Self-exclusion policy

This Self-exclusion policy (the "Policy") governs the Play break and Self-exclusion tools on Peeks. It sets out who may use them, how each one is set, what the Service permits and refuses while one is in force, how it ends, how an Account may be closed for gambling reasons, and the measures we may take where gambling may be causing harm.

The Service is offered under the Peeks brand by 3-102-136856 Limitada, trading as Peeks Entertainment Limitada, a company organized under Costa Rican law with corporate identity number (cédula jurídica) 3-102-136856, whose registered address is Provincia 06 Puntarenas, Canton 11 Garabito, Jaco, Costado Este De La Municipalidad Garabito, Bufete Sanchez Chavarria, 61101, Costa Rica (the Operator named in the Terms).

This Policy forms part of the Terms of service (the "Terms") and sets out in full the rules on Play breaks and Self-exclusion that the Terms summarize. It is read together with the Responsible gambling policy, the Privacy policy and the Complaints policy. Where this Policy and the Terms conflict, the Terms prevail as they provide.

This Policy applies to every Account, including an Access Code Account, and to every device, browser and network through which an Account is used.

A Break, a Permanent Closure and any measure under section 12 follow the Account to every web address and app through which the Service is offered, now or in the future, and extend to any gambling service that the Operator, or a company under common control with it, runs under another name. A change of operator or of brand, and any notice of it, neither ends nor shortens a Break and does not reopen an Account closed under section 11. Clause 12.4 of the Company and license page lists what else such a change leaves as it was.

Capitalized terms used in this Policy and not defined in it, including Access Code Account, Account, Applicable Law, Balance, Bet, Business Day, Cashier, Daily stake limit, Deposit, Deposit limit, Fun play, Game, Levels, Loss limit, Maximum Payout, Network Check, Originals, Play break, Round, Seeds, Self-exclusion, Service, Session reminder, Site, Skins, Steam, Studio games, Support, Time limit, Tip, Trade hold, Trade URL, Vault, Verifier, Wagering Requirement, Winnings and Withdrawal, carry the meanings set out in the Terms. Accessibility Barrier has the meaning given in the Accessibility statement, Safer Play Complaint the meaning given in the Complaints policy, and Law 8968 and PRODHAB the meanings given in the Privacy policy.

In this Policy:

• "Break" means a Play break or a Self-exclusion, together with each extension of it, running from the Start Time to the End Date.
• "Start Time" means the moment at which you confirm the Play break or Self-exclusion that begins a Break.
• "End Date" means the date and time at which a Break ends, as fixed when it is confirmed and as replaced by each extension. A permanent Self-exclusion has no End Date, and a rule that applies until the End Date applies to it for good.
• "Open Round" has the meaning given in the Terms; in this Policy it means a Round that was open at the Start Time, including a Round of Crash in which you hold a Bet.
• "Closing Action" means any of the following actions, each of which brings an Open Round in an Original, or a hand within it, to an end without adding to the stake: a cash-out in any Original that offers one, including a manual or automatic cash-out in Crash; a stand in Blackjack; a surrender in War; and the cancellation of a Crash Bet before its Round begins.
• "Real play" means play in a Studio game with money from the Balance.
• "Related Account" means any account on the Service, other than your Account, that you open, control, use or benefit from, whether it is held in your name or in the name of another person.
• "Permanent Closure" means the ending of your Account, at your request and for gambling reasons, under section 11.
• "Exclusion Record" means the record we keep of a Break or a Permanent Closure under section 16.
• "Responsible play page" means the page of the Site at /responsible-play.

Headings are for ease of reference and have no effect on meaning. "Including" introduces examples and does not limit the words before it, and the singular includes the plural.

The time recorded by our servers decides when a Break starts and when it ends.

The tools on the Responsible play page include a Loss limit, a Daily stake limit, a Deposit limit, a Time limit, a Session reminder and a Play break, which may be extended into a longer Play break or into a Self-exclusion. Each of the Loss limit, the Daily stake limit, the Deposit limit, the Time limit and the Play break is set by a logged-in Account holder. This Policy governs the Play break and the Self-exclusion. The Responsible gambling policy governs the other tools.

A Loss limit caps net losses over a period of 1, 3, 7 or 14 days. A reduction takes effect at once. A request to increase or remove a Loss limit is held for 24 hours and takes effect only if you confirm it once that time has passed, by entering your current password or, if your Account uses two-step login or a passkey, by completing that check, as the Responsible gambling policy describes. It never takes effect by itself, and until it is confirmed the existing limit applies. A Bet not yet settled counts toward a Loss limit at its largest possible loss.

