Payments policy

This Payments policy (the "Policy") governs every movement of value into, out of and within your Account on Peeks: Deposits, Withdrawals, Tips, Vault movements, refunds, reversals and corrections. It forms part of the Terms of service (the "Terms"), and you accept it each time you use the Cashier.

The Service is run by the Operator, 3-102-136856 Limitada, trading as Peeks Entertainment Limitada, a company organized under Costa Rican law with corporate identity number (cédula jurídica) 3-102-136856, whose registered address is Provincia 06 Puntarenas, Canton 11 Garabito, Jaco, Costado Este De La Municipalidad Garabito, Bufete Sanchez Chavarria, 61101, Costa Rica.

Read this Policy together with:

• the Skins trading policy, which holds the detailed rules on Steam accounts, Trade Offers, Reversals and Skin prices;
• the Identity verification policy;
• the Anti-money laundering policy; and
• the Restricted countries and VPN policy.

Where this Policy and the Terms conflict, the Terms prevail, except where this Policy overrides a named clause of the Terms, as clause 1.3 of the Terms allows. This Policy overrides the following clauses of the Terms to the extent that they differ from it:

• clause 9.5, on the amount a Deposit in Skins adds, by clauses 6.3 and 6.6;
• clause 9.6, on how many Withdrawals may be open at once, by clause 8.2;
• clause 9.12, on the pause that follows Declines, by clause 7.6;
• clause 9.13, on what a Reversal of a delivered Withdrawal returns, by clause 7.9; and
• clause 9.15, on holding a Withdrawal while checks run, by clauses 10.3 and 11.4.

The Cashier may show further conditions for a particular Transaction, such as its limits or the amount offered for a Skin, and those conditions apply to that Transaction.

This Policy is written in English. Where we publish a translation, the English text prevails over it.

Capitalized words not defined in this Policy carry the meanings set out in the Terms, among them Access Code Account, Account, AssetPay, Balance, Bet, Business Day, Cashier, Coin, Daily stake limit, Deposit, Deposit limit, Digital Currency, Fun play, Game, Launch Date, Loss limit, Maximum Payout, Network Check, Operator, Originals, Play break, Prohibited Conduct, Restricted Territory, Round, Self-exclusion, Service, Site, Skins, Steam, Step-up Check, Support, Tip, Trade hold, Trade URL, Vault, Verification Level, Wagering Requirement, Winnings and Withdrawal.

Bot, Decline, Land, Landing Date, Linked Steam Account, Marketplace Item, Quote, Reversal, Seller, Stock Item, Trade and Trade Offer have the meanings given in the Skins trading policy.

In this Policy:

• "Final Price" means the price AssetPay confirms for the Skins in a Trade when the Trade completes, which for a Counter-Strike 2 Deposit is when its Trade hold ends.
• "Payment Method" means a way of making a Deposit or a Withdrawal that the Cashier offers.
• "Recorded Debt" has the meaning given in the Terms. Under this Policy it arises when the Balance cannot cover a reversed Deposit, as clause 12.1 describes.
• "Review" means a check by our staff of a Deposit, a Trade or your Account.
• "Transaction" means any entry that changes the Balance or the Vault, including a Deposit, a Withdrawal, a Bet, Winnings, a Tip, a Vault movement, a refund, an amount taken back after a Reversal and a correction.

You may use the Cashier only while you hold an open Account and are at least 18 years old, or older where clause 4.1 of the Terms requires, and you may make a Deposit only while you are in a country where Peeks is offered. The places where it is not offered are set out in the Restricted countries and VPN policy, which also sets out what you may still do from one of them, such as withdrawing your Balance. Those rules apply to where you are at the time of each Transaction, including while you travel.

Every Deposit must be made with what is yours: Skins from your own Steam account, or Digital Currency sent from a wallet or account that you own. Every Withdrawal goes only to your own Linked Steam Account or, for Digital Currency, to a wallet address that you control. You must not deposit Skins or Digital Currency that belong to another person, that you hold on behalf of another person or that you are not free to use, and you must not let anyone else deposit or withdraw through your Account.

Before each Deposit, your Account must have completed Verification Level 1, and the higher Verification Level that clause 11.2 requires where it applies. The Cashier shows any further step that a Payment Method needs before you can use it, such as a verified email address, which every Deposit and Withdrawal in Skins needs. For Skins you must also link a Steam account and save its Trade URL. Linking a Steam account and saving or changing a Trade URL each require a Step-up Check. A Steam account can be linked to one Account only, and the Trade URL must belong to the Linked Steam Account.

The Linked Steam Account cannot be changed while any Trade on your Account is still open. After you link a Steam account or save a new Trade URL, no Withdrawal in Skins can be started until a waiting period, currently 24 hours, has passed, and the Cashier shows when Withdrawals open.

If you lose access to the Linked Steam Account, or Steam bans or restricts it so that it can no longer trade, tell Support. Your Balance stays yours. Once no Trade remains open, you may link another Steam account of your own after a Step-up Check and any check we ask for under section 11, and the waiting period in clause 3.4 then runs before your next Withdrawal. Where Steam restricted the account because of a Trade connected with your Account, or the loss suggests that someone else had access to it, we may review the Account first. The earlier Steam account stays recorded against your Account.

