Company and license

This page names the company that operates Peeks and the parties that provide each part of the Service, describes the license that company holds and the limits of that license, explains what the absence of a gaming regulator means for you and for your money, lists the laws that bear on the Service, and contains the legal notice and the third-party notices for the Site.

Capitalized words that this page uses without defining take their meanings from the Terms of service (the "Terms"). They include Account, Applicable Law, AssetPay, Balance, Bet, Business Day, Connected Person, Daily stake limit, Deposit, Deposit limit, Game, Game Aggregator, Launch Date, Levels, Loss limit, Masking Tool, Maximum Payout, Network Check, Operator, Originals, Peeks, Play break, Provably fair, Restricted Territory, Round, Seeds, Self-exclusion, Service, Session reminder, Site, Skins, Steam, Studio, Studio games, Support, Time limit, Tip, Trade hold, Trade URL, Vault, Verification Level, Verifier, Winnings and Withdrawal. The Complaints policy defines Formal Complaint, Handler, Remedy, Review, Review Decision, Safer Play Complaint, Senior Reviewer and Written Answer; the Privacy policy defines Law 8968 and PRODHAB; the Anti-money laundering policy defines Compliance Officer; and the Security policy defines Official Channels, Passkey, Recovery Codes and Two-step Login. Each of those words keeps that meaning here.

Clause 1.2 of the Terms does not list this page among the Policies that form part of the Terms. The page records facts about the Operator and the License, explains how they affect you, and publishes the notices to which clauses 3.2 and 17.7 of the Terms refer. Section 9 restates how the Terms treat risk, advice, accuracy, availability, links and liability, and on each of those matters the Terms govern. Where this page and the Terms differ, the Terms prevail.

We update this page whenever a detail on it changes. The effective date at the head of the page shows its latest change, and section 12 explains how we tell you of a change to the Operator, to the License or to the brand. You may save or print this page at any time.

This page is written in English. We may offer a translation to help you read it, but the English text prevails over any translation.

The Site and the Service are operated by the following company, called the "Operator" in the Terms and on this page:

• legal name: 3-102-136856 Limitada;
• trading name: Peeks Entertainment Limitada;
• corporate identity number (cédula jurídica): 3-102-136856;
• registered address: Provincia 06 Puntarenas, Canton 11 Garabito, Jaco, Costado Este De La Municipalidad Garabito, Bufete Sanchez Chavarria, 61101, Costa Rica; and
• email: support@peeks.gg.

Peeks is the brand under which the Operator offers the Service, and the Site is at peeks.gg and its subdomains. Peeks, "we", "us" and "our", wherever the Site, the Terms or a Policy uses them, all name the Operator.

Your contract for the Service is with the Operator alone. The Game Aggregator, the Studios, AssetPay and our other providers are not parties to the Terms, although their own terms may also apply to you, as section 6 explains.

The persons who ultimately own or control the Operator are declared to the register of beneficial owners that Costa Rican law requires.

The Operator is not a bank, a payment institution, an investment firm or a money transmitter. Clause 4.7 explains what this means for your Balance.

The parties that have a part in the Service, and where this page gives their details, are as follows:

The Operator holds a municipal commercial license for data processing activities (the "License").

The License permits the Operator to carry on the commercial activity of data processing within the municipality that issued it, at the establishment that it names. The License belongs to the Operator alone. It does not extend to the Game Aggregator, the Studios, AssetPay or any other provider, and no license held by any of them extends to the Operator.

Besides the matters in clause 3.4, the License does not permit the Operator to carry on banking business, to provide payment or money transfer services or to provide any other financial service. This section summarizes the License. Where the summary and the License differ, the License alone decides what it permits.

The License is not a gambling license. Costa Rica has no authority that grants licenses to online casinos or supervises them, and the Operator holds no gambling license from Costa Rica or from any other country. Accordingly:

• no gaming authority has approved the Site, the Originals or our offer of any Game, their rules or return to player, or the way we keep Balances;
• no gaming authority inspects our systems, audits our accounts or hears complaints about the Service; and
• the Site carries no seal or badge of a gaming authority, and any seal of that kind shown as belonging to Peeks, on the Site or anywhere else, is false and should be reported to Support.