A Daily stake limit caps the total amount staked in each day, counted from 00:00 UTC. A Daily stake limit may be lowered but cannot be raised or removed.

A Deposit limit caps the total you can deposit in a day, a week or a month, each counted in UTC, with the week starting on Monday. Lowering a Deposit limit takes effect at once. Raising or removing one takes effect by itself once 24 hours have passed, and you may cancel the change before then.

A Time limit caps how long you can play in a day, a week or a month, each counted in UTC. Once it is reached, new Bets are refused until the period ends. Lowering a Time limit takes effect at once. Raising or removing one takes effect by itself once 24 hours have passed, and you may cancel the change before then.

A Session reminder states how long you have played, every 30 minutes, 1 hour or 2 hours. It is stored in, and applies only to, the browser in which it is set. A Loss limit, a Daily stake limit, a Deposit limit, a Time limit and a Break apply to the whole Account in every browser and on every device.

The Responsible play page also offers a self-assessment of nine questions about the previous 12 months. Your answers are not saved and are not sent to us. A result showing some risk or high risk links to the Play break.

A Play break stops new Bets for 24 hours or for 7, 14, 30, 60 or 90 days. While it runs, it may be extended into a longer Play break or into a Self-exclusion of 6 months, 1 year or 5 years or a permanent Self-exclusion, and no Break can be shortened or canceled. A Permanent Closure ends the Account and is open to anyone who wants the Account itself closed.

A Break may be set only by the holder of the Account, logged in to that Account. You may set a Break at any time, including while a Round is in progress or a Deposit is in a Trade hold, and you need not withdraw your Balance first.

No other person may set, extend, shorten or end a Break on your Account. We do not act on a request from a relative, a friend or any other person to set a Break on an Account that person does not hold.

Any person concerned about the gambling of an Account holder may write to Support. We treat the report in confidence, we disclose nothing about the Account to the person who made it unless the law requires us to, and we may act under section 12.

Our staff have no means of setting, extending, shortening or ending a Break on your Account. If you cannot set a Break yourself, for example because you cannot log in, the Responsible play page is not working or an Accessibility Barrier stands in your way, tell Support. Support will help you reach the page and, at your request, will either suspend your Account at once under clause 4.7 or carry out a Permanent Closure under section 11.

A Break confirmed from your logged-in Account is treated as set by you, including a Break set by mistake and a Break set by any other person using your device or login details. Such a Break cannot be shortened or canceled. Under the Terms, the secrecy of your login details is your responsibility.

Setting a Break does not depend on the identity checks completed on the Account, and no identity verification is needed to set one.

A suspension at your request under clause 4.4 has no end date in the Service. It lasts until our staff lift it, which they do only when you ask and not before the date you chose when you asked for the suspension, which must be at least 7 days ahead. While it lasts, you cannot log in, no Bet, Deposit or Tip is accepted, no marketing is sent, and section 10 applies as it does during a Break. You may ask Support for a Withdrawal, which our staff release after review under clause 9.17 of the Terms. Clauses 12.5 to 12.7 do not apply to a suspension under this clause.

If you can use neither your Account nor the email address on it, Support will ask you to show that you hold the Account, for example by answering questions about its activity or by completing an identity check, before acting under clause 4.4 or section 11. Support may suspend the Account while it does so, and lifts that suspension if the request proves not to have come from you.

A Play break may be set for 24 hours, 7 days, 14 days, 30 days, 60 days or 90 days.

To start a Play break, log in, open the Responsible play page, choose a length in the Play break section under the step headed Cooling off, and select Start break. A dialog headed "Start play break" then states the length chosen, that the break starts now and that you will not be able to place new bets or shorten it. Selecting Start break in that dialog confirms the Play break. Selecting Keep playing closes the dialog without starting one.

A Play break takes effect at the Start Time, with no delay. Its End Date is the Start Time plus the length chosen.

While a Play break is in force, the Responsible play page marks the Account as on a break and states the date and time of the End Date.

By confirming a Play break you acknowledge that it cannot be shortened, paused or canceled by you, by Support or by any member of our staff, and that new Bets will be refused until the End Date. No payment, complaint, request by another person or change in your circumstances brings a Break to an end before its End Date.