You must not use Tor, a VPN, a proxy, a hosting network or any other means of hiding or changing your location for any Transaction. We may run the Network Check at each Deposit and each Withdrawal, and where it finds such a connection we may refuse the Transaction; the Site then shows a screen headed "Not available on a VPN or proxy" with the line "Turn it off and try again." The Restricted countries and VPN policy describes the check and what to do if you believe its result is wrong.

The Skins you deposit, and everything you use to fund play on Peeks, must lawfully belong to you and must not come from crime, fraud or theft. We may ask how you obtained Skins or the money used to buy them, and we may suspend the Account until we have the answer.

Where we find that a Deposit came from a Steam account that is not yours, or was made of Skins you were not free to trade, we may suspend the Account while we review the matter, and we may ask you, and the person who appears to own the Steam account or the Skins, for information and documents. Clause 14.5 of the Terms applies to the Bets placed with the amount the Deposit added, and we may take that amount, and the Winnings from those Bets, out of the Balance. We may share the records of the Trade with that person where the law allows, and with Steam, AssetPay and the competent authorities.

Before the Launch Date, Deposits and Withdrawals are open only to Accounts held by our staff, and no other Account, including an Access Code Account, can make one, as clause 9.1 of the Terms provides. The starting amount of an Access Code Account, and any top-up, exist for play on the Site only and can never be withdrawn (see clause 17.5).

Value passes from one Account to another only as a Tip under section 16. You must not sell, lend or share your Account or the Linked Steam Account, and you must not use Peeks to move value to, or on behalf of, anyone else.

The Cashier exists so that you can fund play on the Site and take out your Balance. You must not use Deposits and Withdrawals mainly to swap Skins for other Skins, to move items from one Steam account to another, or to profit from gaps between the prices the Cashier shows and prices elsewhere. Where your Deposits and Withdrawals follow that pattern with little or no play between them, we may review the Account under the Anti-money laundering policy, suspend it, and remove from the Balance any gain obtained from a price that was wrong or out of date.

Your Balance is the money we hold for you. The Cashier shows it and, where it is held in more than one Coin or Payment Method, the amount held in each. Amounts in the Service, among them Bets, Winnings, Deposits, Withdrawals, Tips, Vault movements and limits, are stated in United States dollars to the cent, and an amount held in a Coin is shown at its dollar value at the rate the Cashier displays, as clause 8.1 of the Terms provides. Clause 9.4 sets out how value moves between Coins.

Peeks runs no promotions at the date of this Policy, and no part of any Balance is bonus money. If promotions are offered later, their own terms will state how any promotional amount is held and when it may be withdrawn. Fun play draws nothing from the Balance, and nothing shown in Fun play is ever added to it.

The Balance is not a bank deposit, a savings product or electronic money. Neither the Balance nor the Vault earns interest, and neither is protected by any deposit insurance or guarantee scheme. The money that stands behind player Balances is held with the Operator's other funds. It is not set apart for players and is not protected if the Operator becomes insolvent, and in that event your claim for your Balance, the Vault and any amount held for a Withdrawal would rank alongside the claims of the Operator's other unsecured creditors.

Each change to the Balance or the Vault is written to our ledger as a Transaction that records the amount, the reason, the time and the Balance that results. The ledger is the authoritative record of your Balance. Where a screen, notice, email or message shows something different, the ledger prevails unless it is shown to be wrong.

Your Deposits and Withdrawals are listed in the Cashier with their status and a receipt for each. Your Tips, Vault movements and other Transactions are listed on the Transactions page with their status (Complete, Pending, Canceled or Failed), and your Bets are listed on the Bets page. Both pages can be exported as a CSV file.

Check your Transactions regularly. Tell Support promptly about any entry you do not recognize or think is wrong, quoting its ID, and in any case within the time limit in clause 14.6; we deal with it under section 13.

Within the limits in section 8, you can withdraw, send as a Tip or move into the Vault any part of your Balance once any open Recorded Debt has been recovered from it under clause 12.3, except an amount added early under clause 6.4 for a Deposit that has not yet Landed and, for Withdrawals and Tips, the part that the Wagering Requirement holds back under clause 11.5. Money in the Vault, an amount held for a Withdrawal in progress, a Deposit held apart under clause 6.8 and any other Deposit that has not yet Landed, apart from an amount added early under clause 6.4, are not part of the Balance. The stake of a Bet leaves the Balance when the Bet is placed, and Winnings are added when the Bet settles and can then be withdrawn like the rest of the Balance.

The Payment Methods are those the Cashier offers you when you make a Transaction. Where the Cashier offers them, they are Deposits and Withdrawals of Counter-Strike 2 and Rust Skins, made through AssetPay and Steam, and Deposits and Withdrawals in Digital Currency, in the Coins and on the networks the Cashier lists. A Payment Method that the Cashier does not show you is not available to you.

Peeks does not accept cards, bank transfers, cash, e-wallets or vouchers, and it makes no payouts by any of them. It accepts and pays out Digital Currency only where the Cashier offers it.

Value sent to us or to AssetPay by a method the Cashier does not offer, including Digital Currency sent to AssetPay and any Coin or network that the Cashier did not list for your Deposit, is not added to the Balance. We hold it while we look into it. Contact Support with proof of the transfer. Whether it can be sent back, and how, depends on the method used and on the outcome of our checks, and the cost of sending it back may be taken from the amount returned.

