Responsible gambling policy

This Responsible gambling policy (the "Policy") sets out the measures we take to reduce the risk of Gambling Harm, the Safer Play Tools available on every Account, the rules that govern each of those tools, and the help available to players and to the people close to them.

This Policy forms part of the Terms of service (the "Terms"). A capitalized word that this Policy uses without defining it takes the meaning the Terms give it. Such words include Operator, we, us, our, you, your, Peeks, Access Code Account, Account, Applicable Law, Balance, Bet, Business Day, Cashier, Daily stake limit, Deposit, Deposit limit, Fun play, Game, Levels, Loss limit, Maximum Payout, Network Check, Originals, Play break, Provably fair, Recorded Debt, Round, Seeds, Self-exclusion, Service, Session reminder, Site, Skins, Steam, Studio games, Support, Time limit, Tip, Trade hold, Trade URL, Vault, Verification Level, Verifier, Wagering Requirement, Winnings and Withdrawal. Linked Steam Account, Quote and Trade Offer take the meanings given in the Skins trading policy, and Safer Play Complaint the meaning given in the Complaints policy.

In this Policy:

• "Budget calculator" means the tool described in section 18.
• "Gambling Harm" means damage to a person's health, finances, relationships, work, study or wellbeing that arises from gambling, whether it is suffered by the person who gambles or by someone close to them.
• "Help Organization" means an organization independent of us that offers information, support or treatment for Gambling Harm, including each organization listed in section 24.
• "Minor" means a person who is younger than 18, or younger than the minimum age for gambling set by the law of the place where that person lives or is present, where that age is higher.
• "Open Round" has the meaning given in the Terms: a Round whose Bet has been accepted and which has not yet been settled, including a multi-step Original that is still in progress and a Bet on a Crash round that has not yet ended.
• "Responsible play page" means the page of the Site at /responsible-play.
• "Safer Play Tools" means the Loss limit, the Daily stake limit, the Deposit limit, the Time limit, the Session reminder, the Vault lock, the Play break, Self-exclusion, the Budget calculator and the Self-assessment.
• "Self-assessment" means the questionnaire described in section 19.
• "UTC" means Coordinated Universal Time, and a "UTC Day" runs from 00:00 to 24:00 UTC.
• "Vault lock" means the lock described in section 11.

This Policy applies to every person who visits the Site or holds an Account, including an Access Code Account. It is to be read with the Self-exclusion policy, the Privacy policy, the Identity verification policy, the Payments policy, the Skins trading policy, the Complaints policy, the Security policy and the Accessibility statement. If this Policy and the Terms conflict, the Terms prevail.

The Service is offered under the Peeks name by 3-102-136856 Limitada, trading as Peeks Entertainment Limitada, a company organized under Costa Rican law with corporate identity number (cédula jurídica) 3-102-136856, whose registered address is Provincia 06 Puntarenas, Canton 11 Garabito, Jaco, Costado Este De La Municipalidad Garabito, Bufete Sanchez Chavarria, 61101, Costa Rica (the Operator). The Operator holds a Costa Rican data processing license.

This Policy is the statement of our own safer gambling measures. It is not issued under, or approved by, any gaming regulator.

We are committed to responsible gambling and to reducing the risk of Gambling Harm among the people who use the Service. Gambling on Peeks is offered to adults as a form of paid entertainment, and every Bet carries the risk of losing the money staked.

In keeping with that commitment, we:

• make the Safer Play Tools available on every Account, free of charge, to be set at any time without contacting Support;
• apply every limit and break on our own servers, on every device and in every Game, including Studio games, checking each one when a Bet is placed or, for the Deposit limit, when a Deposit is asked for and again when it completes;
• let you make a limit stricter at once, while loosening a Loss limit takes 24 hours and a fresh confirmation, raising or removing a Deposit limit or a Time limit takes effect only 24 hours after you ask, and the Daily stake limit, the Play break and Self-exclusion cannot be loosened at all;
• apply every protection in this Policy to every Account on the same terms, whatever its stakes, its Level or how long it has been open, so that no player is exempt from any of them;
• assess the risk of Gambling Harm before we add or change a Game, a feature, a reward or a promotion, and leave out any feature that we judge would make harm more likely;
• keep the Safer Play Tools usable with assistive technology, and guide by message any player who cannot use the Responsible play page, as clause 7.4 of the Accessibility statement describes;
• show the return to player of each Original and let you verify the result of every Original;
• send no marketing messages and offer no promotions at present;
• refuse Accounts to Minors and close any Account found to belong to one;
• reserve the right to contact you, suspend your Account or close it when your play shows signs of Gambling Harm; and
• direct players, and the people close to them, to free and confidential help.

We review this Policy and the Safer Play Tools at least once a year, and sooner when the Service changes, when the law that applies to us changes, or when complaints or feedback show a need. Each review considers how often each Safer Play Tool is used, the steps we took under section 26 and what followed them, and the Safer Play Complaints made under the Complaints policy.

The laws of Costa Rica govern this Policy. Nothing in it takes away a right you have under the law that applies to you.

Gambling means risking money on an outcome that you cannot control or predict. Every Bet on Peeks is placed with real money from your Balance, and every stake and payout is stated in US dollars. A Bet is final once placed, and the stake of a losing Bet is not returned.

Every Game on Peeks has a house edge: across a large number of Bets, the Games pay out less than is staked. The longer and the more heavily a person plays, the closer their overall result tends to come to that edge. A win in the short term does not change this.

Gambling Harm can build slowly and does not depend on the size of the sums involved. It can affect:

• money, through debt, missed payments, borrowing and the sale of possessions;
• health, through stress, anxiety, low mood, poor sleep and, in serious cases, thoughts of self-harm;
• relationships, through secrecy, conflict and loss of trust;
• work and study, through lost time and poor concentration; and
• a person's standing under the law, where they commit fraud, theft or another offense to fund gambling or to pay debts that gambling has caused.

The risk of harm is greater for people who gamble to cope with stress, loneliness or low mood, who gamble while drinking or using drugs, who are under financial pressure, or who have had problems with gambling or another addictive behavior before. Young adults are also at greater risk. Anyone can be affected. Gambling Harm can in turn make problems with alcohol, drugs or other addictive behavior more likely.

Skins have real money value. When you make a Deposit of Skins, your Balance increases by no more than the Quote shown before you accept the Trade Offer, as clause 7.6 of the Skins trading policy explains, and the Skins you deposit should be treated as money you have spent. The prices of items change over time and may differ from what you paid for them.

If gambling has left you in debt, a free debt advice service can help you deal with the people you owe and plan what you repay, and section 24 lists where to find one. Do not gamble in order to repay a debt, and do not borrow to cover gambling losses.

We keep none of the Skins you deposit. A Withdrawal sends you items chosen from those available when you withdraw, at their price at that time, which may not be the items you deposited and may cost more to get back, as clause 7.7 and section 8 of the Skins trading policy explain. A rise in the price of items you still hold in Steam is not spare money to gamble with.