A Bet accepted before the Start Time stands and settles under the rules of its Game, subject to section 7. Starting a Break, or asking for a Permanent Closure, does not void, reopen or alter any Bet settled before the Start Time or the request, and no amount lost before then is returned because of it. A Bet that a safer play tool should have refused is dealt with under clause 11.6 of the Complaints policy.

While a Play break is in force, the Responsible play page offers no second Play break under the step headed Cooling off. The Play break can be lengthened under section 6, into a longer Play break or into a Self-exclusion.

While a Play break is in force, you may extend it into a longer Play break of 7 days, 14 days, 30 days, 60 days or 90 days, or into a Self-exclusion of 6 months, 1 year or 5 years or a permanent Self-exclusion. The new length runs from the moment you confirm it, not from the Start Time.

The Responsible play page offers only those lengths that would end later than the current End Date. While a Self-exclusion is in force, it offers only a longer Self-exclusion: 1 year, 5 years or permanently after one of 6 months, 5 years or permanently after one of 1 year, and permanently after one of 5 years. A confirmed extension replaces the current End Date with the later date.

To extend a Play break, choose a length under the step headed Self-exclusion and select Exclude me. A dialog headed "Extend break" for a longer Play break, or "Self-exclusion" for a Self-exclusion, then states the length and the new End Date, or that the Self-exclusion is permanent, that new bets stay blocked the whole time and that the extension cannot be shortened or canceled. Selecting Exclude me in that dialog confirms the extension. Selecting Back closes the dialog and changes nothing.

A Self-exclusion cannot be shortened or canceled by you, by Support or by any member of our staff, and new Bets remain refused for its whole length.

A permanent Self-exclusion never ends and cannot be extended further. While it is in force, the Responsible play page states that the Account is self-excluded permanently.

You may extend a Break more than once while it is in force. Each extension must end later than the current End Date, so a Break can continue without a gap for as long as you choose, up to a permanent Self-exclusion.

The Service never moves an End Date earlier. A request that would not end after the current End Date is refused with the message "Choose a length that ends after your current break." and the current End Date stays in place.

A Self-exclusion is applied in the same way as a Play break, and every rule in this Policy that applies to a Break applies to it. The Service records whether a Play break or a Self-exclusion is in force, and a Bet refused during a Self-exclusion is refused with a message saying that you are self-excluded.

A Break covers all real-money play on the Service. During a Break the Service refuses every new Bet on the Account, in every Original, including Crash, and in every Studio game played in Real play. Our servers apply this refusal to each Bet, whatever device, browser or game window is used. In the Originals, the refusal shows the message "You're on a play break.", or "You're self-excluded." during a Self-exclusion, with a link to the Responsible play page.

During a Break you may take a Closing Action in an Open Round of an Original, and in Blackjack you may also decline an insurance offer, which adds no stake. Declining ends the Round only where the dealer holds blackjack; otherwise the hand is then ended by a stand. Any other action, including revealing a tile, a hit, a double, a split, accepting insurance and going to war, is refused with the message "You're on a play break.", or "You're self-excluded." during a Self-exclusion. Except in a Round described in clause 7.3, the message goes on to say how to end the Round: "Cash out to end the round.", or in Blackjack "Stand to end the round.", or in War "Surrender to end the round."

An Open Round that you do not bring to an end stays open, as the Terms provide, and may be continued after the End Date. That includes a Round of Chicken Cross, Hilo, Mines, Moles, Rock Paper Scissors or Tower in which nothing has yet been won, because its game room offers no cash-out until something is won, unless it is closed with its stake returned as clause 16.2 of the Game rules provides.

A Crash Bet placed before the Start Time may be canceled before its Round begins, and may be cashed out by hand or by the automatic cash-out set for it. No new Crash Bet is accepted.

A Studio game cannot be opened in Real play during a Break, and the attempt is refused with the message "You're on a play break.", or "You're self-excluded." during a Self-exclusion. Where a Studio game was already open when the Break began, the Service refuses every stake that the studio then sends for the Account and records each refusal, and the game shows the studio's own message, which may describe the refusal as a lack of funds. A payout for a Round staked before the Start Time, or for a Round that the studio plays without a stake, is added to the Balance. This clause applies to slots, live casino tables and game shows alike.

Fun play in the Originals remains available during a Break. Studio games cannot be opened in Fun play while you are logged in to an Account on a Break. In Fun play no money is staked and none is paid.

Rounds settled during a Break are recorded in your bet history in the same way as any other Round.

The result of an Original settled during a Break may be checked with the Seeds page and the Verifier, as for any other Round.