Skins given to an AssetPay trading account, or to any other Steam account, through a trade the Cashier did not create, such as a trade offer you send yourself or a gift, are not a Deposit and add nothing to the Balance. Tell Support and give the Steam trade offer ID. We will ask AssetPay whether the items can go back to the Steam account they came from, but we cannot promise that they will, and we are not responsible for items sent to a Steam account that is not AssetPay's.

The Cashier shows the Payment Methods, games and Skins available to you. Availability may differ by country or by Account, and a Payment Method may be paused, for example for maintenance, or withdrawn under clause 5.6. We will update this Policy before any new Payment Method is offered.

While a Payment Method is paused or switched off, new requests are refused, Transactions already under way continue to settle, and refunds under this Policy are still made. A Withdrawal in Skins that we have not yet sent to AssetPay, and, during an emergency stop, a Withdrawal Trade not yet approved for purchase, waits as pending instead, with its amount still held, and we try it again when Withdrawals reopen; clause 7.5 sets out how it ends and how you may cancel it. We may also pause new Bets, Deposits, Withdrawals, Tips and Vault movements on every Account at once, for example while we deal with a fault; while that pause lasts, the Site shows "Paused for a moment. Your balance is safe." Before we stop offering a Payment Method for Withdrawals for good, we give the same notice, by email and on the Site, that clause 1.7 of the Terms gives for a material amendment, and that Payment Method stays open for Withdrawals until the notice ends, unless a cause outside our control ends it sooner.

If no Payment Method can be used for Withdrawals for a long period, for example because Steam, Valve Corporation, Facepunch Studios or AssetPay stops or restricts trades in Skins, your Balance stays owed to you. We will then offer you another way to receive it, to an account in your own name, after the checks in section 11 and with no fee from Peeks, and we will tell you by email how to ask for it.

When you confirm a Deposit or a Withdrawal in Skins, you authorize us to instruct AssetPay to carry it out for you: to receive the Skins you deposit; to buy the Skins you choose from a Seller on its market, or to send them from its own stock, and to charge us for them while we take the Quote from your Balance; and to have them sent to your Trade URL. A Trade Offer accepted and confirmed in Steam from the Linked Steam Account is treated as accepted by you, unless section 20 applies. As between you and us, this Policy prevails over AssetPay's terms where they conflict.

Your use of Steam is governed by the Steam Subscriber Agreement, and the Trades AssetPay handles are also subject to its own terms. Peeks controls neither service and has no affiliation with Valve Corporation or Facepunch Studios.

Steam's terms may limit the use of Steam accounts, trades or items in connection with gambling, and Valve Corporation may restrict, suspend or ban a Steam account, or the items in it, for reasons connected with trades made with gambling services. Read Steam's terms before you link a Steam account. You alone answer for your Steam account's compliance with them, and we are not liable for any step Valve Corporation takes against your Steam account or your items.

To make a Deposit in Skins, choose Skins from the Linked Steam Account's inventory in the Cashier, which shows the Quote as the most you can receive ("You get up to $X"). AssetPay then sends a Trade Offer to the Linked Steam Account for you to accept in Steam. The inventory must be public, a Rust Deposit requires the Steam Mobile Authenticator, and a Steam account that Steam has barred from trading cannot be used.

A Trade Offer for a Deposit that you decline, or that expires before you accept it, ends that Deposit. Nothing is added to the Balance, and your Skins stay in your Steam inventory.

The amount added to the Balance is the Final Price, rounded down to the cent, and is never more than the Quote:

• where the Final Price is above the Quote, the Quote is added and our staff check the Trade;
• where the Final Price is below the Quote by 2 percent or less, the Final Price is added;
• where the Final Price is below the Quote by more than 2 percent, or the Skins received differ from those quoted, the Deposit is held for Review and nothing is added until the Review ends.

A Counter-Strike 2 Deposit Lands only when Steam's Trade hold ends: seven days, together with any further days Steam adds to the Trade. Until then the Cashier shows it as held by Steam, with its Landing Date, and its progress is shown in four stages: Offer sent, Accepted, Steam hold and Credited, with a further Reversed stage if it is reversed after it Lands.

Where the Cashier offers it and no Recorded Debt is open on your Account, part of a Counter-Strike 2 Deposit may be added to the Balance when its Trade hold starts, never more than the Quote. You may stake that amount, but it cannot be withdrawn, sent as a Tip or moved into the Vault until the Deposit Lands, and the Cashier shows "$X is held until Steam's hold ends." Where the amount that Lands under clause 6.6 is less than the amount added early, the difference is taken back from the Balance, and where the Deposit is reversed or fails during the Trade hold, the amount added early is taken back under section 12.

A Rust Deposit Lands when the Trade completes, and its progress is shown as Offer sent, Accepted and Credited.

The amount that Lands for a Counter-Strike 2 Deposit is worked out under clause 6.3 from the Final Price that AssetPay confirms when the Trade hold ends. It is therefore never more than the Quote, and a Final Price more than 2 percent below the Quote sends the Deposit to Review. We do not compensate you for a change in the price of deposited Skins during the Trade hold.

Once you have accepted a Trade Offer for a Deposit, you must not reverse it, including during its Trade hold, as clause 10.1 of the Skins trading policy provides. A Deposit reversed before it Lands adds nothing to the Balance and the Cashier shows it as reversed, repeated Reversals are dealt with under clause 10.12 of the Skins trading policy, and a Deposit reversed after it Lands is dealt with under section 12.

