Accessibility statement

This Accessibility statement (the "Statement") sets out how accessible the Site is to people with disabilities, the standard against which we measure it, what we have tested and what we have not, the known limitations of the Site and of the Third-Party Content on it, and how you can report an Accessibility Barrier, ask for help or obtain information in an Alternative Format.

The Statement covers the pages of the Site that players use at peeks.gg, including the Originals, the Responsible play page, the Provably fair pages, the Cashier, your Account pages and the Support page, together with the account emails we send you and the replies that Support sends, whether in a chat or by email. It does not cover pages that only our staff use, or our accounts on social media. The entry page of the site on which Access Code Accounts are used has a layout of its own, without the skip link, site menu, footer or Support button that section 5 describes. We offer no app. If we release one, we will extend the Statement to it, or publish a statement for it, before its release. Section 10 explains how far the Statement covers Third-Party Content, including Studio games and the Peeks Discord server.

The Statement uses the definitions in the Terms of service (the "Terms"). A capitalized word that the Statement does not define, including Access Code Account, Account, Applicable Law, AssetPay, Balance, Bet, Business Day, Cashier, Daily stake limit, Deposit, Deposit limit, Fun play, Game, Game Aggregator, Identity Partner, Loss limit, Masking Tool, Maximum Payout, Network Check, Operator, Originals, Play break, Provably fair, Round, Seeds, Self-exclusion, Service, Session reminder, Site, Skins, Steam, Step-up Check, Studio, Studio games, Support, Time limit, Tip, Trade hold, Vault, Verifier and Withdrawal, has the meaning that the Terms give it. Complaint, Formal Complaint, Review, Safer Play Complaint, Senior Reviewer and Written Answer have the meanings given in the Complaints policy; Budget calculator, Help Organization, Responsible play page, Safer Play Tools, Self-assessment and Vault lock have the meanings given in the Responsible gambling policy; Liveness Check has the meaning given in the Identity verification policy; Permanent Closure has the meaning given in the Self-exclusion policy; and Sensitive Data has the meaning given in the Privacy policy. Section 2 defines the further words the Statement uses.

The Statement describes the Site and records the commitments we make about its accessibility. It does not amend the Terms or any of the Policies listed in clause 1.2 of the Terms. Where the Statement and the Terms conflict, the Terms prevail. The Statement does not take away or reduce a right that Applicable Law gives you.

The Site and the Statement are in English. If we publish a translation of the Statement, the English text prevails where the two differ.

The Service is a casino played for money on the Site, with every amount shown in US dollars. It offers the Originals, which we build, and Studio games, which Studios supply through the Game Aggregator. Deposits and Withdrawals are made through the Cashier, by the methods it offers. The Service also includes the Safer Play Tools, the Provably fair tools, the Vault, Tips and Support in writing.

A player usually takes the steps below. Each step names the clauses that describe how accessible it is, and says where a third party runs part of it:

• finding a Game, with or without an Account (sections 5 and 6);
• opening an Account and logging in (clause 5.9);
• completing identity checks, some of which take place with the Identity Partner (clauses 9.8 and 10.5);
• linking a Steam account and making a Deposit of Skins, which you complete in Steam (clauses 6.7 and 10.5);
• playing the Originals (section 6) and Studio games (section 10);
• setting limits, taking a Play break or excluding yourself (section 7);
• making a Withdrawal of Skins, which you accept in Steam (clauses 5.19, 6.7 and 9.10);
• getting help or making a Complaint (sections 12 to 14); and
• closing your Account (clause 13.2).

In the Statement, the following words have the meanings set out below:

• "Accessibility Barrier" means anything on the Site that prevents a person with a disability from perceiving, understanding, navigating or operating any part of it, or that makes doing so materially harder, slower or less independent for that person than for others.
• "Accessibility Request" means a report of an Accessibility Barrier, a request for help in using the Site, a request for an Alternative Format or a request for an Adjustment, made through a channel listed in clause 12.1.
• "Adjustment" means a change we agree to make to the way we provide the Service to you or communicate with you, so that an Accessibility Barrier affects you less or not at all.
• "Alternative Format" means information from the Site provided to you in another form that suits your needs, such as plain text, a CSV file, an accessible document, larger type or a shorter summary in simple language.
• "Assistive Technology" means software or hardware that a person uses to read or operate a computer, phone or tablet, including screen readers, screen magnifiers, speech recognition and voice control software, switch devices, alternative keyboards and pointing devices, and the accessibility settings of operating systems and browsers.
• "Game Preferences" means the settings described in clause 5.10.
• "Third-Party Content" means any Game, page, frame, document or service on the Site or linked from it that a third party designs, hosts or controls, including Studio games, the pages and apps of Steam, the pages of the Identity Partner, the Peeks Discord server and the websites of the Help Organizations.
• "WCAG 2.2" means version 2.2 of the Web Content Accessibility Guidelines, published by the World Wide Web Consortium (W3C) as a Recommendation in October 2023.