We offer seventeen Originals: Baccarat, Blackjack, Chicken Cross, Coinflip, Crash, Dice, Hilo, Keno, Limbo, Mines, Moles, Plinko, Rock Paper Scissors, Roulette, Tower, War and Wheel. We also offer Studio games, which are described in clause 4.7 and section 28.

Each result in an Original other than Crash is derived from three values, the server seed, the nonce and your client seed, which are combined using HMAC-SHA256, or HMAC-SHA512 in Baccarat, Blackjack, Keno, Mines and War. Before you bet, we show you a hash of the server seed. Once that seed is revealed, you can check that any result followed from those values by using the Verifier described on the Provably fair page. Crash uses one seed for each shared round, combined using HMAC-SHA256 with a fixed public value in place of a client seed, and that seed is revealed when the round ends.

The return to player, or RTP, of each Original is worked out from the rules of that Game and shown with the Game. The house edge is the difference between 100% and the RTP. For example, a Game with an RTP of 99% pays back, on average over a very large number of Bets, $99 for every $100 staked. Results in any one session can be far above or far below that average.

Each result is independent of every result before it. A run of losses does not make a win more likely, and a run of wins does not make a loss more likely. No size of stake, time of day, choice of seed or pattern of Bets changes the probability of any outcome. Changing your client seed changes which results appear, but not how likely they are.

In some Originals, such as Blackjack, your decisions affect the return. Good decisions can reduce the house edge, but no decision removes it, and no system for sizing or ordering Bets overcomes it over time.

No Bet on an Original can pay more than the Maximum Payout of $1,000,000, stake included, under clause 11.8 of the Terms. A Bet that could pay more is refused before it is accepted, with a message giving the largest Bet allowed for that selection; a Round played in steps ends before a step that could pay more and pays the amount reached in full; and a Bet on Crash cashes out by itself before its win would pass the Maximum Payout. Section 4 of the Game rules sets out how each Game applies it. Each Studio game has the maximum win set by its Studio. A single win of more than $1,000,000 in a Studio game is not added to the Balance but held for review, and after the review $1,000,000, the amount of the Maximum Payout, is added to the Balance in its place, unless the review finds a malfunction or Prohibited Conduct, in which case clauses 11.14, 11.15 and 14.5 of the Terms apply.

Studio games are supplied by third-party studios, which produce their results with their own random number generators and set the rules, paytable and RTP of each Game. Those details are shown inside each Studio game. We cannot verify the results of Studio games and do not describe them as provably fair.

Fun play lets you try an Original or a Studio game without staking money. Fun play carries no prize, and how a Game goes in Fun play says nothing about how a real-money Bet will turn out.

The following beliefs are common and mistaken:

• that a win is due after a series of losses;
• that raising your stake after a loss improves your chance of winning it back, when it only increases the amount at risk;
• that a near miss is close to a win, when it is a loss like any other and says nothing about the next Round;
• that playing more often or for longer improves the odds;
• that results in Fun play, streaks in public feeds or other players' wins predict your own results;
• that gambling is a way to earn an income or to pay off debts;
• that limits are only for people who already have a problem with gambling, when they help anyone keep to a plan made before play;
• that a Bet can lift a low mood, when a loss can make it worse; and
• that Winnings are spare money to stake again, when they are your money like any other.

Each Original accepts Bets from a smallest to a largest amount, and a Bet outside that range is refused with a message giving the limit, "Min bet is" or "Max bet is" followed by the amount. Each Studio game sets its own range of stakes. No Safer Play Tool lets you set your own cap on the stake of a single Bet; the Daily stake limit in section 7 caps the total you can stake in a UTC Day.

The Safer Play Tools are:

• the Loss limit (section 6), which caps your net losses over 1, 3, 7 or 14 days;
• the Daily stake limit (section 7), which caps the total you can stake in a UTC Day;
• the Deposit limit (section 8), which caps what you can deposit in a UTC Day, week or month;
• the Time limit (section 9), which caps how long you can play in a UTC Day, week or month;
• the Session reminder (section 10), which tells you how long you have been playing;
• the Vault lock (section 11), which keeps money in your Vault out of play for a set time;
• the Play break (section 12), which stops all Bets for a set time;
• Self-exclusion (section 13), which extends a Play break to 6 months, 1 year, 5 years or permanently;
• the Budget calculator (section 18), which turns a monthly budget into weekly and daily amounts for a Loss limit; and
• the Self-assessment (section 19), which helps you judge whether your gambling is causing harm.

The Loss limit, the Daily stake limit, the Deposit limit, the Time limit, the Play break and Self-exclusion are set on the Responsible play page and require you to be logged in. The Vault lock is set on the Lock tab of the Vault. The Session reminder, the Budget calculator and the Self-assessment are open to anyone on the Responsible play page, including visitors who are not logged in.

The Loss limit, the Daily stake limit, the Deposit limit, the Time limit, the Play break and Self-exclusion are stored on your Account and enforced by our servers, and they apply on every device and in every browser you use. The Loss limit, the Daily stake limit, the Time limit, the Play break and Self-exclusion apply to every real-money Bet, whether on an Original or on a Studio game, and the Deposit limit applies to every Deposit, whatever the method. The Vault lock is also stored on your Account and applies on every device. The Session reminder is stored only in the browser in which you set it (clause 10.2).

Each limit applies on its own. A Bet is accepted only if it satisfies every limit and break in force on your Account at that moment, so the strictest of them decides whether the Bet can be placed, and the same is true of each Deposit limit for a Deposit. Setting one Safer Play Tool does not change or remove another.

Every limit and break that applies to Bets is checked in the same step in which a Bet is accepted, and if a check cannot be completed, the Bet is not accepted. A Deposit limit is checked when you ask to make a Deposit and again when the Deposit completes, as section 8 describes.

A change that gives you more protection takes effect at once. A change that gives you less protection is delayed or is not possible:

• raising or removing a Loss limit takes effect only when you confirm it, at least 24 hours after you ask (clause 6.9);
• raising or removing a Deposit limit or a Time limit takes effect by itself 24 hours after you ask, and you may cancel the change before then (clauses 8.6 and 9.5);
• a Daily stake limit can be lowered but never raised or removed (clause 7.3);
• a Vault lock can be extended but not shortened (clause 11.3); and
• a Play break or Self-exclusion can be extended but never shortened or canceled (sections 12 and 13).

Support will not remove, raise, shorten or cancel any Safer Play Tool at your request, and no member of our staff will do so on your behalf.

Every change you make to a limit or break is recorded against your Account. The Responsible play page shows the history of your Loss limit changes.

You can reach the Responsible play page from the main menu, from the footer of every page, and from the "View limits" link in the message a Game shows when a Play break, Self-exclusion, the Loss limit, the Daily stake limit or the Time limit refuses a Bet.