Neither we nor anyone acting for us describes the Operator as licensed or regulated as a gambling operator. Any statement to that effect by another person, including a website that reviews or promotes casinos, is made without our authority and should not be relied on.

The Operator is responsible for the taxes that apply to its business in Costa Rica, including the tax under Law 9050 on casinos and on companies that link calls for electronic betting (Ley de Impuesto a Casinos y Empresas de Enlace de Llamadas de Apuestas Electrónicas), to the extent that law applies to it. The Operator pays its own taxes from its own funds, and none of them is charged to you or deducted from your Balance.

You may ask Support for a copy of the License.

If anything you find differs from this page, tell Support, and make no Deposit until we have answered.

If the License is suspended, revoked, not renewed or replaced, or if the Operator obtains another license that applies to the Service, we will update this section and tell players as section 12 describes.

Where a gaming regulator supervises a casino, its players can usually complain to that regulator and rely on the regulator's rules on how player money is held and on the game testing it requires. Those protections do not apply to the Service. This section sets out what applies in their place.

Complaints about the Service pass through three stages under the Complaints policy, and no stage costs you anything (clause 1.7 of that Policy). Support can settle most matters. Where it does not settle yours, you may make a Formal Complaint by telling us in writing that you are making one, by email from your Account's email address or by a chat message to Support, as clause 6.1 of that Policy describes. We acknowledge it in writing within 2 Business Days, giving the name of the Handler. The Written Answer follows within 14 days where our own records decide the matter, and within 30 days in any other case, such as where we need records from a Studio, AssetPay, Steam or another provider. Where a provider has not yet supplied what we need, or the matter is unusually complex, we may add up to 30 days to that longer period, once. Unless the Written Answer reaches you within 7 days, we send you an update by then and further updates at least every 14 days. We carry out any Remedy within 5 Business Days of the Written Answer.

If the Written Answer does not settle the matter, you may ask within 30 days for a Review by a Senior Reviewer who had no part in the events, the investigation or the Written Answer. The Review Decision follows within 30 days of your request, or within up to 60 days where the Senior Reviewer needs a provider's records, and it is our final position. A Safer Play Complaint is acknowledged within 1 Business Day and answered within 5 Business Days, extended only as clause 11.2 of the Complaints policy allows.

No gaming authority, ombudsman or alternative dispute resolution body has been appointed to review that position. If you remain dissatisfied, you may take the dispute to the courts named in clause 21.8 of the Terms after the step that clause 21.13 of the Terms requires. Once a dispute has arisen, you and we may also agree in writing to refer it to mediation or arbitration in Costa Rica under clause 21.9 of the Terms.

If your complaint concerns your personal data, you may also complain to the Agency for the Protection of the Data of Inhabitants (PRODHAB), which enforces Law 8968 on the protection of persons with regard to the processing of their personal data (Ley de Protección de la Persona frente al Tratamiento de sus Datos Personales). Clause 19.2 of the Privacy policy lets you take that step whenever you choose.

Nothing on this page takes away a right you hold as a consumer that no agreement can exclude, whether that right arises under Law 7472 on the promotion of competition and effective consumer protection (Ley de Promoción de la Competencia y Defensa Efectiva del Consumidor) or under the laws of your home country.

Your Balance records an amount the Operator owes you. It is not a deposit with a bank, it earns no interest, and no deposit guarantee, investor compensation or insurance scheme protects it. The same holds for any amount in your Vault and any amount reserved for a pending Withdrawal. If the Operator became insolvent, each of them would be a claim against the Operator ranking alongside the claims of its other creditors.

The money that stands behind player Balances is held with the Operator's other funds and is not set apart for players.