The rules of interpretation in clause 2.2 of the Terms apply to the Statement. In particular, days are calendar days unless Business Days are stated.

We aim to make the Site usable by every adult who may lawfully use the Service, including people who are blind or have low vision, people who are deaf or hard of hearing, people with limited movement, strength or dexterity, and people with cognitive, learning, memory, attention, neurological or mental health conditions.

We measure the Site against WCAG 2.2 at Level AA. WCAG 2.2 sets out testable success criteria under four principles: information and controls must be perceivable, operable and understandable, and the code behind them must be robust enough for browsers and Assistive Technology to interpret reliably. Conformance at Level AA requires every Level A and every Level AA success criterion to be met. If the European Accessibility Act applies to the Service under clause 15.2, we also measure the Site against EN 301 549, the European standard for accessible digital products and services.

We apply WCAG 2.2 Level AA to each new page, Game and feature before we release it, and to each existing page when we change it.

We give priority to Accessibility Barriers in the Safer Play Tools, login and Account security, the Cashier, the closing of an Account, the Provably fair tools, the procedure in the Complaints policy and Support, because your money, your safety and your rights depend on those parts of the Site.

Meeting a standard does not guarantee that every person can use every part of the Site. Where a barrier remains for you, whether or not the Site meets the relevant success criterion, we will consider an Adjustment under section 13.

Where we measure the Site against EN 301 549 under clause 3.2, each evaluation described in clause 4.2 will cover the web requirements of both standards, the requirements of EN 301 549 for support services, which concern Support, and its rule that a biological characteristic, such as your face, must not be the only means of identifying you, which concerns the Liveness Check.

The Site partially conforms with WCAG 2.2 Level AA. Partial conformance means that some parts of the Site do not yet meet every Level AA success criterion. Section 9 lists the parts we know of, and section 10 describes the parts that third parties control. Where a clause in section 5 or 9 concerns a WCAG 2.2 success criterion, it gives the number of that criterion in square brackets. A number in section 5 names the criterion that a feature is built to meet; it does not mean that the feature has passed an evaluation, which is what this section reports.

This status is our own assessment, made on the basis of the reviews and tests described in section 11. The Site has not yet been evaluated against every success criterion of WCAG 2.2, either by us or by an independent evaluator, and it has not yet been tested by players who use Assistive Technology.

We do not claim that the Site conforms in full with WCAG 2.2, with any other accessibility standard or with any accessibility law, and nothing on the Site is to be read as making that claim. We will revise this section after each evaluation.

After each evaluation against every success criterion, we will publish in this section the number of criteria met, not met and not applicable, who carried out the evaluation and which pages and Games it covered. Every such evaluation will include the Responsible play page, login, the Cashier and Support, and Support will send you the full report on request.

Each page declares English as its language and has a page title that names it. Pages are divided into landmarks for the site header, the site menu, the main content and the footer, with a navigation bar at the foot of the screen on phones, and their sections are marked with headings, so that a screen reader can move between them directly. Screen readers announce the site menu as a complementary region named "Site navigation" [1.3.1, 2.4.2, 3.1.1].

The site header, the site menu and the footer keep the same place and order on every page. A Support button is in the site header on larger screens and in the site menu, which opens from the Menu button on phones [3.2.3, 3.2.6].

The first item to receive keyboard focus on each page is a "Skip to content" link. It appears when it receives focus and takes focus past the header and the site menu to the main content [2.4.1].

Links, buttons, switches and form fields on the Site are standard browser controls, which you can reach with the Tab key and operate with Enter or Space. Some controls in the Originals work differently. The Mines, Keno and Tower boards are each a single stop in the Tab order: the arrow keys move between tiles or numbers, and Enter or Space chooses one. The Roulette table is also a single stop, on which the arrow keys move between spots, Enter places a chip, Delete removes the chips from a spot and Space places the Bet. The Dice target is a slider that the arrow keys move, and the Baccarat chips are a set of options, named "Chip value", that the arrow keys move through. Tooltips open when their control receives keyboard focus as well as when a pointer rests on it, and the Escape key closes them [1.4.13, 2.1.1].

A visible indicator shows which control has keyboard focus: a white outline around buttons, links and menus, and a colored border around form fields [2.4.7].

Dialogs, including bet details, the fairness dialog, the Game info dialog, the Hotkeys dialog and the Session reminder, open as modal dialogs. While a dialog is open, focus moves into it and stays within it, the page behind it cannot be reached, and the Escape key closes it. When it closes, focus returns to the control that opened it [2.1.2, 2.4.3].

Each control that shows only an icon has a text name that screen readers read, such as "Game settings", "Live stats", "Theater mode" and "Game info". The keys beside the bet amount show Min, ½, 2x and Max and are named "Minimum bet amount", "Half bet amount", "Double bet amount" and "Maximum bet amount", which clause 9.20 discusses. Game boards name each part and its state: a Mines tile is read with its number and, once revealed, as a gem or a mine; a Keno number is read as drawn or hit; a Plinko bucket is read with its multiplier; and playing cards are read by name. Images that carry information have a text alternative, game cover art is named after its Game, and decorative images are hidden from screen readers [1.1.1, 4.1.2].

