on the Site infringes your rights, email support@peeks.gg with the material concerned, the right you hold and your contact details. We will review every notice and remove material that we find infringes.

The Service depends on third parties. We choose them with care, but they act independently of us, and except where these Terms say otherwise we are not responsible for what they do or fail to do.

Steam accounts, inventories, trade offers and Trade holds are controlled by Valve Corporation under Steam's own subscriber agreement and rules. We do not control Steam, cannot reverse or speed up anything Steam does, and are not responsible for a Steam outage, a Steam restriction on your account or a Steam decision about your Skins.

AssetPay prices Skins and carries out Skins trades for Deposits and Withdrawals. Its own terms and privacy notice may apply to you when you trade.

Where the Cashier offers Deposits or Withdrawals in Digital Currency, they are processed through a third-party payment provider, whose own terms may apply to you.

Studio games are made by Studios and supplied to us through the Game Aggregator, under each game's own rules.

Identity checks at Verification Levels 2 to 4 are carried out through the Identity Partner, an identity verification provider. The Identity Partner processes your documents and images for us under the Privacy policy.

The Network Check uses lists of Tor, VPN, datacenter and Private Relay addresses and the country and time zone reported by Cloudflare.

Cloudflare sits in front of the Site to protect it and to deliver it, and may set security cookies as described in the Cookie policy. Studio games played for real money load in frames from the Game Aggregator's servers, and Studio games in Fun play may load from the Studio's own servers.

We also use providers to host the Site and our data and to send email. The Privacy policy describes them by kind.

The Site contains links to third-party websites and services that we do not run, such as help organizations and Steam. Those links are for your convenience. We are not responsible for the content, availability, security or handling of personal data of any linked site, and a link does not mean that we endorse it.

We are not liable for loss caused by the failure of a third party outside our reasonable control, except to the extent Applicable Law makes us liable.

The Site and the Service are provided as they stand and when they are available. As far as Applicable Law allows, we give no promise, express or implied, that the Service will always be available, on time, secure, free of errors or harmful code, or suited to a particular purpose, or that any fault will be fixed.

Nothing on the Site is financial, legal, tax or investment advice. Return to player figures, statistics and other information on the Site are given for information only and are not a prediction of any result.

To the extent Applicable Law allows, we are not liable for any loss of profit, revenue, business, opportunity, data or goodwill, or for any indirect, special or consequential loss, however it arises. Nor are we liable for loss caused by your breach of these Terms; by your use of a Masking Tool; by your device, software or internet connection; by the use of your Account by another person where you did not keep your login details safe; by a third party under section 18; or by an event under section 20. Losing a Bet that was settled under the rules of the Game is not a loss for which we are liable.

To the extent Applicable Law allows, our total liability to you for any claim about a Bet is limited to the amount of that Bet, and our total liability for all other claims arising in any period of 12 months is limited to the total of your Deposits in the 12 months before the event that gave rise to the claim. This clause does not limit our duty to pay you a Balance that is properly due to you under these Terms.

These Terms do not exclude or limit what we owe you for fraud, willful misconduct or gross negligence, or for anything else that Applicable Law does not let us exclude or limit, including under Law 7472 on the promotion of competition and effective consumer protection.

You agree to indemnify us, our directors, officers, employees and agents in full against every claim, loss, liability, cost and expense, including reasonable legal fees, that arises from your breach of these Terms, from your Prohibited Conduct, from your use of a Masking Tool, from your breach of any law or of any third party's rights, or from any reversal or dispute of a payment or trade that you start.

To the extent Applicable Law allows, any claim against us arising from these Terms or the Service must be started within one year after the event that gave rise to it, failing which the claim is barred.

To use the Service you need a device, a current web browser and an internet connection that you provide at your own cost. Some features may not work on every device or browser, and we are not responsible for a Bet or an action that fails because your device, browser or connection does not meet the needs of the Service.

We are not in breach of these Terms, and are not liable to you, for any delay or failure caused by an event beyond our reasonable control. Such events include natural disasters, fire, flood, epidemics, war, terrorism, civil unrest, strikes, acts or orders of government, new sanctions, failures of power, internet, telecommunications or hosting, cyber attacks including denial of service attacks, and failures of Steam, AssetPay, the Game Aggregator, a Studio, Cloudflare or another provider.

While such an event continues, our obligations under these Terms are suspended to the extent the event affects them, and we may suspend all or part of the Service. A Bet that cannot be settled because of the event is void and its stake returns to your Balance. A Round that can be resumed will be resumed when the Service returns.

We may change, suspend or withdraw any part of the Service at any time, including to maintain or upgrade it, to fix errors, to meet the law or to manage risk. We will give notice on the Site of planned maintenance and of material changes where we reasonably can. We may also pause, across the whole Site and for as long as we need, new Bets, stakes in Studio games, Deposits, Withdrawals, Tips, moves to and from the Vault and claims. A pause does not affect your Balance, and the Bets in a Crash Round that has not started when the pause begins are refunded.

If we decide to stop offering the Service altogether, we will tell you by a notice on the Site, which we may also send by email, and we will stop accepting Bets and Deposits. You will then have a reasonable period to finish your Open Rounds and withdraw your Balance.

You must not introduce viruses, malware or any other harmful code to the Service. We take reasonable steps to keep the Site free of harmful code, but we cannot promise that it is, and you should use your own security software.