Keep in your Account only the money you mean to play with, because no gaming authority stands behind the Service to reduce the following risks:

• if the Operator became insolvent, or stopped trading without paying what it owes, no authority or compensation scheme would act for you, and your claim would lie against the Operator alone;
• a Skins Deposit or Withdrawal in progress depends on AssetPay and on Steam, and a failure or restriction at either can delay it or stop it. The amount held for an undelivered Withdrawal returns to your Balance under clause 9.1 of the Skins trading policy and remains a debt of the Operator;
• a change in Costa Rican law, in the law of another country, or in the terms of a provider on which the Service relies, could force us to suspend or end all or part of the Service, in which case section 12 applies; and
• a court, an authority or a sanctions measure may require us to hold the money in an Account or to hand it over, as clause 16.6 of the Terms provides.

No authority inspects the Operator's systems. In its place, the following controls apply, as the Security policy, the Terms and the Anti-money laundering policy describe:

• each change to a Balance is entered in our ledger as a journal whose entries must balance, and our database refuses to edit or delete a ledger entry and refuses any Balance that the ledger does not support (clause 4.4 of the Security policy);
• no staff tool lets anyone edit a Bet or a ledger entry, log in to your Account or act in your name;
• each sensitive action by staff is kept with the name of the person who took it and the reason, in a record that cannot be edited or deleted (clause 5.3 of the Security policy);
• the server seed that decides a Bet on an Original stays encrypted until it is revealed;
• our staff, the staff of our providers who can reach our game systems or our player data, and the Connected Persons of any of them may not place Bets with real money, as clause 4.8 of the Terms sets out; and
• our records of Skins trades are reconciled with AssetPay's, and every difference is looked into (clause 14.10 of the Anti-money laundering policy).

No testing laboratory has tested or certified the Originals, and we make no claim that one has. You can instead check the result of every Bet on an Original yourself, as section 8 describes.

In place of a regulator's oversight, the Service gives every player:

• the means to check the result of every Bet on an Original, through the Seeds page and the Verifier;
• the return to player of each Original and the Maximum Payout, shown on the Game before you bet;
• a history of your Bets and transactions, which you can export from your Account as a CSV file;
• Loss limits, a Daily stake limit, a Deposit limit, a Time limit, Session reminders, Play breaks and Self-exclusion, on the Responsible play page;
• no fee of ours for Deposits, Withdrawals, Tips, Vault movements, inactivity or closing your Account, unless the Cashier shows it before you confirm, while costs that others charge, such as a network fee, are yours (clause 9.2 of the Payments policy);
• no part of your Balance kept by us except after a breach of the Terms, to correct an amount added by mistake or where Applicable Law requires it (clauses 8.7 and 16.7 of the Terms);
• a Balance that stays in your Account however long you are away, and that we pay out when your Account closes without a breach (clauses 16.4 and 16.8 of the Terms);
• Withdrawals that stay open during a Play break or a Self-exclusion (clauses 9.16 and 13.9 of the Terms);
• our reasons for suspending or closing your Account, unless the law, an authority or an investigation prevents us from giving them (clause 16.17 of the Terms);
• one request that lists everything a check needs at each stage, rather than requests sent one at a time (clause 6.8 of the Identity verification policy); and
• a Written Answer to every Formal Complaint, under the Complaints policy.

Costa Rican law governs the Terms, this page and every dispute about the Service, as clause 21.7 of the Terms provides.

The Costa Rican laws that bear most directly on the Service, and the documents in which we apply them, are:

• Law 8968 on the protection of persons with regard to the processing of their personal data, with its regulation, which PRODHAB enforces: the Privacy policy;
• Law 7786 on narcotics, psychotropic substances, drugs of unauthorized use, related activities, money laundering and terrorist financing (Ley sobre Estupefacientes, Sustancias Psicotrópicas, Drogas de Uso No Autorizado, Actividades Conexas, Legitimación de Capitales y Financiamiento al Terrorismo), as amended by Laws 8204 and 9449. Reports of suspicious activity under that law go to the Financial Intelligence Unit of the Costa Rican Institute on Drugs (ICD): the Anti-money laundering policy;
• Law 9050: clause 3.6;
• Law 7472: clause 4.6;
• Law 7727 on alternative conflict resolution and the promotion of social peace (Ley sobre Resolución Alterna de Conflictos y Promoción de la Paz Social): clause 4.4, and clause 21.9 of the Terms; and
• the municipal law and regulation under which the License is issued and renewed: section 3.