While a Play break or Self-exclusion is active, new Deposits are refused and the Cashier shows "Deposits are off during your play break." A Deposit that completes while the Account is suspended, on hold or restricted from payments or Deposits, while a Play break or Self-exclusion is active, or when the amount it would add goes over a Deposit limit or a cap our staff have set does not Land, even if it was started or accepted before, and no amount is added early under clause 6.4 while any of these applies. The amount it would still have added is held apart from the Balance and recorded against your Account, our staff are alerted, and they deal with it. Contact Support about a Deposit held this way.

Once the Trade for a Deposit completes in Steam, the Skins pass to AssetPay and are not kept for you, as clause 7.8 of the Skins trading policy sets out. Your claim is to the amount added to the Balance under this Policy, never to the same Skins. AssetPay decides which Skins it accepts, and Skins it does not accept are left out of the Deposit.

A Deposit by any other Payment Method the Cashier offers, such as Digital Currency, follows the steps, limits and times, and any cost, that the Cashier shows for that method before you send it, and it is added to the Balance when the Cashier shows it as credited. Clauses 3.3, 5.3, 6.8 and 11.2 apply to it as to a Deposit in Skins.

To make a Withdrawal in Skins, choose Skins from the market shown in the Cashier and confirm with a Step-up Check. A Withdrawal cannot be made while Steam holds trades on the Linked Steam Account, for example because the Steam Mobile Authenticator is not active on it. The Quote for the Skins chosen is taken from the Balance and held while AssetPay obtains them. A Marketplace Item is bought from its Seller, who sends it to your Trade URL by Trade Offer, and a Stock Item is sent from AssetPay's own stock by one of its Bots. Progress is shown as Bought, Accepted and Delivered, with a final Tradable stage for Counter-Strike 2 Skins.

Where the Skins cost less than the amount held, the difference returns to the Balance, and the Cashier shows "Bought for less. $X back."

A purchase of a Counter-Strike 2 Marketplace Item is canceled if the Seller has not sent it within about 30 minutes, and the amount held for it returns to the Balance. A Rust Withdrawal stays open, shown as "Waiting for the seller", until the Seller sends the Skins or the purchase fails, and you cannot cancel it unless it waits as pending under clause 7.5.

Where the Cashier offers it, you may ask to cancel a Skin before it is sent. A request to cancel is not a guarantee: the Cashier shows "Cancel requested. It may still arrive.", and a Skin the Seller sends after your request is delivered and stands.

Where a Skin cannot be bought or delivered, or its Trade Offer is Declined or expires, the full amount held for it returns to the Balance and the Cashier shows the reason. Where the cause lies with us or AssetPay rather than with you or the Seller, we may instead keep the Withdrawal pending, with the amount still held, while we try again, and it then ends either in delivery or in the return of the full amount held. The Cashier shows which of these applies. A Withdrawal also waits as pending in this way while Withdrawals are paused, switched off or stopped, as clause 5.6 describes. While a Withdrawal waits as pending to be tried again, you may cancel it as a whole in the Cashier, and the full amount still held for it returns to the Balance. No fee is taken from the Balance for a Declined Trade Offer.

Where a set number of Counter-Strike 2 Marketplace Items in your Withdrawals, currently three, are Declined within seven days, each Declined item counting once, a new Withdrawal that includes a Marketplace Item is refused and the Cashier shows "Too many unaccepted offers. Seller items open soon." Marketplace Items open again seven days after the oldest of those Declines, and the Cashier shows that date. A Counter-Strike 2 Skin whose source we cannot confirm counts as a Marketplace Item. Stock Items and Rust Skins stay available, and their Declines do not count.

Skins are sent only to the Trade URL saved in your Account, and a Skin is delivered to you when you accept its Trade Offer. A delivered Withdrawal is final: we do not take back, exchange or refund a delivered Skin because you chose the wrong item, changed your mind or saw its price change, though this does not limit clause 7.9 or section 13. If the Trade URL stops working, for example because you made a new one in Steam, the Trade fails, the amount held returns to the Balance, and you must save the new Trade URL before you withdraw again.

Delivered Counter-Strike 2 Skins are under Steam's Trade hold for a period after delivery. During it they cannot be traded or sold, and the Trade can still be reversed under clause 7.9. The Withdrawal completes when the Trade hold ends.

Where the Seller or AssetPay reverses a delivered Withdrawal, the full amount held for the Skin returns to the Balance. Where you reverse a delivered Withdrawal yourself, the total that returns for that Skin, counting any part already returned under clause 7.2, is the smaller of the amount held for it and the part of that amount not spent on the Skin plus the refund AssetPay reports for the Reversal. Where AssetPay reports no refund figure, the amount held returns for a Stock Item, and only the part not spent on the Skin returns for a Marketplace Item or a Rust Skin. Where the figure cannot be read, where we do not know whether the Skin came from a Seller or from AssetPay's stock, or where we cannot tell who reversed the Trade, our staff review the Trade before anything returns.

Where Steam reports that a delivered Counter-Strike 2 Trade failed during its Trade hold, we check the Linked Steam Account's inventory, and we may check it again before the hold ends. If the Skin is still there, nothing returns. If it has left, the Skin is treated as not delivered and the rest of the amount held for it returns to the Balance, in some cases after a Review by our staff. If the inventory cannot be read, our staff review the Trade. We review every Reversal you make, and we may suspend the Account while we do.

An amount that returns to the Balance after a Withdrawal, or a Skin within it, is canceled, Declined, expires or fails is part of the Balance again. You may start a new Withdrawal with it, and if you stake it instead, those Bets stand like any other.