Changes on a page are announced to screen readers without moving your focus. In the Originals, the result of a Round and any amount won are read out, for example "Dice result: 50.00." or "You won $20.20". Messages about a Bet appear in a status line that is read out once the screen reader has finished what it is reading, and errors are read out at once. Notifications stay on screen while a pointer or keyboard focus is on them, and each has a "Close notification" button. In a Support chat, a new message from our staff is read out in full, with the sender's name; when several arrive together, the number of new messages is read out instead [4.1.3].

Form fields have labels that screen readers read. Where an entry is not accepted, the field is marked as invalid, and the reason is given in text beside it and linked to it for screen readers. The fields for your email address, username, password and one-time codes identify their purpose to your browser, so that it or your password manager can fill them in. You can paste into every field, and every password field but one, which clause 9.21 names, lets you show the password as you type it. Login on the Site uses no CAPTCHA or puzzle, and you can log in with a passkey and use an authenticator app for two-step login [1.3.5, 3.3.1, 3.3.2, 3.3.8].

The Game Preferences let you change how the Games and the Site behave. You set them on the Preferences tab of the Settings page, under Game preferences, and most of them also in the Game settings menu of each Original. They are saved in the browser you use and apply in every tab of it:

• Sound turns game sounds on or off, and Volume sets their level from 0 to 100; the Game settings menu calls them Mute sound and Sound volume [1.4.2];
• Animations turns off the animation of Rounds, wins and the Site, except in Crash, as clause 9.6 explains; until you choose, it follows the reduce motion setting of your device, and it takes effect before a page is first displayed [2.2.2];
• Instant play skips the animation of a Round in the Games that allow it, so that the result appears at once;
• Max bet key shows or hides the Max key beside the bet amount, and Confirm Max, offered while that key is shown, asks you to confirm before Max puts your whole Balance on a Bet; the Game settings menu uses the same name for the first and calls the second Confirm Max bet. Confirm Max is on until you turn it off, and once you have confirmed, it does not ask again until the Site is next loaded;
• Hotkeys turns the keyboard shortcuts described in clause 5.11 on or off;
• Theater mode and Ambient mode, which you switch on the page of a Game as clause 5.12 describes, are kept in the same way; and
• Date format, which is on the Settings page only, sets how dates are shown.

Keyboard shortcuts for Games stay off until you turn on Hotkeys. When they are on, Space places a Bet or starts and stops an autobet, A halves the bet amount and S doubles it, and some Games add keys of their own, which each Game lists in its Hotkeys dialog. In Fun play, Space plays a Round with nothing staked, and A and S do nothing. A shortcut is ignored while you type in a field, while a dialog or menu is open, while Alt, Ctrl or the Command or Windows key is held down, while a key repeats because it is held down, and while the page is hidden, so that a key pressed for another purpose does not place a Bet. Shortcuts work only when you are logged in or playing in Fun play [2.1.4].

The page of a Studio game offers Theater mode and full screen, which give the Game more of the screen, and Ambient mode, a colored light around the Game on larger screens, which is on until you turn it off. The light does not pulse while Animations is off under clause 5.10. Theater mode and full screen are also among the tools of each Original.

You can zoom the Site with your browser or your device, and the Site does not prevent pinch zoom on phones. Its layout adapts to the width of the window, from phones to large screens [1.4.4, 1.4.10].

The Site uses light text on dark backgrounds. Against the page background, its white and gray text has a contrast ratio of at least 7.6 to 1, and its links and error messages at least 6.7 to 1. On the panels that hold most content, the same figures are at least 6.4 to 1 and 5.7 to 1. White text on the purple buttons has a ratio of about 4.9 to 1 behind the label. Each figure exceeds the 4.5 to 1 that WCAG 2.2 Level AA requires for text of normal size, but the purple buttons fall below it while a pointer rests on them, as clause 9.3 explains [1.4.3].

Apart from Crash, no Original limits the time you have to act: a Round waits for your next decision, and a Round left open waits for you to return. The Session reminder waits for your answer and does not close on its own. Clause 9.6 describes Crash, and clause 9.8 describes the time limits that protect your Account [2.2.1].

Account emails are sent as plain text, which email apps and screen readers can display, enlarge and read without loss, except for the time at which a link expires, as clause 9.22 explains.

The Site does not use an accessibility overlay or toolbar. You adapt it with the settings of your device and browser, with your Assistive Technology and with the Game Preferences.

A control that can be dragged can also be used without dragging: the Dice target moves to the point you select on its track and responds to the arrow keys, and a Baccarat chip is placed by selecting it and then a betting area [2.5.7]. The tools of each Original measure 44 by 44 pixels on a touch screen and 32 by 32 pixels with a mouse [2.5.8]. The Site can be used with a phone or tablet held either way up [1.3.4]. You can reach a page through the site menu, through the search on the lists of Games or through the links in the footer [2.4.5].