Deposits are refused during a Break. Where the Cashier offers Skins, it shows the message "Deposits are off during your play break.", during a Self-exclusion as well.

A Skins Deposit made before the Start Time that completes during a Break is not added to the Balance. It is held apart from the Balance, stays recorded against the Account, and our staff are alerted and deal with it.

Withdrawals remain available during a Break. Each Withdrawal is subject to the Payments policy, the Skins trading policy and the checks those documents describe, including any Network Check we run and the wait, currently 24 hours, that follows a new Steam link or Trade URL. Any Wagering Requirement under clause 9.30 of the Terms still applies to a Withdrawal during a Break, and we may reduce or waive it under that clause.

You may move money between the Balance and the Vault during a Break, and any Vault lock runs for the time set.

No Tip may be sent or received while either the sender or the recipient is on a Break, as clause 10.4 of the Terms provides. A Tip from an Account on a Break is refused with the message "Transfers are unavailable during a play break.", and an Account on a Break cannot be found as a recipient when another player starts a Tip.

Peeks offers no promotions at present. During a Break, the Service refuses every claim of a reward or Level reward, every promotional entry and every code for the Account, including any offered in the future. Level progress comes only from Bets and is counted as each Bet settles, so during a Break it grows only when a Bet placed before the Start Time settles. While promotions are paused, a Level reached carries no reward, then or later, whether or not a Break is in force.

No fee is charged because of a Break, and no interest or other return accrues on the Balance during one.

A Break leaves every Loss limit, Daily stake limit, Deposit limit and Time limit on the Account unchanged. Each stays in force during the Break and after the End Date unless it is changed under its own rules.

A Withdrawal that is declined during a Break is refunded to the Balance in full, as at any other time.

We recommend that you withdraw your Balance when a Break starts. During a Break we pay out a Balance only when you ask, because you choose in the Cashier how each Withdrawal is made, and Support will help you make a Withdrawal on request.

Your Account remains open during a Break. You may log in, view your bet history and transactions, export them as a CSV file, change your account, security and privacy settings, set or change your other safer play tools under their own rules, and contact Support.

Peeks sends no marketing emails or other marketing messages to any Account holder. If Peeks begins any form of marketing, none of it will be sent to an Account on a Break or to an Account closed under section 11. A consent to marketing given before a Break lapses when the Break starts, and we may ask for it again only after the End Date. We do not control what independent third parties, such as review sites and streamers, publish about Peeks, and we cannot prevent it from reaching you.

During a Break we send only the messages needed to run the Account or to meet our obligations, and none of them contains an offer or invites you to play. They are: email verification and password resets; notices that your password, email address, security settings or linked Steam account have changed; messages from Support, including replies to your messages and complaints and messages about an identity check or a Withdrawal; and any notice that this Policy or the Terms require, such as notice of a change under section 19.

No member of our staff will contact you during a Break to invite you to play or to offer you anything to return. Support continues to answer your messages.

Posts on the Peeks Discord server and other public channels are not addressed to any one person and continue during a Break. You may leave or mute those channels, and Support will remove you from the Peeks Discord server on request.

No public part of the Site states that an Account is on a Break.

The Terms allow one Account per person at all times. During a Break, and at any time after a Permanent Closure, you must not open, use or try to use a Related Account, play through an account held by someone else, have someone else bet for you, or use a VPN, proxy or other means of hiding your identity or location in order to play.

A Steam account may be linked to one Account at a time, and it stays tied to the Account it was first linked to, even after it is unlinked, unless our staff release it. A Steam account tied to an Account that is suspended, or that has been on a Break at any time, cannot be released for linking to another Account.

When we review an Account, we compare the records we hold, such as email addresses, linked Steam accounts and Deposit, Withdrawal and trade records and, where we hold them, identity details and Network Check records, to find Related Accounts. No review of this kind finds every Related Account, and we do not undertake to find any particular one.

Where we find a Related Account opened or used during a Break, or after a Permanent Closure, we may suspend or close it. Every Bet placed on it in that time is void: its Winnings are removed and its stake is returned to that account's balance. What remains of that account's balance is then paid out to the holder of that account under clause 16.4 of the Terms, after the checks in section 7 of the Terms, as clause 13.10 of the Terms provides.

Where a fault in the Service accepts a Bet on an Account during a Break, that Bet is void on the terms of clause 10.4, and we correct the fault.