No gaming authority supervises the Games, but the laws listed in clause 5.2 still bind the Operator. They require it to verify the identity of players, to monitor Deposits, Withdrawals, Tips and Skins trades, and to report suspicious activity, as the Identity verification policy and the Anti-money laundering policy describe.

We apply the sanctions lists that bind us, and we may refuse the Service to the persons and places they cover, as the Terms and the Restricted countries and VPN policy provide.

Your use of the Service may also be subject to the law of your home country and to the law of the place you are in at the time. Gambling law differs from one country to another, and some countries prohibit online gambling, or gambling with an operator based abroad. We cannot advise you whether that law permits you to use the Service. Finding out is your responsibility, as clause 4.4 of the Terms provides, and the fact that the Site opens for you does not make your use of it lawful.

Any tax due on your Winnings in the country where you are taxed is yours to declare and to pay. We do not withhold tax from Winnings unless Applicable Law requires it. You can export your history yourself as clause 4.12 describes, and on request Support can send you a statement of your Bets and transactions, subject to clause 25.7 of the Anti-money laundering policy.

The Operator itself provides, and is responsible under the Terms for, the Site; your Account and its security tools; your Balance, the Vault and Tips; the Originals, the Seeds and the Verifier; the Network Check; the safer play tools; and Support.

Studio games are supplied by Studios through the Game Aggregator. In real-money play each one is launched through the Game Aggregator; in Fun play it loads the Studio's demo, either directly from the Studio or through the Game Aggregator. Either way it opens inside a frame on the Site, and its result is produced under the game's own rules by the systems that run it. Any license, approval or testing that a Studio holds belongs to that Studio, covers only its own activity, and does not extend to the Operator or to any other part of the Service.

Skins trades for Deposits and Withdrawals are priced and carried out by AssetPay, an independent skins payment service. Steam accounts, inventories, trade offers and Trade holds are controlled by Valve Corporation under Steam's own terms. Neither company belongs to the Operator's group, and the Skins trading policy explains how each of them affects your trades.

The Network Check draws on the following sources:

• the country that Cloudflare associates with your connection, and whether Cloudflare identifies it as coming from the Tor network;
• the time zone that Cloudflare associates with your connection, which is compared with the time zone your device reports;
• the list of Tor exit relays that the Tor Project publishes;
• the address ranges that Apple publishes for iCloud Private Relay;
• the VPN and datacenter address ranges published by the X4BNet lists_vpn project, from which we remove the iCloud Private Relay ranges; and
• where none of those sources settles the matter and one is switched on, a network intelligence provider.

The network intelligence provider receives only the IP address of the connection. Cloudflare also sits in front of the Site to protect it and deliver it. The Restricted countries and VPN policy describes the Network Check in full.

We also use providers to host the Site and our data and to deliver our emails, and the Identity Partner will carry out the document checks described in the Identity verification policy once those checks open. Each of them acts on our instructions, and the Privacy policy describes them by kind.

When you follow a link from the Site to a service that someone else runs, such as Steam or a help organization, that service's own terms and privacy notice govern what you do there. Before the Site sends you to such a service, for example to Steam's login page, the link or the page tells you that you are leaving the Site and names the destination.

A complaint about a Studio game or a Skins trade comes to us under the Complaints policy, although another company provides that part of the Service. We take the matter up with the Studio through the Game Aggregator, with AssetPay or with Steam, as clause 21.4 of the Terms describes, and we give you the answer ourselves, as clause 1.4 of the Complaints policy provides.

The Operator is the other party to every Bet on an Original and keeps the house edge shown in the Game, so it benefits when players lose. The following keep that interest apart from results:

• the result of a Bet on an Original is fixed by a server seed committed before the Bet is accepted, and the result of a Studio game is produced by the systems that run it, as clause 6.2 describes;
• a change to the rules, the return to player or the Maximum Payout of an Original applies only to Bets accepted after the change, as clause 11.5 of the Game rules provides;
• the return to player setting of each Studio game is chosen as clause 8.4 states; and
• no member of staff can change a Bet or its result, and none of our staff or their Connected Persons may place Bets with real money.