The periods of the Safer Play Tools are counted in UTC, whatever your own time zone. For a player whose local time is 5 hours behind UTC, a reset at 00:00 UTC takes place at 19:00 local time on the previous day. The Responsible play page shows end and reset times in the time zone of your browser, while refusal messages in the Games give reset times in UTC.

If we accept a Bet that a limit or break in force on your Account should have refused, the Bet is void: we return its stake to your Balance and remove any Winnings it produced. If a Deposit that a Play break, Self-exclusion or Deposit limit should have stopped is added to your Balance, we take its amount out of your Balance and hold it apart, as clause 14.4 describes for a Deposit that completes during a break, and a Tip sent or received during a Play break or Self-exclusion is reversed where that is still possible. If you find that you can place a Bet that a limit or break should stop, stop playing and tell Support at once. Section 11 of the Complaints policy sets out how we investigate and correct such a failure.

We do not offer a tool that stops real-money play on one kind of Game, such as Studio games or live casino tables, while the other Games stay open. To stop all real-money play, start a Play break.

A Loss limit caps the net amount you can lose over a period of 1, 3, 7 or 14 days. You may save a Loss limit for any or all of those four periods, and each one applies on its own.

Your net loss in a period is the total you staked on Bets that finished in that period, minus the total those Bets paid out. Wins therefore offset losses within the same period. Losses from your Balance and losses from any bonus balance are counted separately, and a net win in one does not reduce the loss counted in the other. A bonus balance exists only while promotions run, and none runs at present.

An Open Round counts toward every Loss limit at the most it could lose, until it finishes. That amount includes every further stake the Round could still add: a split, a double on each hand and insurance in Blackjack, and going to war in War.

A new Bet is accepted only if your net loss in the current period, plus the most your Open Rounds could lose, plus the most the new Bet could lose, is no more than the Loss limit for that period. A Bet that does not pass this test is refused. Where a smaller Bet would pass, the message gives the largest Bet you can place, for example "Max bet with your loss limit is $30.00."; otherwise it says that the Loss limit has been reached and when it resets. A Loss limit does not stop you from playing an Open Round to its end.

Refunds, claims, bonus conversions and movements of money into or out of the Vault do not count toward a Loss limit.

Bets on Studio games count toward your Loss limits, and a Studio game will refuse any stake that would take you over a Loss limit. Clause 28.4 describes the message you then see.

Each period runs in fixed windows measured in UTC. The 1-day window starts at 00:00 UTC each day and the 7-day window at 00:00 UTC each Monday; the 3-day and 14-day windows run back to back from a fixed Monday at 00:00 UTC. For each saved limit, the Responsible play page shows your losses in the current window, the amount held in Open Rounds, the amount left and the time at which the window resets. When a window resets, finished Bets from the earlier window stop counting, but Open Rounds keep counting until they finish.

Setting a first Loss limit for a period, or lowering an existing one, takes effect immediately.

Asking to raise or remove a Loss limit creates a pending change, and the current limit stays in force until that change is confirmed. You may confirm the change only after 24 hours have passed since you asked, and only by entering your current password or, if your Account uses two-step login or a passkey, by completing that check. A new request for the same limit replaces the pending one and starts the 24 hours again. You may cancel a pending change at any time before you confirm it.

A Loss limit restricts what you can lose, not what you can deposit or withdraw. It does not stop Deposits, Withdrawals, Tips or movements to and from the Vault. To cap what you deposit, set a Deposit limit under section 8.

By way of example, with a 7-day Loss limit of $200, net losses of $150 so far in the current window and a Mines Round open with a $20 stake, the largest new Bet that can be accepted, in a Game where a Bet can lose no more than its stake, is $30. A Blackjack Round with a $10 main Bet and no side bet counts as $45 until it finishes: the $10 Bet, $10 for a split, $20 for a double on each of the two hands and $5 for insurance.

A Daily stake limit caps the total amount you can stake in a UTC Day. Every Bet counts toward it, whether it wins or loses, on Originals and Studio games alike. A further stake added during a Round, such as a double or a split, is checked and counted in the same way as a new Bet.

A Bet that would take the total staked that day above the limit is refused. The message gives the amount you have left that day, for example "Over your daily stake limit. $20.00 left today.", or, once nothing is left, "Daily stake limit reached. Resets 00:00 UTC." The total starts again from zero at 00:00 UTC.

You may set a Daily stake limit at any time and lower it whenever you choose. Once it is saved, it cannot be raised or removed by you or by Support. Choose the amount with care.

Unlike the Loss limit, the Daily stake limit is not reduced by Winnings. A player who stakes $100 and wins $150 has still used $100 of that day's limit.

A Deposit limit caps the total you can deposit in a UTC Day, in a week or in a month. You may save a Deposit limit for any or all of those three periods on the Responsible play page, as an amount in dollars to the cent, and each one applies on its own. This section sets out the rules of the Deposit limit referred to in clause 9.19 of the Terms.

Each period runs in fixed windows measured in UTC: a day from 00:00 UTC, a week from 00:00 UTC each Monday and a month from 00:00 UTC on the first day of the month. For each saved limit, the Responsible play page shows the limit, the amount you have deposited in the current window and the time left until the window resets.

Every Deposit counts toward each Deposit limit, whatever the method, at the amount added to your Balance and in the window in which it is added. A Deposit that is reversed after it was added still counts in that window. Tips you receive, Winnings, amounts returned from a Withdrawal and movements from your Vault do not count, and neither does a Deposit while it is held apart from your Balance under clause 8.5.

When you ask to make a Deposit, we check it against each Deposit limit in force. A Deposit that would take the total deposited in the current window above a limit is refused with the message "This deposit would go over your deposit limit.", and once a limit has been reached, a request to deposit is refused with the message "You've reached your deposit limit." until its window resets.

A Deposit still under way, such as a Skins Deposit waiting for its Trade hold to end, counts only once it is added to your Balance, so we check each Deposit again when it completes. A Deposit that would then take the total above a Deposit limit, for example because other Deposits completed first or because you lowered the limit in the meantime, is not added to your Balance. It is held apart from your Balance, stays recorded against your Account, and our staff are alerted and deal with it.

Setting a first Deposit limit for a period, or lowering one, takes effect at once. Asking to raise or remove a Deposit limit creates a pending change: the current limit stays in force for 24 hours, and the change then takes effect by itself, with no further step from you. The Responsible play page shows the pending change and when it will take effect, and you may cancel it at any time before then. A new request to raise or remove the same limit replaces the pending change and starts the 24 hours again, and lowering the limit while a change is pending cancels that change.

Our staff may also cap the total an Account can deposit over a period of days. While such a cap applies, a request to deposit more than it allows is refused with the message "You can't deposit more right now. Contact support.", and a Deposit that completes over it is held apart from your Balance in the way clause 8.5 describes. A cap set by our staff is not a Safer Play Tool, and you cannot change it yourself.