If you find that you can still place a Bet during a Break, or you have opened a Related Account, you must tell Support at once. We will close the Related Account and investigate the cause.

You remain responsible for keeping to a Break you have set. Apart from returning stakes under clause 10.4, and to the extent Applicable Law permits, we are not liable for any loss on a Related Account, or on your Account through its use by another person, that arises before we find it or are told of it.

Our staff look for Related Accounts when an Account is closed under section 11 and when a report under clause 4.3 or clause 10.6 reaches us. Keep the details on your Account accurate. A Related Account opened with different or false details may escape our checks, and our failure to find one does not make its use permitted.

Where a Related Account was used during a Break, we may also close your own Account under section 12, and a closure on that ground is a Permanent Closure.

If you want your Account itself closed for good, you may ask Support to close it permanently for gambling reasons. The Responsible play page also offers a Self-exclusion of 5 years or a permanent one during a Play break, under section 6, which leaves the Account open for Withdrawals.

You may make the request through Support from your logged-in Account, or by email to support@peeks.gg from the email address on the Account, stating that you are asking for closure for gambling reasons. As soon as we can confirm that the request came from you, we suspend the Account, so that no Bet, Deposit or Tip can be made while the closure is completed. We then ask you to confirm in writing that you understand a Permanent Closure cannot be undone, and we complete it once we receive that confirmation. To stop play before Support acts, you can also start a Play break yourself.

Before you ask, bring to an end any Open Round that you can and withdraw your available Balance, because once the Account is suspended under clause 11.2 only our staff can release the Balance. Whatever remains when the closure is complete is paid out under clause 16.4 of the Terms. A Skins Deposit that completes once the Account is suspended is not added to the Balance: it is held apart from it, stays recorded against the Account and is dealt with by our staff.

On closure, every session on the Account ends and the Account can no longer be used. A Steam account linked to it stays tied to it and cannot be linked to another Account. An Account closed under this section is not reopened. Our staff also check the records described in clause 10.3 for other accounts of yours and close any they find, as clause 16.11 of the Terms provides.

You may not open a new account after a Permanent Closure. Any account we find that was opened after a Permanent Closure is treated as a Related Account under section 10.

You may ask for a Permanent Closure at any time, including during a Break. Any Break in force continues until the closure is complete.

A Permanent Closure differs from a Play break and a Self-exclusion, which leave the Account open and, unless the Self-exclusion is permanent, end at the End Date. A closure for any reason other than gambling is governed by the Terms.

Support confirms a Permanent Closure to you in writing once it is complete, giving the date and time of the closure.

We may contact you, suspend your Account or close it where you tell us that gambling is harming you, where a report under clause 4.3 or the activity on the Account gives us reason to believe that it is, or where we learn that you have excluded yourself from gambling elsewhere.

A suspension ends every session on the Account and stops it from being used until our staff lift it. Only our staff can release the Balance of a suspended Account.

These measures are taken at our discretion and are in addition to any Break you set. They do not oblige us to monitor any Account for signs of harm.

A suspension or closure under this section leaves any Break already in force unchanged.

When we suspend or close an Account under this section, Support tells you by email, gives our reasons where Applicable Law allows, including whether the information came from another operator or from a self-exclusion scheme, and, for a suspension, says when we will review it.

While an Account is suspended under this section, no Bet, Deposit or Tip is accepted, no marketing is sent, and section 10 applies as it does during a Break. You may ask Support for a Withdrawal, which our staff release after review under clause 9.17 of the Terms.

We review each suspension under this section when you ask. We lift it only when a member of our staff finds that the reason for it no longer applies.

Peeks is not a member of any national or multi-operator self-exclusion scheme, does not check any self-exclusion register and does not share Breaks with other operators.

A self-exclusion with another operator, or under a national or multi-operator scheme, does not apply to Peeks. To stop real-money play on Peeks, you must also set a Break here or ask for a Permanent Closure.

A Break on Peeks applies only to Peeks. It does not exclude you from any other gambling site, app or venue.

If you tell Support that you have joined a national or multi-operator scheme, we will offer you a Permanent Closure under section 11.

A Break stops real-money play on Peeks only. We cannot prevent you from gambling with other operators, through other people or by any other means.

Blocking software, such as Gamban and BetBlocker, can block gambling sites on the devices on which it is installed. Peeks has no connection with the makers of that software and is not responsible for how it works or for any failure to block a site, as clause 23.4 of the Responsible gambling policy provides.