Before a Tip is sent, a screen shows its recipient and amount, states that a Tip cannot be reversed and asks for your password, an authenticator code or a passkey. Taking money out of the Vault and locking the Vault call for the same Step-up Check. Before a Withdrawal of Skins is requested, a screen shows up to three of the items you picked, with their names and prices, and the number of any others, and you confirm it with a Step-up Check [3.3.4].

No Original gives information by sound alone: each result, win and warning that a sound accompanies is also shown on the screen and, as clause 5.8 describes, read out by screen readers [1.1.1, 1.3.3]. Support works in writing, so you can use it without hearing. Any video we publish on the Site will carry captions [1.2.2].

We aim to write the labels, messages, instructions and Game rules on the Site in plain English and short sentences, to use each term in one sense throughout, and to make each error message say what went wrong and what you can do next [3.3.1, 3.3.3]. The Statement, the Terms and the Policies use legal language, and under clause 13.4 you may ask for a summary of any of them in simple language.

These clauses matter most for each kind of need:

• if you are blind or have low vision: 5.1, 5.3 to 5.9, 5.13, 5.14, 6.3, 6.6, 6.7, 8.2, 8.4, 8.6, 9.2 to 9.4, 9.7, 9.11, 9.16, 9.22, 9.23 and 10.2;
• if you are deaf or hard of hearing: 5.20 and 10.3;
• if you have limited movement, strength or dexterity, or use voice control: 5.4, 5.6, 5.10, 5.11, 5.15, 5.18, 5.19, 6.4, 9.6, 9.19, 9.20, 10.2 and 13.7;
• if you have a cognitive, learning, memory or attention condition: 5.2, 5.10, 5.15, 5.21, 6.1, 6.6, 7.1 to 7.3, 9.8, 9.14, 9.21 and 13.5; and
• if flashing or movement affects you: 5.10, 5.12, 8.5, 9.6, 9.12, 9.17 and 10.7.

The Originals are designed and built by us, and the Statement applies to them in full. Every Original can be played in Fun play, with nothing staked, by guests and by Account holders, so that you can learn a Game and confirm that you can use it with your Assistive Technology before you place a Bet.

Each Original states its return to player and the Maximum Payout in text, and its rules are set out in the Game and in the Game rules.

The details of each Bet, including its Seeds, are shown as text. The Verifier recalculates the result of a Bet from its Seeds. It gives numbers, multipliers and the winner of a Round as text, and shows the tiles of Mines and Tower as pictures with a text alternative, such as "Tile 1: mine". Clause 9.23 describes the results that screen readers may not read in full.

Where a Game offers autobet, it places a series of Bets on the settings you choose, which reduces the number of actions you need to take. Every Bet that autobet places is a real Bet, and every Safer Play Tool that limits Bets applies to it.

You can download your Bets and your transactions as CSV files from the Bets and Transactions pages, and Support will send you a statement of them in another format on request.

The page of each Original follows the same order: the name of the Game as the main heading of the page, with a Game info button beside it; the bet panel, which holds the bet amount, the keys that change it, the choices of that Game, the button that places the Bet and, in most Games, Manual and Auto tabs; the game board; and a row of tools, with Game settings, Theater mode, full screen, Live stats and a favorites button, followed by the Provably fair link. The switch between Fun play and Real play sits in the top bar or in the row of tools, depending on the width of the screen, and the details of the Game and other Originals come below. With a screen reader, move on from the main heading to reach the bet panel, which has no heading of its own; set the amount, make your choices and select the button that places the Bet. The result is read out without moving your focus, as clause 5.8 describes, and the details of a Bet open in a dialog. With a keyboard alone, the Tab key moves through the same parts in the same order, and Hotkeys, once turned on, shorten the steps you repeat most.

In the Cashier, each Skin is listed with its name and its value in dollars as text, the Skins you pick are gathered in a list that screen readers read, with its total, and a Deposit of Skins that is within a Trade hold shows the date on which it will land as text. To complete a Deposit or a Withdrawal, you accept a trade offer in Steam and may need to confirm it in the Steam mobile app; the Cashier tells you when to do so and links to the offer. Those steps take place on the pages and apps of Steam, and clause 10.5 applies to them.

The Loss limit, the Daily stake limit, the Deposit limit, the Time limit, the Play break, the Budget calculator, the Session reminder and the Self-assessment each have a section with its own heading on the Responsible play page, and Self-exclusion is a step within the Play break section. The Vault lock is set in the Vault. The fields of each tool are labeled. When you save a change, a confirmation appears in text beside the tool, and an error is read out at once; clause 9.2 explains that some screen readers may not read out the confirmation.

The Self-assessment asks nine questions, each a group of standard radio buttons labeled by its question. When you have answered them, your score and result are shown, and focus moves to them so that a screen reader reads them. Your answers are not saved or sent.

The Session reminder opens as a dialog with two buttons, Keep playing and Take a break. It stays open until you answer, and closing it with the Escape key or its Close button counts as Keep playing. It works only in the browser in which you set it.