A Deposit limit caps the money you add to your Balance. It does not limit your Bets, your Withdrawals, Tips or movements to and from the Vault, and it does not stop you from staking money already in your Balance. To control how much you can lose or stake, use a Loss limit or a Daily stake limit as well.

A Time limit caps how long you can play in a UTC Day, in a week or in a month. You may save a Time limit for any or all of those three periods on the Responsible play page, and each one applies on its own. The page offers lengths of 30 minutes or 1, 2, 3, 4, 6, 8 or 12 hours for a day, 2, 5, 10, 15, 20, 30, 40 or 60 hours for a week, and 5, 10, 20, 40, 60, 80, 120 or 160 hours for a month.

Your playing time is measured from your Bets on Originals, Crash and Studio games. The time from one Bet to the next counts as play when less than 30 minutes pass between them, and a gap of 30 minutes or more without a Bet ends the session and does not count. Fun play does not count. When you save a first Time limit for a period, the time you have already played in the current window counts toward it.

Once the time you have played in the current window reaches a Time limit, every new Bet on an Original, on Crash or on a Studio game is refused with the message "You've reached your time limit." until the window resets, and a Studio game cannot be opened for real-money play. A Time limit does not stop you from finishing an Open Round. Inside a Studio game that is already open, clause 28.4 applies.

Each period runs in the same fixed UTC windows as the Deposit limit (clause 8.2). For each saved limit, the Responsible play page shows the limit, the time you have played in the current window and the time left until the window resets.

Setting a first Time limit for a period, or lowering one, takes effect at once. Raising or removing a Time limit follows clause 8.6: the change takes effect by itself 24 hours after you ask, and you may cancel it before then.

A Time limit stops new Bets only. It does not stop you from logging in, from using Fun play or the rest of the Site, or from making Deposits and Withdrawals. To stop all real-money play for a set time, start a Play break.

A Session reminder tells you how long you have been playing. You may set it to appear every 30 minutes, every hour or every 2 hours, or switch it off. It stays off until you set it.

The Session reminder is saved only in the browser on the device where you set it. It does not follow your Account to any other browser or device, and it is lost if you clear that browser's data or use a private window that does not keep it. Set it in each browser you use.

The session clock starts when you set the reminder and runs while Peeks is open in that browser. If Peeks has been closed, or out of view, for more than 30 minutes, your next visit starts a new session and the clock starts again from zero.

When a reminder falls due, a message shows how long you have played, for example "You have played for 60 minutes", with two choices: "Keep playing" and "Take a break". "Take a break" opens the Responsible play page, at its Play break section if you are logged in. If a Round is in progress when the reminder falls due, the message waits up to 30 seconds for the Round to finish before it appears.

A Session reminder does not stop play. To cap the time you spend playing, set a Time limit under section 9, and to stop play for a set time, start a Play break.

The screen time or digital wellbeing settings of your phone or computer can also limit the time you spend on a website each day, including time on Peeks that a Time limit does not count, such as Fun play.

Money you move from your Balance into your Vault cannot be used for Bets until you move it back.

You may lock your Vault for 1 hour, 8 hours or 24 hours. While the lock runs, no money can be moved from the Vault back to your Balance. You can still move money into the Vault.

A Vault lock can be extended to end later, but it cannot be shortened or removed before it ends.

You may use the Vault lock to keep Winnings, or any other money you intend to keep, out of reach of an impulse to play.

An amount that comes back from a Withdrawal, because you asked to cancel it, because you declined its Trade Offer or because the Trade Offer expired, returns to your Balance, where it can be staked again. If you are trying to stop, move money you mean to keep into your Vault and lock it.

A Play break is a cooling-off period during which your Account cannot place Bets. You may start a Play break of 24 hours, 7 days, 14 days, 30 days, 60 days or 90 days on the Responsible play page. It starts as soon as you confirm it, and the Responsible play page shows the date and time at which it ends.

You may start a Play break at any moment, even while a Round is open or a Deposit is still in a Trade hold, and you do not need to withdraw your Balance first.

Once started, a Play break cannot be shortened or canceled. A Play break or Self-exclusion confirmed from your Account stands even if you set it by mistake, or if another person set it using your device or your login details, as clause 4.5 of the Self-exclusion policy provides. Clause 6.5 of the Terms requires you to keep your login details private, and clause 6.9 of the Terms makes you responsible for what is done with them.

While a Play break runs, you may extend it on the Responsible play page, either to a longer Play break of 7, 14, 30, 60 or 90 days, shown as Extend break, or to a Self-exclusion under section 13. A new length runs from the moment you confirm it, and the page offers only lengths that end later than the break already running. The rules in section 14 apply for as long as the Play break or Self-exclusion lasts.

A Play break ends automatically at the time shown on the Responsible play page. From that time, Bets are accepted again without any further request, subject to every limit still in force. A Loss limit or Daily stake limit that you set before or during the Play break stays in force after it ends.

A Play break applies only to Peeks. To take a break from other gambling sites, use blocking software (section 23) and the self-exclusion services offered by those sites or by schemes in your country.

While a Play break or Self-exclusion runs, the Responsible play page shows that it is running and the date and time at which it ends, or that a Self-exclusion is permanent. The Help Organizations in section 24 can help you during a break and after it ends.

Self-exclusion is a longer exclusion from gambling on Peeks, and the Responsible play page offers it while a Play break is running. To self-exclude, start a Play break and, while it runs, extend it on the Responsible play page to a Self-exclusion of 6 months, 1 year or 5 years, counted from the moment you confirm it, or to a permanent Self-exclusion. The new end date replaces the end date of the Play break.

A Self-exclusion cannot be shortened, canceled or ended early.

While a Self-exclusion runs, the Responsible play page offers only longer ones: a Self-exclusion of 6 months can be extended to 1 year, 5 years or permanently, one of 1 year to 5 years or permanently, and one of 5 years to a permanent Self-exclusion. Each extension runs from the moment you confirm it and must end later than the Self-exclusion already running. A permanent Self-exclusion has no end date and cannot be changed.

Instead of a Self-exclusion, or as well as one, you may ask Support to close your Account permanently for gambling-related reasons under clause 15.2. A Self-exclusion keeps your Account open, so that you can still log in and make Withdrawals, while a closure ends your access to it.

You must not open or use any other Account while a Play break or Self-exclusion is running. If we find one, we close it. Every Bet placed on it while the break ran is void: we return its stake to that Account's Balance and remove any Winnings it produced. We then pay out what remains under clause 16.4 of the Terms, after the checks in section 7 of the Terms, as clause 13.10 of the Terms and section 10 of the Self-exclusion policy provide. Beyond returning those stakes, we are not liable for losses on that Account.

A Steam account can be held by only one Account. Once it is linked, it stays tied to that Account, even after it is unlinked, until we release it. We do not release a Steam account from an Account that is, or has been, on a Play break or Self-exclusion, so that Steam account cannot be used to make a Deposit through another Account.