During a Break you may also log out of the Site on every device, delete saved passwords and bookmarks for it, and ask someone you trust to help you keep to the Break.

You may set a Loss limit, a Daily stake limit, a Deposit limit or a Time limit during a Break, so that it is in force when the Break ends.

The Responsible play page also offers a budget calculator, which turns a monthly budget into weekly and daily amounts and can fill in either amount as a 7-day or 1-day Loss limit, which you then save under that limit's own rules.

Help is available from Gambling Therapy, which supports players anywhere, from GamCare and GambleAware in the United Kingdom, and from Gamblers Anonymous. The Responsible play page links to the first three. These organizations are independent of Peeks.

If gambling has left you in debt, a free debt advice service where you live can help you deal with it. If you are in immediate danger, or are thinking about harming yourself, contact your local emergency services now.

A Break, other than a permanent Self-exclusion, ends automatically at the End Date. No request, review or waiting time applies, and the Account returns to normal use at that moment.

We send no email before or when a Break ends, and we do not invite you to return. The Responsible play page shows the End Date throughout, and a Break can be extended there while it is in force.

After the End Date, an Open Round left from before the Start Time may be continued, each Loss limit, Daily stake limit and Time limit on the Account applies to every Bet, and each Deposit limit applies to every Deposit.

A Break may be extended only while it is in force. After the End Date, a new Play break may be started at any time and extended under section 6.

We keep an Exclusion Record for each Break and each Permanent Closure. It holds the date and time of each request to start or extend a Break or to close the Account, the End Date that resulted from each request, and each stake from a Studio game refused during the Break.

We use the Exclusion Record to apply the Break, to keep a linked Steam account tied to the Account, to review Related Accounts, to answer questions and complaints, and to meet our legal obligations. We also count Breaks and Permanent Closures, without names, to see how the tools are used and to improve them. We never use an Exclusion Record for marketing or for any other commercial purpose, as clause 21.5 of the Privacy policy provides, and we include you in research about these tools only with your consent, which you can withdraw whenever you choose.

Only staff who need the Exclusion Record for those purposes can see it. We do not publish it or share it with other operators.

We process the Exclusion Record under the Privacy policy and Law 8968. You may use the rights of access, correction and deletion that the Privacy policy describes, and you may complain to PRODHAB as the Privacy policy explains.

We keep an Exclusion Record for the whole of the Break, and in any event for as long as clause 10.2 needs it to keep a Steam account tied to the Account. A request to delete personal data does not remove an Exclusion Record while it is needed to apply a Break in force, a Permanent Closure or clause 10.2.

An Exclusion Record stays linked to the Account after the End Date, so that clause 10.2 continues to apply.

The self-assessment answers described in clause 3.7 are never sent to us and form no part of the Exclusion Record.

We apply a Break through the checks described in this Policy. Apart from returning stakes under clause 10.4, and to the extent Applicable Law permits, we bear no liability for losses that result from your gambling with another operator, through a Related Account or another person's account, or through another person's use of your Account.

We are not liable for any reward, promotion, Level progress or Tip that you do not receive because a Break is in force.

Nothing in this Policy limits a liability that Costa Rican law does not allow us to limit.

A complaint about how this Policy has been applied to your Account is a Safer Play Complaint under section 11 of the Complaints policy. We acknowledge it within 1 Business Day and answer it within the time that clause 11.2 of the Complaints policy sets. Give your username, the date and time of the event and, where it concerns a Round, the bet ID.

In reviewing such a complaint we rely on the Exclusion Record and on the server records of each Round, Deposit, Withdrawal and Tip concerned.

Peeks is not a member of any outside dispute resolution body. A dispute that the Complaints policy does not resolve is settled as the Terms provide.

A Break continues while a complaint about it is considered, and no outcome of a complaint shortens it, as clause 11.7 of the Complaints policy provides.

We may change this Policy. Each version carries the effective date shown at the head of this page, and we keep every earlier version and will send any of them to you on request. We give notice of a material change to this Policy in the way clause 1.7 of the Terms provides for a material amendment of the Terms, and we tell each Account holder on a Break about any change that affects their Break before it applies, by email or with a notice shown on the Site.

No change to this Policy shortens a Break already in force or reopens an Account closed under section 11. A change that adds a protection, such as a step before Bets resume after a Self-exclusion, applies to every Break in force when the change takes effect, and any other change applies only to a Break started after it.

Costa Rican law governs this Policy.

Questions about this Policy may be sent through Support or to support@peeks.gg.