A Withdrawal by any other Payment Method the Cashier offers, such as Digital Currency, follows the steps, limits and times, and any cost, that the Cashier shows for that method before you confirm it. As clause 9.31 of the Terms provides, you may withdraw only by a Payment Method, and in a Coin, that you have used for a Deposit, and the same Coin on another network the Cashier lists counts as the same Coin. A Withdrawal in any other Coin, in Skins after Deposits in Digital Currency, or in Digital Currency after Deposits in Skins is possible only by arrangement with Support, which may agree or refuse and tells you any cost before you agree. We may allow a further Coin for your Account, and where you have deposited by more than one Payment Method, we may limit the Withdrawals by each method to its share of your Deposits.

The minimum and maximum amounts for each Deposit and each Withdrawal are set for each Payment Method, game and direction, and the Cashier shows them when you start a Transaction. For Skins they are currently $1.00 and $5,000.00 a Trade, and where the Cashier shows a different figure, the Cashier's figure applies. A Deposit in Skins may contain up to 250 Skins, and a Withdrawal up to 50.

You may have up to five Trade Offers for Deposits awaiting your acceptance at a time and start up to ten Deposits in any five minutes. Up to three Withdrawal Trades may be open at once, not counting a delivered Trade that is within its Trade hold, and a Withdrawal that combines Marketplace Items and Stock Items is carried out as more than one Trade. A Withdrawal that would need more than three Trades is refused, and the Cashier asks you to remove some items.

A larger amount is withdrawn as several Withdrawals, each within the limits in clauses 8.1 and 8.2. No daily, weekly or monthly cap on the total withdrawn applies at the date of this Policy.

We may change the limits in this section. We may raise a limit at any time. We lower a limit only after the notice that clause 21.1 requires, unless the change is needed at once for legal, security or fraud reasons, as clause 11.2 of the Skins trading policy also provides. A change applies to Transactions started after it, and the limits shown in the Cashier when you start a Transaction apply to that Transaction.

No Bet on an Original can return more than the Maximum Payout of $1,000,000, stake included, set in the Terms. A single win of more than $1,000,000 in a Studio game is not added to the Balance but held for review, and after the review $1,000,000, the amount of the Maximum Payout, is added to the Balance in its place, unless the review finds a malfunction or Prohibited Conduct, in which case clauses 11.14, 11.15 and 14.5 of the Terms apply. Those caps limit what a Bet can return and are separate from the limits in this section.

Large Withdrawals depend on AssetPay's market holding enough Skins and on the funds in the account that pays for Withdrawals (clause 10.4). Where either falls short, you withdraw as Skins and funds become available, and the part not yet paid stays in your Balance, earns no interest and remains yours to stake or to withdraw.

Prices for Skins are set by AssetPay. Each dollar of price counts as one dollar of value in your Balance in both directions, and AssetPay's own fees are already included in the prices it shows.

Peeks charges no fee for Deposits, Withdrawals, Tips, Vault movements, inactivity or closing an Account, except a cost that the Cashier shows before you confirm a Transaction, such as a network fee on a Withdrawal in Digital Currency or the cost of a move between a Coin and dollars, or that Support tells you before you agree to an arrangement under clause 7.11 or 9.4. We will introduce any other fee only after giving notice under section 21, and never on a Transaction started before the fee took effect.

Skin prices move with the market. A Quote is valid only for the Transaction it is shown for. We do not guarantee the value of any Skin, and a Skin may be priced differently on Steam or elsewhere; those prices do not bind us.

You cannot move value between Coins yourself. A move between Coins is made only by arrangement with Support under clause 9.31 of the Terms, at the rate and with any cost that Support tells you before you agree to it. Any move of value between a Coin and dollars is made at the rate, and with any cost, that the Cashier shows before it is made, as clause 8.10 of the Terms provides. A price that Steam or anyone else shows in another currency plays no part in a Transaction; only the amounts in the Cashier and the ledger count.

Charges made by Steam, by your wallet, exchange or bank, or by anyone else outside Peeks are your own responsibility.

You are responsible for declaring and paying any tax due on your Winnings where you live. We do not deduct tax from Winnings or Withdrawals unless the law requires us to. If it does, we deduct the amount the law sets, pay it to the authority and give you a statement of it, and we may give information about your Transactions to a tax authority where the law requires us to. Taxes owed by the Operator, including under Law 9050, are borne by the Operator and are not taken from the Balance. Support can provide a statement of your Transactions on request.

Most times in this Policy depend on Steam, AssetPay and the Sellers on its market, and are estimates. The length of Steam's Trade hold is fixed by Steam, not by Peeks.

A Counter-Strike 2 Deposit Lands on the Landing Date shown, a Rust Deposit Lands when the Trade completes, and a Withdrawal is delivered when you accept its Trade Offer, as set out in sections 6 and 7.

A Deposit is held for Review where its Final Price is more than 2 percent below the Quote or the Skins received differ from those quoted, as clause 6.3 provides, and nothing is added for it until the Review ends. Checks on a Withdrawal take place before AssetPay buys the Skins.

Delays can also come from causes outside our control, including outages at Steam or AssetPay, trade restrictions on your Steam account, a private inventory and Steam Guard settings. A Withdrawal may also be refused for a time, or wait as pending, while we arrange its payment, for example while we add funds to the account that pays for Withdrawals, and the Cashier shows its state.