We are not connected to any national or multi-operator self-exclusion scheme. Registering with such a scheme does not exclude you from Peeks, and a Self-exclusion on Peeks does not exclude you from any other operator. If you tell Support that you have joined such a scheme, we offer to close your Account under clause 15.2, as clause 13.4 of the Self-exclusion policy provides.

Once the end date of a Self-exclusion passes, normal use of your Account resumes with no request needed to reopen it, as happens when a Play break ends (clause 12.5). A permanent Self-exclusion has no end date. We do not contact you when a Play break or Self-exclusion ends, and we do not invite you to return.

The Self-exclusion policy sets out the full rules of Self-exclusion.

To find other Accounts, we may compare the details held on Accounts, including email addresses, identity details, linked Steam accounts, trade records and Network Check records, with those of Accounts that are on a Play break, in Self-exclusion or closed for gambling-related reasons. No comparison finds every other Account, and we do not undertake to find any particular one.

While a Play break or Self-exclusion runs:

• no new Bet is accepted on any Original or Studio game, and a refused Bet shows the message "You're on a play break." or, during a Self-exclusion, "You're self-excluded." (clause 28.4 covers a Studio game that is already open);
• Studio games cannot be opened, either for real-money play or for Fun play;
• Deposits are refused;
• you cannot send or receive Tips;
• no code can be used, no promotion can be accepted and no reward can be claimed; and
• every Loss limit, Daily stake limit, Deposit limit and Time limit on your Account stays in force.

You can still log in, see your Bets and transactions, close an Open Round as clause 14.3 allows, play Originals in Fun play, move money between your Balance and your Vault, make Withdrawals and contact Support.

An Open Round of an Original can be closed during a Play break or Self-exclusion, but not continued. You may cash out where the Game offers it, stand or decline insurance in Blackjack, and surrender in War. An action that plays a further step or adds a stake, such as revealing a tile, hitting, doubling or splitting, is refused with a message that says how to end the Round: "You're on a play break. Cash out to end the round.", with "Stand to end the round." in Blackjack and "Surrender to end the round." in War as its second sentence, and with "You're self-excluded." as its first sentence during a Self-exclusion. A Bet already placed on a Crash round can still be cashed out, by hand or automatically, and otherwise settles in the normal way. Clause 14.8 covers a Round that cannot yet be cashed out.

A Deposit that is still under way when a Play break or Self-exclusion begins, such as a Skins Deposit waiting for its Trade hold to end, is not added to your Balance if it completes while the break runs, even if you accepted its Trade Offer before the break began. It is held apart from your Balance, stays recorded against your Account, and our staff are alerted and deal with it. Withdrawals of your Balance stay open during the break, as clause 14.7 describes.

Fun play in the Originals stays available during a Play break or Self-exclusion, because no money is staked in it, but no Studio game can be opened in Fun play while the break runs. If you want to keep away from gambling content altogether, including Fun play, use blocking software (section 23).

The emails described in clause 27.1 continue during a Play break or Self-exclusion. We send no marketing (section 27).

Your Balance remains yours during a Play break or Self-exclusion, and any available Balance can be withdrawn under the Payments policy. Any Wagering Requirement under clause 9.30 of the Terms still applies to a Withdrawal during a break, and we may reduce or waive it under that clause. A Withdrawal declined during that time is refunded to your Balance in full, as at any other time, and a Vault lock already running keeps running until the time set.

A Round of Chicken Cross, Hilo, Mines, Moles, Rock Paper Scissors or Tower that has no successful step yet offers no Cash out in its game room, and during a Play break or Self-exclusion a further step in it is refused with the message "You're on a play break." or "You're self-excluded." Such a Round therefore stays open, with its stake held and counted toward your Loss limits, until the break ends, unless it is closed with its stake returned as section 16 of the Game rules provides.

You may ask Support to close your Account at any time, through live support messages on the Support page or by writing to support@peeks.gg from the email address held on your Account. Finish any Open Rounds before you ask. An Account cannot be closed from the settings of the Site.

When you ask, say whether you are closing your Account because of your gambling. An Account closed for that reason is closed permanently: it will not be reopened, and you must not open another Account. We will close any other Account that we find belongs to you. Before we close an Account for that reason, we ask you to confirm in writing that you understand the closure cannot be undone, and Support confirms each closure to you in writing once it is complete.

If you closed your Account for a reason other than Gambling Harm, you may ask Support to reopen it, and we may agree after the checks we consider necessary. We do not reopen an Account until at least 24 hours after it closed, and before we reopen it we look at its history for signs of Gambling Harm and may refuse.

We recommend that you withdraw any Balance you wish to keep before you ask for closure. If you do not, we will pay out your Balance, including any amount in the Vault, through a Withdrawal once you have passed any check we ask for, as clause 16.4 of the Terms provides.

Closure ends your access to the Service. It does not delete the records we must keep, which are kept as described in section 29 and the Privacy policy.

The ways to stop playing compare as follows:

• a Play break lasts 24 hours or 7, 14, 30, 60 or 90 days, is started on the Responsible play page, cannot be ended early and ends by itself at its end time. You can still log in and make Withdrawals, while Bets, Deposits and Tips are refused;
• Self-exclusion lasts 6 months, 1 year, 5 years or permanently, is started on the Responsible play page during a Play break, cannot be ended early and, unless it is permanent, ends by itself at its end time (clause 13.8). You can still log in and make Withdrawals, while Bets, Deposits and Tips are refused;
• closure for gambling-related reasons is asked for through Support and is permanent. You can no longer log in, and your Balance is paid out under clause 15.4; and
• closure for another reason is asked for through Support and lasts until Support reopens the Account under clause 15.3. You can no longer log in, and your Balance is paid out under clause 15.4.

Once we have confirmed that a request to close an Account for gambling-related reasons came from you, we suspend the Account at once, so that no Bet, Deposit or Tip can be made. Until Support acts, you can start a Play break yourself, and it takes effect at once.

The Bets page lists your finished Bets on the Originals, Crash included. An Open Round appears there once it finishes, and play on Studio games does not appear there. The Transactions page has two views: "Rewards", and "Tips and vault", which lists your Tips, your movements to and from the Vault, the stakes, wins and refunds of Studio games as "Slot bet", "Slot win" and "Slot refund" lines, and other changes to your Balance such as bonus lines. Deposits and Withdrawals are not listed on that page. Where the Cashier offers Skins, its History tab lists your Deposits and Withdrawals of Skins with the state of each. Each change to your Balance is recorded as an entry in our ledger.

You can download your finished Bets as a CSV file of up to 10,000 rows, and each view of the Transactions page as its own CSV file.

Your profile shows the number of Bets you have placed, the total you have wagered, your number of wins and losses, and your biggest win. These figures count the Originals, Crash included, and do not count Studio games.