Only adults may use the Service. You must have turned 18, or reached any higher gambling age that applies where you live or where you are, before you register an Account, stake money or do anything on the Site beyond browsing it, as clause 4.1 of the Terms provides.

The Service is not offered in the Restricted Territories, which clause 4.5 of the Terms defines and section 3 of the Restricted countries and VPN policy sets out. Except as clause 12.5 of this page and that Policy allow, you may not open an Account, log in, place a Bet, make a Deposit, request a Withdrawal, move money into or out of the Vault, or send or receive a Tip while you live in a Restricted Territory or are present in one, however short your stay.

You may not use a VPN, a proxy, Tor, a hosting network or any other Masking Tool to reach the Site. The Network Check looks for them at sign-up, at login, when you open the Site while logged in, and at each Deposit and Withdrawal, and we may refuse the connection or the action where it finds one, as section 5 of the Terms describes.

Nothing on the Site, in our emails or on our Official Channels is an offer, an invitation or an inducement to gamble in any place where gambling with us would be unlawful.

The Service is provided in English, and every Balance, Bet and limit is expressed in US dollars.

Every Original is Provably fair. Before you place a Bet on an Original other than Crash, the Game shows a hash of the server seed that will decide it. The result is then worked out with an HMAC keyed with that server seed, using SHA-256 or SHA-512 as the Fairness policy states for each Original, over a message that joins your client seed, a nonce, the name of the Game and one or more counters. Once a server seed has been rotated, it is revealed, and you can recalculate every Bet made with it in the Verifier. Each Round of Crash is instead decided by a seed of its own, shared by every player in that Round: its hash is published when the Round opens for Bets, and the seed itself is revealed when the Round ends.

Each Original shows its return to player and the Maximum Payout before you bet, and we calculate its return to player from the rules of the Game. No single Bet on an Original can return more than the Maximum Payout of $1,000,000, stake included, under clause 11.8 of the Terms.

Provably fair shows that a result was fixed before your Bet and has not been changed since. It does not improve your chance of winning, and every Original keeps a house edge.

Studio games are not Provably fair. Their results come from each Studio's own random number generator, under the Studio's own testing arrangements, which we cannot inspect. The rules, the return to player and the maximum win of a Studio game are the ones its Studio sets, and the game itself displays them where the Studio provides them.

Public feeds on the Site show only real Bets placed by real players. We do not publish invented Bets, wins or players.

The Fairness policy and the Provably fair page explain the method in full.

Gambling carries a real risk of losing money, and any amount you stake may be lost in full. Stake only money whose loss you can bear, and never gamble to earn an income, to recover losses or to pay debts. If gambling is causing you harm or worry, use the tools on the Responsible play page or contact one of the help organizations listed there. Gambling Therapy (https://www.gamblingtherapy.org) offers free online support in many languages, wherever you are.

Nothing on the Site, including any self-assessment we offer, is financial, investment, legal, tax, medical or treatment advice, and nothing on it recommends that you place any Bet. Figures such as return to player, house edge, multipliers, statistics and leaderboards describe the Games and past play. They do not predict any future result.

We take care that the information on the Site is accurate when we publish it, but we give no promise that it is complete, current or free of error, and we correct errors when we find them. For the settlement of a Bet, the rules shown in the Game and the result recorded by our server, or for a Studio game the record of the Round kept by the Game Aggregator, prevail over any description elsewhere on the Site, as clause 11.7 of the Terms provides.

Information about a Studio game, including its rules, its return to player, its maximum win and its features, comes from its Studio, and we cannot confirm it independently.

Prices shown for Skins are AssetPay's prices at the moment they are shown. They move with the market, they are not a valuation by us, and an item may fetch a different amount elsewhere.

Skins trades carry risks of their own. Steam may hold, restrict or reverse a trade; a Counter-Strike 2 Deposit lands only once its Trade hold has ended; AssetPay may refuse an item; an item you deposit cannot be returned to you as that item; and prices move until a trade starts, so the amount that lands for a Deposit can fall short of the price you accepted by up to 2%, as clause 9.5 of the Terms explains. The Skins trading policy explains each of these.