If a Transaction stays pending beyond its expected time, contact Support with its ID.

When a Deposit is held for Review, the Cashier shows that it is being checked and places a "Trade in review" notice in your Account. Where we need something from you, Support tells you what it is, and where a Review is still open after we have everything we asked for, Support tells you when we now expect to finish.

Where a Deposit or a Withdrawal is refused or stopped, the Cashier shows a short message, and any amount held for it returns to the Balance under this Policy, except that a Withdrawal waiting as pending under clause 7.5 keeps its amount held until it ends.

Before a Withdrawal, and at any other time, we may check your identity, age, location, Linked Steam Account and the origin of the value you deposit. The checks and the details they need are set out in the Identity verification policy.

Every Deposit needs Verification Level 1. A Deposit also needs Verification Level 2 once your Deposits in the last 30 days, including that one, reach $2,000, or where its Payment Method requires it, and Verification Level 4 once your Deposits and the Tips you have received, including that Deposit, reach $10,000 in the last 30 days or $25,000 in the last 365 days. Deposits still under way count toward these totals, and a Verification Level that is still in progress counts as the Level below it. Where a Deposit needs a Level your Account has not completed, it is refused and the Cashier shows "Verify your identity to deposit." A Withdrawal needs Verification Level 2 where its Payment Method requires it; without it, such a Withdrawal is refused with the line "Verify your identity to withdraw." We may also ask for any check under clause 11.1 at any time.

The Operator applies Costa Rican law on money laundering, including Law 7786 as amended by Laws 8204 and 9449, as described in the Anti-money laundering policy. We monitor Deposits, Withdrawals, Tips, Vault movements and Trades, and we carry out further checks where the Anti-money laundering policy requires them, including where your Transactions reach its due diligence threshold.

While a check under this section is open, we may suspend the Account. If you do not supply what we ask for within the Response Period set in the Identity verification policy, the Account stays suspended until the check is complete.

Each Deposit must be wagered once before it can be withdrawn, under the Wagering Requirement in clause 9.30 of the Terms. While the Wagering Requirement on your Account is above zero, you may withdraw or send as a Tip only the part of your Balance above it, so Winnings stay available. The payout when your Account is closed follows clause 16.4 of the Terms instead. A Withdrawal that follows little or no play may also be reviewed under the Anti-money laundering policy, and we may ask you to explain it.

We may ask you to show that the Linked Steam Account is yours and that you obtained the Skins you deposited lawfully. For the Steam account, we may ask you to put a code we give you in your Steam profile for a short time, to sign in through Steam again, or to send screenshots of your Steam account details and of your purchase, trade or market history; for the Skins, we may ask for that history and for receipts for the purchases concerned. We never ask for your Steam password, your Steam Guard codes or your Steam Web API key.

Where a check shows that you are under 18, are in a country where Peeks is not offered, are using a Steam account that is not yours or are moving value that comes from crime, we may refuse or reverse the Transactions concerned, act under the Terms and report the matter to the competent authorities. The Operator may be required to report suspicious Transactions to the Financial Intelligence Unit of the Costa Rican Institute on Drugs (ICD), and the law may prevent us from telling you that a report has been made.

Where a check finds that an Account is held or used by a person under 18, every Bet that person placed is void, no Winnings are paid, and the value of Deposits not already withdrawn is returned, as clause 4.2 of the Terms, clause 14.3 of the Identity verification policy and clause 22.5 of the Responsible gambling policy set out. Where the Service was used from a Restricted Territory, section 9 of the Restricted countries and VPN policy decides which Bets are void and how the rest of the Balance, including the Vault, is paid out. Where the Steam account or the Skins behind a Deposit were not yours, clause 3.8 applies. Where value comes from crime, we hold it or hand it over as the law requires, and we pay out nothing the law forbids us to pay.

We may review the play on your Account at any time, including when you ask for a Withdrawal, for linked Accounts, collusion, the use of an error, fault or pricing mistake and any other Prohibited Conduct, and we may suspend the Account while we do so, as clause 14.4 of the Terms provides. Where the review finds Prohibited Conduct, clause 14.5 of the Terms decides what happens to the Bets, Winnings and Withdrawals involved.

Where a Deposit is reversed in Steam after it Lands, or a Deposit for which an amount was added early under clause 6.4 is reversed or fails before it Lands, the amount it added is taken back from the Balance. Any part the Balance cannot cover is a Recorded Debt, the Cashier shows how much was taken and how much is owed, and our staff are alerted.

Where a Deposit is reversed after it Lands, we take back only the amount it added, as clause 10.5 of the Skins trading policy provides, the Bets placed with that amount stand, and this clause overrides clause 9.20 of the Terms to that extent. A Reversal made without first contacting Support, or made to obtain value twice, is also dealt with under clause 12.7.

When you start a Withdrawal, a Tip or a move into the Vault, and when a Deposit Lands, the amount available in the Balance is first applied to any open Recorded Debt, and the recovery is recorded ("Owed amount repaid", or "Owed amount paid from vault" where the Vault is used). While any part of a Recorded Debt remains open, no Withdrawal, Tip or move into the Vault can be made. We may also apply money held in your Vault to the Recorded Debt.

We may set off any Recorded Debt, or any other amount you owe us under the Terms, against the Balance, the Vault or any other amount we owe you.