For each Loss limit, the Responsible play page shows your net losses in the current window, the amount held in Open Rounds, the amount left before the limit is reached and the time at which the window resets.

Review your activity history regularly, and compare what you have spent with what you meant to spend.

Your Account is for your use only. You must not share your password, two-step codes, recovery codes or passkeys, and you must not let anyone else place Bets on your Account.

An Account can have only one live session. Logging in on another device ends the earlier session, and changing your password logs out every other device. If you are logged out without warning, change your password and contact Support.

Two-step login and passkeys make it harder for anyone else to use your Account. We recommend that you turn on at least one of them.

If you would rather keep your play private, turning Public profile off in Settings shows you to other players as Hidden in live bets and wins, and turning Public stats off stops other players seeing your number of Bets and the amount you have wagered.

A Tip moves money from your Balance to the Balance of another player, with no fee. Each Tip can be from $1.00 to $10,000, and you can send up to $50,000, in no more than 100 Tips, in a UTC Day (clause 10.2 of the Terms). Tips unlock once you have wagered $100 from your Balance: your settled stakes on the Originals and Studio games count, less any refunds, while stakes in Open Rounds, reversed stakes, bonus money, the Vault and Fun play do not, and once Tips have unlocked they stay unlocked unless a Studio stake that counted is later rolled back and your total falls below $100, as clause 10.4 of the Terms provides. The part of your Balance that is held until a Skins Deposit finishes, or that covers a reversed Deposit, cannot be tipped, and any Wagering Requirement under clause 9.30 of the Terms also limits what you can tip.

Under clause 10.4 of the Terms, you cannot send a Tip while you are on a Play break or in Self-exclusion ("Transfers are unavailable during a play break.") or while your Account carries a Recorded Debt ("Tips open once the $X owed is settled."), and a Tip to a player who is on a Play break or in Self-exclusion is refused.

You must not use Tips to let another person gamble for you, to fund the play of a player whose Account is restricted, or to get around a limit on any Account. Asking other players for Tips in order to keep playing is a warning sign of Gambling Harm (section 20).

The Budget calculator asks how much you can afford to lose in a month and shows the matching amount per week and per day. The weekly amount is the yearly total spread over 52 weeks, and the daily amount is the yearly total spread over 365 days. Both are rounded down to the cent. To find the monthly amount, take your income after tax, subtract your rent or mortgage, bills, food, debt repayments, savings and the cost of your other interests, and keep a margin for the unexpected. What remains is the most you should consider losing.

If you are logged in, the "Set 7-day limit" and "Set 1-day limit" buttons copy the weekly or the daily amount into the Loss limit form, where you review it and apply it under section 6. Nothing is saved until you apply it, and an amount above a Loss limit you already have becomes a request to raise that limit under clause 6.9.

The amount you enter in the Budget calculator is not saved or sent to us unless you save it as a Loss limit.

The Self-assessment asks nine questions about your gambling over the last 12 months. They cover:

• betting more than you could afford to lose;
• needing larger Bets to feel the same excitement;
• going back to win back what you lost;
• borrowing money or selling things in order to gamble;
• feeling that you may have a problem with gambling;
• stress or anxiety caused by gambling;
• criticism of your gambling by other people;
• trouble with bills or debts caused by gambling, for you or your household; and
• guilt about the way you gamble.

Each answer scores from 0 to 3: Never scores 0, Sometimes 1, Most of the time 2 and Almost always 3. The total, from 0 to 27, gives one of four results, each of which suggests next steps with links to the matching Safer Play Tools:

• 0: "No signs of harm";
• 1 or 2: "Low risk";
• 3 to 7: "Some risk"; and
• 8 or more: "High risk".

Your answers and your result are not saved or sent to us. They stay in your browser and are cleared when you leave the page, and our staff cannot see them.

The Self-assessment is a guide, not a diagnosis. If your result, or anything else about your gambling, worries you, contact a Help Organization (section 24).

Warning signs that relate to money include:

• spending more than you planned, or more than you can afford;
• chasing losses, by betting again or betting more to win back what you lost;
• borrowing, selling possessions or Skins, or using money meant for bills, in order to gamble;
• taking, or thinking about taking, money that is not yours in order to gamble or to pay gambling debts;
• canceling Withdrawals, or declining Trade Offers or letting them expire, so that you can keep playing; and
• hiding how much you gamble from the people close to you.

Warning signs that relate to time and behavior include:

• playing for longer than you meant to, or finding it hard to stop;
• needing larger Bets to feel the same excitement;
• neglecting work, study, sleep, family or friends;
• lying about your gambling, or gambling in secret;
• trying to cut down and not managing to; and
• looking for ways around a limit, a Play break or Self-exclusion, or opening another account.

Warning signs that relate to feelings include:

• feeling restless, irritable or low when you are not gambling;
• gambling to escape problems, or to cope with stress, boredom or loneliness;
• feeling guilt or shame about your gambling; and
• thinking about gambling most of the time.

If you recognize any of these signs, start a Play break, complete the Self-assessment, talk to someone you trust and contact a Help Organization. If you want to stop for good, ask Support to close your Account under clause 15.2.

We recommend that you:

• treat gambling as entertainment that you pay for, not as a way to make money;
• set a budget before you play, and set a Deposit limit or a Loss limit to match it;
• keep your stakes within what you can afford to lose, and never use money needed for rent, bills or other living costs;
• never chase losses, and never raise or remove a limit in order to win back what you have lost;
• decide in advance the point at which you will stop, whether you are ahead or behind, and stop there;
• decide before you start how long you will play, note the time or set a Time limit, and stop when that time is up;
• never borrow money, or ask other players for Tips, so that you can keep playing;
• set a Session reminder and take regular breaks;
• avoid gambling when you are upset, stressed or tired, or when you have been drinking or using drugs;
• stay away from gambling while you are recovering from any addiction, or while you take medication that affects your judgment;
• decide before you play what you will do with any Winnings, and move money you mean to keep into your Vault;
• keep time for other activities and for the people around you; and
• review your activity history regularly.

If gambling stops feeling like entertainment, start a Play break.

The Service is for adults only. You must be 18 or older, or older where the law that applies to you sets a higher minimum age for gambling, to open an Account, to make a Deposit or to place a Bet. The Site, including Fun play, is not intended for Minors.

When you sign up, you must confirm that you are 18 or older. Verification Level 1, which includes your date of birth, must be complete before your first Deposit, and a date of birth showing an age under 18, or under a higher minimum age that applies where you are, is refused. We may check your age against an identity document at Verification Level 2, as the Identity verification policy describes. A Steam account can be held by a person under 18, so linking one does not show that you are an adult.

Fun play can be opened by visitors who have no Account, so the confirmation given at sign-up does not cover it. Parental controls and blocking software (clause 22.8 and section 23) are the means of keeping a child away from it.

We may verify your age and identity at any time, including before a Withdrawal, and may ask you for proof of age and for identity documents. The Identity verification policy describes these checks. We may suspend an Account whose holder does not complete a requested age check.