If an Accessibility Barrier prevents you from setting or using a Safer Play Tool, tell Support at once and say so. We treat your request as urgent under clause 13.2, and Support will guide you through the tool by message, one step at a time. Our staff have no means of setting a Loss limit, a Daily stake limit, a Deposit limit, a Time limit or a Play break on your Account. If you cannot set a Play break yourself, Support will, at your request, either suspend your Account at once, and lift the suspension no earlier than the date you choose, under clause 4.7 of the Self-exclusion policy, or carry out a Permanent Closure under that Policy. While such a suspension lasts, you cannot log in, no Bet, Deposit or Tip is accepted, and any Withdrawal you ask for is released by our staff after review under clause 9.17 of the Terms.

No Adjustment loosens, shortens or removes a Safer Play Tool, and Support will not change a tool on that ground, as the Responsible gambling policy provides.

The Help Organizations linked from the Responsible play page are independent of us, and their own accessibility arrangements apply to their websites and services.

The Site is built for the current versions of Chrome, Edge, Firefox and Safari on computers, phones and tablets. Our scripted checks run on the engine that Chrome and Edge share, and we have not yet tested the Site in Firefox or Safari. Older browsers may not display or operate every part of the Site correctly.

The Site is built to work with Assistive Technology that reads the accessibility information browsers provide, including the screen readers NVDA and JAWS on Windows, VoiceOver on macOS and iOS and TalkBack on Android, screen magnifiers, and speech recognition and voice control software. We have not yet tested the Site with each of them on physical devices, as section 11 explains, so we do not yet state which combinations of Assistive Technology and browser work best.

The Site relies on HTML, CSS, JavaScript and WAI-ARIA, and JavaScript must be enabled for the Games, the Cashier and login to work. The Plinko board is drawn on a canvas. Studio games use their Studios' own technologies inside a frame.

To enlarge the Site, use the zoom of your browser: Ctrl and + zooms in (Command and + on a Mac), Ctrl and - zooms out, and Ctrl and 0 returns to the normal size. On a phone or tablet, spread two fingers apart on the screen.

Until you choose a setting for Animations, it follows the reduce motion setting of your device. Among the accessibility settings, that setting is called Animation effects on Windows, Reduce motion on macOS and iOS, and Remove animations on Android. Apple, Google and Microsoft publish help pages on their screen readers, magnifiers, voice control and contrast settings.

Until we have tested them, we name no pairing of screen reader and browser as the best one. Screen readers are commonly used with these browsers: NVDA with Chrome or Firefox, JAWS with Chrome or Edge, VoiceOver with Safari, and TalkBack with Chrome.

We know of the following limitations of the Site. We will state against each one whether a fix is planned, under way or not planned, with our reason for any we do not plan to fix, and clause 9.24 explains how we record a limitation once it is removed.

The names and announcements described in sections 5 to 7 have been checked in our code, and some of them in a scripted browser, but not with screen readers on physical phones and computers, so some Games may announce too much, too little or in an unhelpful order. When you save a change on the Responsible play page, some screen readers may not read out the confirmation, although its text stays beside the tool. Not every Original has yet been played from start to finish with a keyboard alone [4.1.2, 4.1.3].

The Site has a dark theme only, with no light or high-contrast theme. We have not tested it in the forced colors modes of operating systems, such as the contrast themes of Windows, in which some icons, borders and focus indicators may not show. While a pointer rests on a purple button, its white label has a contrast ratio of about 4.1 to 1, below the 4.5 to 1 that clause 5.14 refers to. We have not yet measured every other pairing of colors, including text placed over game art and on colored labels [1.4.3, 1.4.11].

Text sizes on the Site are set in pixels, so the text-size setting of some browsers does not enlarge them. Use your browser's zoom instead, which enlarges the whole page. We have not yet checked every page at 400 percent zoom, or at a width of 320 CSS pixels, at which some content may need scrolling in two directions [1.4.4, 1.4.10].

The Site hides the page scroll bar. You can still scroll with the keyboard, a mouse wheel, a touchpad or touch.

Crash is played in real time. Each round starts after a countdown, the multiplier rises until the round crashes, and a cash out by hand counts only if it reaches us before the crash. Because the timing is part of the Game, we cannot extend it. Before a round starts you can set Cash out at, from 1.01x to 1,000x, so that your Bet cashes out automatically at that multiplier, or you can play an Original that has no time limit. The multiplier and the graph of Crash keep moving while Animations is off, because they show the round as it happens [2.2.1, 2.2.2].

In the strips that show the recent results of some Originals, a win is shown by color alone. The bet details that open from each result state the outcome in text [1.4.1].

Some steps that protect your Account have time limits that we cannot remove: the two-step code must be entered within five minutes of your password, a passkey prompt must be completed within five minutes, a link in an account email works once and expires at the time the email states, and a session with the Identity Partner expires at a time of its own. The Site gives no warning before these limits run out. If a time limit runs out, start the step again; your Account does not change until the step is complete. Your Account allows one session at a time, as clause 6.8 of the Terms provides, so logging in on another device or browser ends the session here, and text you have typed but not sent may be lost. If you need longer to write a message to Support, write it elsewhere first and paste it in [2.2.1].