The Site, a Game, a feature or a payment method may be unavailable at times, for maintenance, because of a fault or because of an event outside our control, and we give no promise of uninterrupted availability. Clauses 11.13 and 20.2 of the Terms set out what happens to a Round left open.

The Site links to websites and services that we do not run, including help organizations and Steam. We provide those links for convenience. We do not control the content, availability or security of those sites or the way they handle personal data, and a link is not an endorsement of the linked site or of anything offered on it.

Usernames, and anything a player posts in our Discord server or in any other space we provide for players, are that player's own words. They are not statements by us, and we give them no endorsement. We may remove any of them that breaks the Terms or the rules of the space concerned.

Section 19 of the Terms sets out our liability in connection with the Site and the Service, including any reliance on information published on the Site. Nothing on this page limits a liability that Applicable Law does not allow to be limited.

The Site, its design, its software, the Originals and the Peeks name and logo belong to the Operator or its licensors, and section 17 of the Terms sets out what you may and may not do with them.

Peeks and the Peeks logo are trademarks of the Operator or its licensors. No one may use them without our written permission, as clause 17.3 of the Terms provides.

The eyes in the Peeks logo are based on the 3D "Eyes" image from Microsoft's Fluent Emoji collection. That image is Copyright (c) Microsoft Corporation and is used under the MIT License, the full text of which is published at /brand/LICENSE.txt. Microsoft Corporation is not connected with Peeks and does not endorse it.

The Site uses the following typefaces, each served from the Site itself rather than loaded from a font service, and each under the SIL Open Font License, Version 1.1, whose full text is published with the Literata notice at /fairness/Literata-LICENSE.txt:

• Plus Jakarta Sans, Copyright 2020 The Plus Jakarta Sans Project Authors, for the interface;
• Roboto, Copyright 2011 The Roboto Project Authors, for Cyrillic, Greek and Vietnamese characters;
• JetBrains Mono, Copyright 2020 The JetBrains Mono Project Authors, for seeds, hashes, codes and other identifiers; and
• Literata, Copyright 2017 The Literata Project Authors, on the fairness pages.

The Network Check relies on address lists that others publish. The list of Tor exit relays is published by the Tor Project and made available under the Creative Commons CC0 public domain dedication. The VPN and datacenter address ranges are published by the X4BNet lists_vpn project, Copyright (c) 2024 X4B (Mathew Heard), and are used under the MIT License. The iCloud Private Relay ranges are those that Apple publishes for the service. None of these publishers is connected with Peeks, and none of them endorses it.

The Site is built with open-source software, each component used under its own license, including Next.js, React, PixiJS and Zod under the MIT License and the Lucide icons under the ISC License. The Site also uses the GSAP animation library under its standard no-charge license.

The names, logos and game titles of the Studios belong to the Studios or their licensors. We show them to identify each Studio's games, using the logo that the Studio itself publishes, and their display does not mean that a Studio endorses Peeks beyond supplying its games. The images and artwork that the Site shows for each Studio game reach us through the Game Aggregator and belong to that Studio or its licensors.

Steam and the Steam logo are trademarks and/or registered trademarks of Valve Corporation in the U.S. and/or other countries, and Counter-Strike 2 is a trademark of Valve Corporation. Rust is a trademark of Facepunch Studios. The Operator has no affiliation with Valve Corporation or Facepunch Studios, and neither of them sponsors or endorses the Service.

Other names and marks mentioned on this page or shown on the Site belong to their owners. They include Apple and iCloud, trademarks of Apple Inc.; Cloudflare, a trademark of Cloudflare, Inc.; Tor, a trademark of The Tor Project, Inc.; Microsoft, a trademark of Microsoft Corporation; Discord, a trademark of Discord Inc.; and the names of the help organizations we link to. We use them only to identify those owners or our links to them, and their use implies no endorsement of Peeks. Leaving a name or mark off this page waives no right that its owner holds in it.

If you believe that material on the Site infringes your rights, write to support@peeks.gg with the material concerned, the right you hold and your contact details, as clause 17.8 of the Terms describes.