We may recover an unpaid Recorded Debt by any lawful means, including through the courts, and we may suspend or close the Account while it remains unpaid. We charge no interest or fee on a Recorded Debt. You may pay it off by making a Deposit, which is applied to it when it Lands under clause 12.3, and the restrictions in that clause end once the Recorded Debt is paid in full. We may also write off a Recorded Debt, and doing so does not waive any other right.

If we pass an unpaid Recorded Debt to a collection agency or a lawyer, we give them only the details they need to collect it, under the Privacy policy.

Reversing a Deposit after it Lands, or a Withdrawal after delivery, so as to obtain value twice is a breach of the Terms. In addition to recovering the amount, we may suspend or close the Account.

You agree to raise any problem with a Trade with Support before you dispute it with Steam or AssetPay. A dispute raised with either of them does not stop us recovering amounts under this section, and while it is open we may suspend the Account.

If you believe that a Recorded Debt, or a step we took because of a Reversal, is wrong, or that the Reversal was made by someone who had taken over your Steam account, tell Support and send the evidence you have, within the time limit in clause 14.6. We review it under section 20 and answer within the times set out in the Complaints policy. A Reversal that we find was made without your knowledge is not a breach of this Policy, although the amount it removed may still be recovered under this section.

An amount added to your Balance or Vault in error does not belong to you, whatever the cause: a system fault, a wrong price, a duplicate entry, a Trade recorded as complete that was not, or a mistake by our staff. We may correct it by taking it back. Where it has already been staked, tipped or withdrawn, the part we cannot take back is a debt you owe us, and clause 12.4 applies to it.

Where Bets were placed with an amount added in error, we may also take back the Winnings those Bets produced.

You must tell Support as soon as you notice an amount you did not expect. Using an amount you know or ought reasonably to know was added in error is a breach of the Terms.

Where an amount is wrongly taken from your Balance or not added to it, we put it right once the records confirm the error. We check our ledger and the trade records of AssetPay and Steam, and we tell you the outcome.

A price or amount shown with an obvious error, such as a Skin priced far from its market value, does not bind us. The Final Price and the ledger decide.

Every correction appears among your Transactions. Corrections made by our staff are recorded with a reason, and a correction in your favor needs the approval of a second person. When we correct your Balance or Vault, we tell you the amount, the reason and the Transaction concerned unless the law prevents us. You may challenge a correction under the Complaints policy, and while you do, we do not pass any amount it leaves owing to anyone for collection.

A Bet is final once placed. We do not refund stakes lost in Bets settled under the game rules, and no refund is given because you regret a Bet, lost it or changed your mind.

A refund to the Balance is given where:

• a Withdrawal, or a Skin within it, fails, is Declined, expires or is canceled before delivery;
• a Withdrawal costs less than the amount held for it;
• a Bet is void under the Terms or the game rules, in which case its stake returns;
• an amount was taken from the Balance in error or more than once.

Refunds are made to the Balance, never to Steam, a card or any other destination, except as clause 11.8 provides for an Account held by a person under 18. Because deposited Skins are not kept, the Skins you deposited cannot be handed back.

Value in your Balance can be withdrawn under this Policy, subject to the Wagering Requirement in clause 11.5. A Withdrawal is the only way to take value out of Peeks, and no Deposit is refunded in Skins.

A completed Steam trade cannot be undone by Peeks. Only Steam's own rules allow a Reversal, with the effects set out in sections 6, 7 and 12.

To ask for a refund, or to dispute any entry among your Transactions, contact Support within six months, counted as clause 6.3 of the Complaints policy provides, giving the Transaction's ID, its date and what went wrong. We answer within the times set out in the Complaints policy, an approved refund is added to the Balance within 5 Business Days of our answer, as clause 9.10 of that Policy provides, and Peeks takes no fee from any refund.

During a Play break or Self-exclusion, new Deposits, Tips and Bets are refused, and a Deposit that completes during one is held under clause 6.8. Withdrawals remain available, and an open Round can be closed by cashing out or by another action that ends it without a further stake, as the Game rules describe.

You can set a Deposit limit for each UTC day, week (starting on Monday) or month on the Responsible play page, as clause 9.19 of the Terms provides. A Deposit that would go over it is refused with the line "This deposit would go over your deposit limit.", or "You've reached your deposit limit." once it is used up, and a Deposit that completes over it is held under clause 6.8. Lowering a Deposit limit takes effect at once; raising or removing one takes effect after 24 hours. Our staff may also cap the Deposits an Account can make over a period, and the Cashier then shows "You can't deposit more right now. Contact support." The same page offers Loss limits over 1, 3, 7 or 14 days, a Daily stake limit, a Time limit, Play breaks and Self-exclusion. Lowering a Loss limit takes effect at once; raising or removing one takes effect only when you confirm it once 24 hours have passed.

To stop playing on Peeks for good, withdraw any Balance and then ask Support to close the Account. Clause 17.2 applies to any Balance that remains, and the Responsible gambling policy and the Self-exclusion policy apply.

A Tip moves value from your Balance to another player's Balance, and its amount is stated in US dollars. Each Tip must be between $1.00 and $10,000, you may send up to $50,000 and up to 100 Tips in each UTC day, and Peeks charges no fee for a Tip. Tips unlock once you have wagered $100: your own settled stakes from your Balance on Originals and Studio games count, less any refunds, while stakes in Open Rounds, Studio stakes that were reversed or rolled back, bonus money, the Vault and Fun play do not. Once Tips unlock they stay unlocked, unless a Studio stake that counted is later rolled back and your total falls below $100. Each Tip needs a Step-up Check, and a Tip is final once sent. A Tip is refused where the player you name cannot receive it, for example because their Account is suspended or restricted, they are on a Play break or in Self-exclusion, or the Tip would take their Balance over the most it can hold.