Where the Network Check finds Tor, a VPN, a proxy or a hosting network, it may refuse the connection, as clause 5.5 of the Terms explains, and clause 5.10 of the Terms rules out any exemption from it. Some Assistive Technology and some remote help services route your connection through a proxy or a hosting network, and the Network Check may then refuse it. If that happens, tell Support which service you use, so that we can look for another way to help you.

Where Withdrawals of Skins are offered, each is sent as a Steam trade offer, which you must accept in Steam before it expires, as clause 8.3 of the Skins trading policy explains. If you need more time, tell Support before you request the Withdrawal [2.2.1].

The Plinko board is drawn as a picture. Its buckets and each result are given in text, but the path of the ball is not described [1.1.1].

We have not yet checked every animation in the Originals against the limits that WCAG 2.2 sets for flashing. If flashing or movement affects you, turn Animations off, or turn on the reduce motion setting of your device, before you play. Those settings change the Originals and the rest of the Site, but not Studio games, as clause 10.7 explains. Loading indicators keep moving, so that you can tell that the Site is working [2.2.2, 2.3.1].

The Game Preferences are saved in the browser you use, so you need to set them again on each new browser or device.

The Site is in English only. Support answers in English, and in another language where a member of our staff can. We do not provide content in sign language or in easy-read form, but you may ask for a shorter summary in simple language as an Alternative Format.

Support works in writing only, and there is no telephone line; clause 12.7 explains how a person acting for you may ask us to call you.

Live stats, one of the tools of each Original, gives your profit, wins, amount wagered and losses as text. Its graph of profit over time is hidden from screen readers, which read the current profit, with its sign, as text instead; the value at any other point of the graph shows only while a pointer rests there. On larger screens the panel can be moved only by dragging its title bar with a pointer, and on phones it opens as a sheet; with a keyboard it stays where it opens, and the Escape key closes it while focus is inside it [1.1.1, 1.4.1, 2.5.7].

The Live wins strip on the home page adds wins as Bets are settled. It pauses while a mouse pointer rests on it or a finger touches it, but not while it has keyboard focus, and it has no control to pause or hide it. Screen readers do not announce new entries [2.2.2].

We have not yet checked the Site against the following success criteria. As we check each one, we will move it to section 5 or describe the result in this section:

• the order in which content is read, and instructions that depend on shape, size or position [1.3.2, 1.3.3];
• text shown as an image, and the contrast of icons, borders and the parts of controls such as the Dice slider [1.4.5, 1.4.11];
• text spacing that you change with your own settings [1.4.12];
• the order of keyboard focus outside dialogs [2.4.3];
• the purpose of each link, and the wording of headings and labels [2.4.4, 2.4.6];
• controls hidden by fixed parts of the screen when they receive focus; on phones in particular, the navigation bar fixed to the foot of the screen may cover part of a focused control [2.4.11];
• gestures, canceling a pointer action, and actions started by moving the device [2.5.1, 2.5.2, 2.5.4];
• visible labels that should form part of a control's name, beyond the keys in clause 9.20 [2.5.3];
• the size of controls other than the tools of the Originals [2.5.8];
• passages in another language, and changes that happen when a control receives focus or a value is entered [3.1.2, 3.2.1, 3.2.2]; and
• controls with the same purpose carrying the same name throughout, and not having to enter the same information twice [3.2.4, 3.3.7].

A Bet is placed as soon as you select the button that places it, or press Space with Hotkeys on, and from then on it is final, except that a Crash Bet may be canceled until its round starts, as clause 11.6 of the Terms provides. Apart from Confirm Max, no step asks you to confirm a Bet. If you may select a control by accident, keep Hotkeys off and Confirm Max on, and learn each Game in Fun play first [3.3.4].

The keys beside the bet amount show ½ and 2x, but screen readers and voice control software know them as "Half bet amount" and "Double bet amount", so a spoken command that uses the visible text, such as "click 2x", may not reach them; use the full names instead [2.5.3].

The password field in which you confirm a change to your Loss limit has no button to show the password as you type it, unlike the other password fields on the Site.

An account email gives the time at which its link expires as a machine-readable timestamp in Coordinated Universal Time, which is hard to read and which some screen readers spell out character by character. A password reset link lasts 30 minutes.

In the Verifier, cards, Keno numbers and the results of Wheel carry their names in a form that some screen readers do not read, so for those results you may hear only the visible rank or number, or nothing. The numbers, multipliers and winner shown beside them are text [1.1.1, 4.1.2].

When we remove a limitation, we move it to a list at the end of this section, with the date of the change, and keep it there for at least 12 months. Support will send you the whole list on request.

Studio games are supplied through the Game Aggregator and load in a frame on the Site from servers that the Game Aggregator or the Studio runs. Before some Studio games load, a security check run for the Game Aggregator may appear. The controls, keyboard and screen reader support, captions, sound, animation, time limits and colors of a Studio game are set by its Studio, and we cannot change them. We have not assessed the accessibility of Studio games.