Our Official Channels are listed in clause 12.1 of the Security policy. They are the Site; Support, on the Support page and by email at support@peeks.gg; the address from which we send emails about your Account; and our Discord server and any social media account or official app named there. Clause 12.4 of the Security policy lists what our staff will never ask you for.

We name every new Official Channel, including any app, in the Security policy before we begin to use it. An account, page, app or person outside those channels that claims to speak for Peeks, or that claims we hold a gambling license, does not speak for us. Report it to Support.

We run no affiliate program and no referral reward, as clause 12.6 of the Terms states, and no affiliate, promoter, streamer or review site is authorized to make statements on our behalf about the Operator, the License or the Service.

We will tell you by email and by a notice on the Site before any of the following takes effect, or as soon as we can where advance notice is not possible:

• a change in the company that operates the Service, including a transfer under clause 22.2 of the Terms;
• a change of the brand or of the address of the Site;
• the suspension, revocation or replacement of the License, or its expiry without renewal; and
• the grant to the Operator of any other license that applies to the Service.

The notice reaches you before the change takes effect. Each notice states what is changing and when, what stays the same, and anything you need to do, such as withdrawing your Balance by a stated date or accepting updated Terms. Where the change passes your personal data to a new operator, the notice says so, as clause 11.17 of the Privacy policy provides.

If you would rather not continue under a new operator, or after a change in the License, you may withdraw your Balance and close your Account before the change takes effect, without charge, as clause 22.14 of the Terms provides for a transfer.

A change of operator does not reduce your rights under the Terms, as clause 22.2 of the Terms requires. Unless the notice says otherwise, a change of operator or of brand leaves the following as they were: your Account, your login details, your Two-step Login, your Passkeys and your Recovery Codes; your Balance, any amount in your Vault and every pending Withdrawal; your open Rounds; your Bet and transaction history; your Seeds; your Levels progress; the Verification Level you have reached; your linked Steam account and Trade URL; every Loss limit, Daily stake limit, Deposit limit, Time limit, Play break and Self-exclusion in force; any complaint in progress, which continues at the stage it has reached; and any recorded debt, restriction or suspension on your Account.

If your country or region of residence becomes a Restricted Territory, clauses 11.4 to 11.8 of the Restricted countries and VPN policy apply. We tell you by email and by a notice when you next log in. From the first date in that notice you may not place Bets or make Deposits, and until the last day for Withdrawals you may log in to finish open Rounds, move money out of your Vault and withdraw your Balance. Bets accepted before the first date are settled under the rules of their Games, and a Balance still left after the last day is held for you and paid out as clause 11.8 of that Policy provides.

If the Operator can no longer lawfully provide the Service, or decides to stop providing it, clause 20.4 of the Terms applies: we tell you by email and on the Site, stop accepting Bets and Deposits, and then give you a reasonable period to finish your open Rounds and withdraw your Balance. Withdrawals stay open throughout that period, including while a Play break or a Self-exclusion is running.

A Round still open when that period ends is settled. A Skins Withdrawal that cannot be delivered returns its held amount to your Balance under clause 9.1 of the Skins trading policy, and a Counter-Strike 2 Deposit still in its Trade hold lands under clause 7.4 of that Policy once the hold ends and AssetPay confirms the trade.

A Balance not withdrawn by the end of that period remains a debt the Operator owes you, and it is not forfeited because it goes unclaimed.

We keep each earlier version of this page with its date, and Support will send you the version that was in force on any date you name.

You can reach Support through live support messages on the Support page, whether or not you are logged in, or by email at support@peeks.gg.

Formal notices to the Operator may be sent by email to support@peeks.gg, as clause 22.5 of the Terms provides.

Authorities, rights holders and others with a legal or regulatory inquiry may write to support@peeks.gg, marked "Legal inquiry". We confirm that each request from an authority is genuine before we answer it.

Questions about your personal data go to our privacy officer through Support or at support@peeks.gg, marked for the attention of the privacy officer, as clause 2.3 of the Privacy policy explains.

Our Compliance Officer is responsible for the Anti-money laundering policy and deals with authorities on the matters it covers. Questions for the Compliance Officer may be sent as clause 33.1 of that Policy describes.