If we find that an Account is held by a Minor or was opened for one, or we have reasonable grounds to believe so, we suspend the Account at once and then close it. Every Bet placed on it is void and any Winnings are removed. We return to the Minor, through a Withdrawal after our checks, the Deposits made less the Withdrawals already received, as clause 4.2 of the Terms provides, except where Law 7786 on narcotics, psychotropic substances, drugs of unauthorized use, related activities, money laundering and terrorist financing, as amended by Laws 8204 and 9449, or another law requires us to hold or report the money. We may report the matter to the appropriate authorities.

Anyone who believes that a Minor is using Peeks, or is using another person's Account, should tell Support. We will look into every such report and will not tell the Account holder who made it.

You must not allow a Minor to use your Account, a device on which you are logged in to Peeks, or the Steam account linked to your Account. You are responsible for all use of your Account. Section 11 of the Security policy explains how to keep other people out of your Account.

Parents and guardians can make it harder for a child to reach gambling sites by:

• using the parental control settings of the device, operating system, browser or home router to restrict gambling content;
• installing a parental control app, for example Qustodio or Net Nanny, which can block gambling sites and limit screen time, subject to clause 23.4;
• installing blocking software (section 23);
• setting each device to lock itself with a passcode when idle, and not letting a browser on a shared device save your Peeks login;
• keeping passwords, two-step codes and passkeys private, and logging out of Peeks on shared devices;
• keeping payment cards, identity documents and any Steam account that holds Skins out of a child's reach; and
• talking with children about the risks of gambling, including games that offer items or rewards of value.

We do not direct marketing or advertising at Minors (section 27).

We do not design our Games, artwork, characters or posts to appeal particularly to Minors. The Peeks Discord server and our other channels are for adults only.

Clause 22.5 applies to an Account held by a Minor or opened for one. Where a Minor has used an Account held by an adult, every Bet placed with the holder's login details counts as the holder's own, as clause 6.9 of the Terms provides, and we do not return amounts lost on those Bets unless the law requires it. We may suspend or close that Account. Letting a Minor gamble may also be an offense under the law that applies to you.

Blocking software stops a device from reaching gambling sites and apps. Gamban (https://gamban.com) and BetBlocker (https://betblocker.org) are two such products for computers and phones, and BetBlocker is free of charge.

Most devices, operating systems, browsers and home routers include parental control or content filtering settings that can block gambling websites.

Some banks and card issuers let their customers block payments to gambling businesses. A block of that kind may not cover the purchase of Skins or other items on a marketplace, so it should be used together with the Safer Play Tools.

Blocking software and other third-party tools are provided by independent businesses under their own terms. We do not control them and are not responsible for how they work or for any failure to block access.

Most social networks, video sites and search engines let you hide ads from a particular advertiser, or ads about gambling, through their ad settings. You may leave or mute the Peeks Discord server and our other channels at any time, and Support will remove you from the Discord server on request.

Free and confidential help is available from Help Organizations, including:

• Gambling Therapy (https://www.gamblingtherapy.org), which offers free online chat, forums and support groups in many languages to anyone, wherever they live;
• Gamblers Anonymous (https://www.gamblersanonymous.org), whose members meet in person and online in many countries to help one another stop gambling;
• GamCare (https://www.gamcare.org.uk), which runs the National Gambling Helpline, free from phones in the United Kingdom on 0808 8020 133 at any hour, together with an online chat;
• GambleAware (https://www.gambleaware.org), which offers information and routes to free treatment in Great Britain;
• Gam-Anon (https://www.gam-anon.org), for the relatives and friends of a person with a gambling problem; and
• McGill University's center for youth gambling problems (https://youthgambling.mcgill.ca), for young adults and for parents.

These organizations are independent of us. We do not pass your details to any of them, and you contact them yourself.

If you are in immediate danger, or are thinking about harming yourself, contact your local emergency services now.

Support can direct you to these organizations, but our staff are not counselors and cannot give medical, financial or legal advice. You may contact Support at any time to talk about your play, to ask for your activity figures, or for help in choosing and setting a Safer Play Tool.

A doctor or other health professional can also refer you to treatment for Gambling Harm.

Gambling Harm often reaches the family and friends of the person who gambles. Signs that someone close to you may have a gambling problem include unexplained debts or missing money, secrecy about time or money, frequent requests to borrow, changes of mood that follow wins and losses, and withdrawal from family, friends or other interests.

If you are worried about someone, Gam-Anon and Gambling Therapy support people affected by another person's gambling. Talk with the person openly and without blame, encourage them to seek help, and do not pay their gambling debts. Look after your own wellbeing and your own finances as well.

If you are worried about someone who holds an Account, you may contact Support. We cannot share any information about another person's Account, but we will review the concern and may act under section 26. We will not tell the Account holder who raised the concern.

We cannot set a limit or a break on another person's Account at your request. Only the Account holder can set the Safer Play Tools, and we may act on your concern under section 26.

If someone has used your payment card, your Steam account or your Skins to fund play on Peeks without your permission, tell Support as soon as you can. We will look into the report and may suspend the Account concerned while we do so.

We may review the activity on any Account where there is cause for concern about Gambling Harm, including where:

• Deposits, stakes or the length of play rise sharply or become unusually frequent;
• you play for long periods without breaks, or at unusual hours;
• you repeatedly raise or remove a Loss limit, a Deposit limit or a Time limit, or ask to;
• you cancel Withdrawals, or decline Trade Offers or let them expire, and stake the money again;
• you begin to set a Play break or Self-exclusion and do not finish;
• you tell Support, or your messages show, that you are distressed, that you cannot stop, or that you are gambling with money you need;
• you tell us that you are being treated for a gambling problem;
• you ask other players for Tips so that you can keep playing;
• you try to open another Account, or to get around a limit, a Play break or Self-exclusion;
• we learn that you have excluded yourself from gambling with another operator or under a national or multi-operator scheme; or
• someone close to you raises a concern.

We may contact you where we see signs of Gambling Harm. We may also ask you about your play and about the source of the money you gamble with, recommend Safer Play Tools, suspend your Account while we review it, or close it. We usually begin with a message and links to the Safer Play Tools, then a conversation, and we suspend or close an Account where a lesser step has not worked or the risk is serious.

A suspended Account cannot be logged in to or used while the suspension lasts, so it cannot place Bets, make Deposits or make Withdrawals. Only our staff can release its Balance. Where we suspend an Account under this section only to protect its holder, and not because of a concern about money laundering, fraud or a breach of the Terms, the holder may ask Support, by email from the address on the Account, to pay out the Balance, including any amount in the Vault. Our staff then release it after the review in clause 9.17 of the Terms.