Each frame that holds a Studio game carries the name of the Game, so that a screen reader announces which Game it contains. Where a Studio slot offers Fun play, you can use it to find out whether you can play that Game before you place a Bet. A Studio game may play sound as soon as it loads; use the Game's own sound control or the volume of your device. Some Studio games may keep keyboard focus inside their frame. If Tab, or Shift and Tab, does not take focus out of the frame, press F6, or Ctrl and L (Command and L on a Mac), to move focus to the address bar of your browser, then press Tab until focus reaches the page, where the first item is the "Skip to content" link. After the frame come the name of the Game, a link to its Studio, and the controls for favorites, Ambient mode, Theater mode, full screen, reloading the Game and switching between Fun play and Real play. On a phone, the Game opens in a layer of its own, with buttons to close it and to reload it.

Live casino games and game shows stream video of a dealer or a presenter. We do not provide captions, transcripts or audio description of these streams. Each live game accepts Bets only within the betting time that its Studio sets for each round, and we cannot extend it.

We will ask the Game Aggregator and the Studios for information about the accessibility of their games, and we will give you what we receive on request.

Linking a Steam account, accepting a trade offer and confirming it in the Steam mobile app take place in Steam; the Liveness Check and the other checks that the Identity Partner runs under the Identity verification policy take place on the Identity Partner's pages; and the Peeks Discord server runs on Discord. The accessibility arrangements of those third parties apply to their pages and services. The Skins pages of the Cashier are ours, and the Statement covers them in full. If a third party's page or service prevents you from completing a step that the Service requires, tell Support, and we will look for another way to complete it that meets our obligations under Applicable Law.

Our responsibility for Third-Party Content is governed by the Terms.

Neither the Game Preferences nor the reduce motion setting of your device reach inside the frame of a Studio game. Many Studio games use flashing light, rapid changes of color and sudden loud sound, above all on a win, and live games and game shows are lit like television studios. We have not checked any Studio game against the limits on flashing in WCAG 2.2. If flashing light may cause you a seizure, do not play Studio games, and whatever the Game, stop at once if you feel unwell.

If you report an Accessibility Barrier in Third-Party Content, we pass the report to the third party, through the Game Aggregator in the case of a Studio game, leaving out your name and Account details unless you agree, and we tell you any answer we receive. If a Studio game does not work with your Assistive Technology, Support will suggest the Originals that come closest to it.

When we choose or renew a supplier that provides part of the Service, such as a Studio, the Game Aggregator, the Identity Partner or AssetPay, we ask about the accessibility of its service and weigh the answer in our decision.

We do not claim that meeting the standard in section 3 for any part of the Site, Studio games included, would place a disproportionate burden on us. We offer Studio games as their Studios make them because we cannot change them, and clause 10.8 applies to every barrier in them. You may ask us for any assessment we have made of the accessibility of a Studio game.

We keep automated tests of the Animations setting and of the reduce motion setting of your device, of the keyboard shortcuts in the Games and in dialogs, of tooltips that open on keyboard focus, and of text that only screen readers read, and we run them before we release a change.

On 5 October 2026 we reviewed the main player journeys on an earlier version of the Site for interaction and accessibility. A scripted browser on a phone-sized screen, with reduced motion requested, found that the skip link came first in the keyboard order, that the game tools of that version measured at least 44 by 44 pixels, and that the fairness dialog kept focus within it, closed with the Escape key and returned focus to the control that opened it. The review covered the home page and the list of Originals at a desktop width and at widths of 390 and 360 pixels, the keyboard order of the closed menu, the fairness dialog, and Rounds of Mines, Hilo, Blackjack and Crash. It did not cover Coinflip and Moles, which were added later, the Responsible play page, the Cashier, the Support page, the pages of Studio games or Ambient mode, and the game view of the Originals has changed since.

We have not yet done the following, and section 4 will state each of them once it has been done:

• tested the Site with screen readers on physical phones and computers;
• tested the Site in Firefox and Safari;
• evaluated the Site against every success criterion of WCAG 2.2;
• asked players who use Assistive Technology to test it; and
• had the Site evaluated by an independent evaluator.

We record every Accessibility Request we receive and take it into account when we plan changes to the Site.

Staff who answer Support are trained to recognize an Accessibility Request and to deal with it under sections 12 and 13.

You may make an Accessibility Request through any of these channels:

• a chat from the Support page, or from a Support button, while you are logged in;
• a chat as a guest from the Support page, if you cannot log in; or
• an email to support@peeks.gg, with "Accessibility" at the start of the subject line.

It helps us to know the page or Game and its web address, what you were trying to do, what happened, the Assistive Technology, browser and device you use, with their versions if you know them, and how you would like us to reply. A screenshot or a recording helps where you can make one; the chat takes text only, so send it by email to the address in clause 12.1, as clause 5.5 of the Complaints policy explains. None of this is required, and we will ask for anything else we need.