If you are unhappy with any part of the Service, contact Support first. Most problems can be solved there.

If Support cannot solve the problem, you may make a Formal Complaint under the Complaints policy. That Policy sets out how to make a Formal Complaint and what to include, how we acknowledge, investigate and answer it, the timings and how to ask for a senior review, and it prevails over this section on those matters.

Every Formal Complaint receives a written answer, and you may ask for a senior review of that answer, as the Complaints policy describes.

We review complaints against the records that apply to them: for an Original, the Seeds of the Bet and the Verifier; for a Studio game, the record of the Round kept by the Game Aggregator, which we request from it; for a Skins trade, the records of AssetPay and Steam; and for a block by the Network Check, a fresh check.

A Formal Complaint must be made within 6 months of the event it concerns or, if later, of the day you became aware of it, as the Complaints policy sets out with its exceptions, so that the records needed to review it are still complete. That limit applies to the complaints procedure only and does not shorten the period in clause 19.7.

No gaming authority or alternative dispute resolution body handles complaints about the Service. The answer of our senior reviewer is our final position. If you remain dissatisfied, you may take the dispute to the courts named in clause 21.8, subject to clause 21.13.

These Terms, and every dispute or claim that arises from or relates to them or to the Service, including disputes that are not about the contract, are governed by Costa Rican law. The conflict of laws rules of Costa Rica do not apply to point to the law of another country. The agreement under these Terms is made in Costa Rica, where the Operator is established, and each Bet is offered to the Operator and accepted and settled by it in Costa Rica, whatever place or device you use.

The courts of Costa Rica have exclusive jurisdiction over every dispute under clause 21.7. This does not stop you or us from asking a court in any country to enforce a judgment or settlement made under this clause, or to grant urgent interim relief, and we may bring a claim to recover a Recorded Debt under clause 8.9 in the courts of the place where you live.

After a dispute has arisen, you and we may agree in writing to refer it to mediation or arbitration in Costa Rica under Law 7727 on alternative conflict resolution and the promotion of social peace.

To the extent Applicable Law allows, you may bring a claim against us only in your own name and for yourself, and not as a party to a class action, a collective proceeding or any other representative action.

A complaint about how we handle your personal data may also be made to the Agency for the Protection of the Data of Inhabitants (PRODHAB) under Law 8968, as the Privacy policy explains.

While a complaint or dispute is open, these Terms continue to apply, and our records under clauses 8.5 and 11.7 are evidence of what happened unless shown to be wrong.

Before either of us starts court proceedings about a dispute, the one bringing the claim must first raise it in writing with the other: you through a Formal Complaint under the Complaints policy, and we by email to the address on your Account. Either of us may still ask a court for urgent interim relief at any time.

These Terms, with the Policies and the rules of the Games, are the entire agreement between you and us about the Service. They replace every earlier agreement, understanding or statement about it, including the terms of use that applied before the Launch Date.

We may hand over this agreement, with our rights and duties under it, to another company, such as one in our group or one that buys all or part of our business, provided your rights under these Terms stay the same. We will tell you in advance, as clause 22.14 sets out. You may not pass any of your rights or duties under these Terms to anyone else.

If a court or an authority finds any part of these Terms invalid or unenforceable, that part is changed to the minimum extent needed to make it valid, or, if it cannot be, removed, and the remaining provisions of these Terms continue in full force.

A failure or delay by us in enforcing a right will not be deemed a waiver of that right. A waiver is valid only if it is in writing, and a waiver of one breach is not a waiver of any other.

You may send us notices under these Terms by email to support@peeks.gg. We may send you notices by email to the address on your Account or by a message on the Site.

A notice sent by email is treated as received when it is sent, unless the sender is told that it was not delivered. A notice shown on the Site is treated as received when you next log in.

No person other than you and us has any right to enforce these Terms.

Nothing in these Terms creates a partnership, joint venture, agency or employment relationship between you and us.

We process your personal data as described in the Privacy policy, under Law 8968 on the protection of persons with regard to the processing of their personal data.

Accepting these Terms electronically has the same effect as signing them, and our electronic records of your acceptance and of your use of the Service may be used as evidence.

Our rights under these Terms are in addition to, and do not limit, any rights we have under Applicable Law.

Only these Terms, the Policies and the rules of the Games bind us. A reply from Support, a moderator's message, a help article, a post on our Discord server or social channels, and anything said by a streamer or anyone else who promotes Peeks are for information only. None of them changes these Terms or creates a promise unless it is confirmed in writing from support@peeks.gg.

No member of our staff can make, speed up or promise a Deposit, a Withdrawal or a change to your Balance except through the Cashier and our ledger.

We will tell you of a transfer under clause 22.2 before it takes effect and name the new operator. Before that date you may close your Account under clause 16.9 and have your Balance paid out under clause 16.4. Your Balance, your Vault, your limits, your Play breaks and your Self-exclusions pass with your Account unchanged.

You can reach Support through the chat on the Support page, which is open to you whether or not you have an Account or are logged in, or by email at support@peeks.gg.

Our official channels are the Official Channels that clause 12.1 of the Security policy lists: the Site; Support, on the Support page and by email at support@peeks.gg; the address from which we send emails about your Account; and our Discord server, which the Site links to. Any other website, account or address that claims to be Peeks is not ours.