No Tip can be sent during a Play break or Self-exclusion, while a Recorded Debt is open ("Tips open once the $X owed is settled."), from a country where play on Peeks is not offered, while your Account is restricted from Tips, payments, Withdrawals or play or is on hold, or to a player we have grouped with you to stop Tips between you. A part of your Balance added early for a Deposit that has not yet Landed, or covering a reversed Deposit, cannot be tipped, and the Wagering Requirement limits Tips as clause 11.5 provides. Tips must not be used to pay for goods or services, to move value between your own Accounts, or to pass value on behalf of anyone else, and they are monitored under the Anti-money laundering policy.

The Vault keeps part of your Balance apart from play. You may lock it for a period you choose of up to 24 hours, and once set, a lock runs until its countdown ends. While a lock runs, you cannot move money out of the Vault, though you can still move money in.

A Withdrawal is made from the Balance, not from the Vault. To withdraw value held in the Vault, move it back to the Balance first.

While your Account is suspended you cannot log in, so no Deposit or Withdrawal can be made from it. A Withdrawal Trade not yet approved for purchase when the suspension begins is stopped and its amount returns to the Balance, while a Deposit already under way that completes during the suspension does not Land and is held under clause 6.8. Withdrawals can be made again only once our staff lift the suspension after Review, and we tell you what we need from you unless the law prevents it.

To close your Account, ask Support and finish any open Rounds first. Withdraw your Balance, including any money in the Vault, before closure. On closure, Withdrawals already in progress are completed or refunded to the Balance under section 7, and a Deposit still under way is settled under section 6, including clause 6.8. Where a Balance remains, it is paid out as clause 16.4 of the Terms provides.

Where we close an Account for a breach of the Terms, we may withhold the amounts connected with the breach, and clause 17.2 applies to the rest of the Balance.

No fee is charged for inactivity, and an inactive Account keeps its Balance, as the Terms provide for dormant Accounts.

Amounts placed on Accounts by Peeks before the Launch Date, including the starting amount and any top-up given to an Access Code Account and any welcome amount, reward or prize, were given for play on the Site. They cannot be withdrawn, and they are removed on the Launch Date with recorded entries. For an Access Code Account, only the login carries over at launch.

We keep records of every Transaction, including the trade references of AssetPay and Steam, for as long as the law requires.

The personal data used for payments, such as your Steam ID, Trade URL, trade records, network address and Network Check results, is handled under the Privacy policy and Law 8968 on the protection of persons with regard to the processing of their personal data. The records of a Trade keep your network address only as a keyed one-way hash, and our audit records, including those of the Network Check, keep it only as such a hash together with the network range it belongs to.

We share with AssetPay and Steam what they need to complete a Trade. When the Network Check runs at a Deposit or a Withdrawal, it compares your network address with public lists of Tor, VPN and hosting networks and with what Cloudflare reports.

Identity details you give us are stored encrypted. A Step-up Check protects linking a Steam account, saving a Trade URL, each Withdrawal and each Tip.

Deposits and Withdrawals are made only through the Cashier. We do not act on payment instructions sent by email, Discord, social media or any other channel. Peeks staff never ask for your Steam password, Steam Guard codes or Steam API key, and never ask you to send Skins outside the Cashier.

Steam and AssetPay are independent of Peeks. We are not responsible for their outages, decisions or restrictions, for changes Steam makes to trading, or for any loss arising from them, except where the Terms say otherwise.

You are responsible for keeping the Linked Steam Account secure, your inventory public, your Trade URL current and your Steam Guard settings in place. We are not responsible for loss caused by a Trade Offer you accept that did not come from a Trade started in the Cashier, so check each offer against the details the Cashier shows before you accept it.

The limits on liability in the Terms apply to this Policy. Nothing in this Policy limits liability that cannot be limited under Costa Rican law.

If someone else has used your Account or your Steam account without your permission, tell Support at once. We review the Transactions concerned and may suspend the Account while we do so.

Whether any amount is restored depends on what the records show, and on whether you kept your login details and Steam account secure as the Terms require.

Report the use promptly, with a signed statement of what happened and the evidence you have. We review each Bet, Tip and Withdrawal made in that time. Where we are satisfied that they were made without your knowledge, and that you had kept your login details and Steam account secure as the Terms require, we may void the Bets, returning their stakes and removing their Winnings, and restore any amount the records show was taken. We may ask for identity documents before we do so.

We may change this Policy, and the date at the top shows when it last changed. Clause 1.7 of the Terms on notice of changes applies to this Policy. A new fee, or a lower limit under clause 8.4, always counts as a material amendment and takes effect only after that notice on the Site and by email, unless it is needed at once for legal, security or fraud reasons. Clause 5.6 applies when a Payment Method for Withdrawals is withdrawn, and clause 8.4 applies to changes to the limits in section 8.

A Transaction is governed by the version of this Policy in force when it started.

Questions about a payment go to Support, through the Support page or at support@peeks.gg. Complaints follow the Complaints policy.

This Policy is governed by the laws of Costa Rica, as set out in the Terms.