You do not need to tell us about a disability or a health condition to make an Accessibility Request, and we will not ask you to prove one.

Someone you trust, such as a relative, a carer or an advocate, may make an Accessibility Request for you. Before we discuss your Account with that person, we need your authority in writing, naming that person and sent through a Support chat while you are logged in or by email from the address on your Account, the two channels through which clause 6.18 of the Terms lets us discuss your Account.

Never include your password, a two-step code, a recovery code or a Steam Guard code in an Accessibility Request. Support will never ask you for them.

Support answers messages. A message that arrives while no member of staff is available waits for the next one, and the times in section 13 run from when we receive it.

If you cannot use a written channel, a person acting for you under clause 12.4 may use any channel in clause 12.1 to ask us to call you. We call at a time you choose and accept calls made through a relay service.

We acknowledge each Accessibility Request within 2 Business Days, through the channel you used or the one you ask us to use.

Where an Accessibility Barrier prevents you from using a Safer Play Tool, logging in, securing your Account, making a Withdrawal, closing your Account or making a Complaint, we treat your request as urgent and reply in substance within 1 Business Day. We act on a request to suspend your Account, or otherwise to stop you gambling, as soon as a member of our staff reads it, on any day of the week.

Within 10 Business Days of receiving any other Accessibility Request, we tell you what we found, what we will do and when. Where a fix will take longer, we tell you of any other way to do what you need in the meantime, and we update you at least every 30 days until the fix is made or until we tell you, with our reasons, that it cannot be made.

On request, we provide information from the Site, including the Statement, the Terms, the Policies, the rules of an Original and the records of your Account, in an Alternative Format, free of charge and within 10 Business Days. We agree the format with you first.

We will consider any reasonable Adjustment you ask for, such as communicating with you through a channel or in a form that suits you, allowing you more time to reply to us or to send information or documents, or guiding you through a task step by step. We confirm each Adjustment to you in writing and record it on your Account, so that you do not need to ask again. Clause 3.6 of the Complaints policy applies to Complaints.

We cannot make an Adjustment that would breach Applicable Law or our duties to verify identity and to prevent money laundering, loosen a Safer Play Tool, permit a Masking Tool or an exception to the Network Check, change the rules, the odds or the result of a Game, or let anyone other than you operate your Account beyond what clause 13.7 allows. Where we refuse an Adjustment, we tell you why in writing and what we can offer instead.

Clause 6.10 of the Terms keeps your Account personal to you, but it lets a person help you use the Site because of a disability, at your direction and in your presence, in the way you have agreed with Support. Tell Support before anyone helps you in that way, so that we can agree with you how the help is given. The Account and every Bet placed with that help remain yours.

If our answer to an Accessibility Request, or the time we take to give it, leaves you dissatisfied, you may make a Formal Complaint under the Complaints policy and, if you disagree with the Written Answer, ask for a Review by a Senior Reviewer under that Policy.

Where an Accessibility Barrier stopped a Safer Play Tool from working for you as the Responsible gambling policy describes, we handle your Complaint as a Safer Play Complaint under section 11 of the Complaints policy, within its shorter periods.

The Statement does not affect your right to complain to a public authority in Costa Rica or in your own country, or to bring a claim under the Terms.

We intend the Site to meet the accessibility duties that Applicable Law places on the Operator. So far as they apply to a private online service, these may include Costa Rica's Law 7600 on Equal Opportunities for Persons with Disabilities and its Regulation, and Law 8661, by which Costa Rica approved the United Nations Convention on the Rights of Persons with Disabilities.

Where we provide the Service to consumers in the European Union, Directive (EU) 2019/882 on the accessibility requirements for products and services (the European Accessibility Act), and the national laws that implement it, may apply.

Your own country's law may give you further rights. The commitments in the Statement apply to you whether or not such a law applies.

If the European Accessibility Act applies to the Service, the Terms will link to the Statement as the information on accessibility that the Act requires, Support will give you the Statement, or any part of it, in spoken form on request, and you may complain to the authority responsible for the accessibility of services in the member state where you live.

We process the personal data in an Accessibility Request under the Privacy policy, to answer the request, to make and record any Adjustment, and to improve the Site.

We do not ask about your health. If you choose to tell us about a disability or a health condition, we treat that information as Sensitive Data under the Privacy policy: we use it only to deal with your request and any Adjustment, with your consent or as Law 8968 otherwise allows, and only the staff who need it can see it.

When we use Accessibility Requests to improve the Site, we remove your name and every other detail that identifies you.

We review the Statement at least once every 12 months, after each accessibility evaluation, and whenever a change to the Site affects what the Statement says.

We keep each earlier version of the Statement with its date, and Support will send you the version that applied on a date you name.

We change the Statement by publishing a new version with a new date, from which that version applies. A change does not end or reduce an Adjustment already agreed with you. If we need to change an Adjustment, we write to you first, give our reasons, and clause 13.6 applies to anything we then refuse.

For any question about the Statement or about the accessibility of the Site, contact Support through a channel in clause 12.1. The Operator's details are on the Company and license page.