We may ask about the affordability of your play when a sign listed in clause 26.1 appears, or at any other time. The questions may cover your income, your regular outgoings, your savings and your debts, and we may ask for documents that support your answers. You must answer truthfully and completely, and tell us if your circumstances change. We do not obtain reports from any agency that records people's borrowing. Until you answer, we may suspend your Account, and clause 26.3 then applies to your Balance. We use your answers only to judge whether your play is affordable and to recommend limits, as clause 29.3 provides, and you may ask for a copy of them. We may ask again later, for example when your activity changes. If you do not answer, or your answers show that your play is not affordable, we may suspend or close your Account. The Anti-money laundering policy describes the separate checks the law requires.

We decide on the measures in this section in our own judgment and may take them without notice where we believe that is needed to protect you. They are taken to protect you, not as a penalty, and they do not affect your rights to your Balance except as the Terms and this Policy provide.

Every member of Support is trained to recognize and respond to signs of Gambling Harm before handling safer play matters, and the training is repeated.

We do not undertake to review every Account and cannot detect every case of Gambling Harm. The Safer Play Tools are the most direct means of controlling your own play.

Where we suspend or close an Account under this section, we will tell the Account holder by email or through Support, give the reason where the law allows, and explain what the holder can do next. A complaint about such a step is a Safer Play Complaint, which we acknowledge within 1 Business Day and answer within 5 Business Days, or within the longer time that clause 11.2 of the Complaints policy allows in the cases it names.

If you tell Support that you have a problem with gambling, that you are being treated for one, that you want to stop gambling for good, or that you may harm yourself or someone else, we offer to suspend your Account at once, offer you closure under clause 15.2, and give you the contact details of the Help Organizations in section 24 and of your local emergency services. While your Account is suspended at your request, clause 26.3 applies to your Balance.

We do not send marketing emails, text messages or push notifications. The messages we send concern your Account and the Service: confirming your email address and resetting your password; security notices when your password, your email address or your two-step login changes, or when a Steam account is linked to or unlinked from your Account or your Trade URL changes; the notices that the Terms and our policies require; and replies to your messages and requests.

No promotions are offered at present. Levels are still counted, but a Level reached while promotions are paused carries no reward, then or later. We run no affiliate program.

If we introduce marketing or promotions:

• marketing messages will be sent only to players who have agreed to receive them, in a step separate from accepting the Terms;
• no marketing or promotional message will be sent to a Minor, to an Account on a Play break or in Self-exclusion, or to an Account closed for gambling-related reasons;
• every marketing message will include a simple way to stop receiving further messages;
• each promotion will come with its own terms, shown to you before you accept it;
• no offer will be made to win back losses, to return after a break or a closure, or to an Account under review under section 26, and no reward from Levels or a promotion will be offered to an Account that shows signs of Gambling Harm; and
• no promotion can be accepted, and no reward claimed, during a Play break or Self-exclusion.

We do not use your data for advertising and set no advertising cookies. Any advertising for Peeks will be aimed only at adults and will not present gambling as a way to earn money, to solve financial problems or to gain social success.

Public feeds and leaderboards show only real Bets placed by real players. We do not display invented wins or invented activity.

No member of our staff will contact a player on a Play break or in Self-exclusion to invite them to play or to offer anything for returning, as clause 9.4 of the Self-exclusion policy provides.

Studio games are run by third-party studios and reached through the Game Aggregator. The Safer Play Tools apply to real-money play on Studio games in the same way as on Originals. The rules, paytable and RTP of each Studio game are shown inside the Game, and Studio games that do not work correctly are hidden.

Where the Cashier offers Skins, Deposits and Withdrawals of Skins use Steam and AssetPay, each of which operates under its own terms. Steam holds a Counter-Strike 2 trade for 7 days, plus any further days it applies to your Steam account, and the Cashier shows when the hold ends. We cannot shorten that hold.

We are not responsible for the safer gambling measures of any third party, including any other gambling operator you use.

A Studio game does not open for real-money play while a Play break or Self-exclusion is running or while your Daily stake limit, Time limit or Loss limit has been reached, and the Site then shows the message quoted in clause 14.1, 7.2, 9.3 or 6.4: "You're on a play break.", "You're self-excluded.", "Daily stake limit reached. Resets 00:00 UTC.", "You've reached your time limit." or "Loss limit reached." with the time it resets. Inside a Studio game that is already open, a stake that a limit or break refuses is shown with that game's own message, which may say that your funds are insufficient, and we record each refusal.

We store the limits and breaks you set, the history of changes to them, and the messages you send to Support. We use them to apply your limits, to protect you and to meet our legal obligations. When they need to, in order to run the Service and answer your requests, our staff can see your Daily stake limit, whether you have set a Loss limit, the end date of your latest Play break or Self-exclusion, even after it has passed, and the record of changes to your limits and breaks.

Your Self-assessment answers and result, and any amount you enter in the Budget calculator without saving it as a Loss limit, are not saved or sent to us. Your Session reminder setting is saved only in your browser.

Information you give us about your health, your finances or your personal circumstances in connection with Gambling Harm is treated as confidential, used only to protect you and to deal with your request, and shared only where the law requires. We handle it under Law 8968 on the protection of persons with regard to the processing of their personal data and the Privacy policy.

We keep the records of your Account, your limits and breaks, any closure and the reason for it, so that we can uphold a closure for gambling-related reasons and refuse a new Account from the same person. A request to delete your personal data does not remove these records while they are needed for that purpose.

The Safer Play Tools help you control your gambling, but the decision whether to gamble, and how much, is yours. You are responsible for setting the tools at levels that suit you and for seeking the help described in this Policy when you need it.

You must not try to get around a Safer Play Tool, a suspension or a closure, including by opening or using another Account, by using another person's Account or Steam account, by asking another person to place Bets for you, or by hiding your identity or location. We may close any Account used for that purpose.

We cannot stop you from gambling elsewhere, and a Safer Play Tool on Peeks has no effect on any other site.

To the extent the law allows, we are not liable for gambling losses you incur where you chose not to use a Safer Play Tool, or where third-party blocking software or another third-party service failed. Bets placed on another Account during a Play break or Self-exclusion are dealt with under clause 13.5, and a Bet that a limit or break should have refused under clause 5.11. Nothing in this Policy limits any liability that cannot be limited under the law that applies.

We may update this Policy, for example when a Safer Play Tool changes or when the law changes. The date at the top of this Policy shows when it was last updated.

Where a change materially affects how a Safer Play Tool works, we will let you know before the change takes effect or when it does, by email or through a notice shown on the Site.

No change to this Policy shortens a Play break or Self-exclusion that is already running, removes a Daily stake limit already saved, loosens a Loss limit without the 24-hour delay and confirmation in clause 6.9, or raises or removes a Deposit limit or a Time limit without the 24-hour delay in clause 8.6.

You can contact Support through live support messages on the Support page, or by email at support@peeks.gg, about any matter in this Policy, including closing your Account, a concern about a Minor or a concern about another player.

Complaints are handled under the Complaints policy.

The Operator is 3-102-136856 Limitada.