Restricted countries and VPN policy

This Restricted countries and VPN policy (the "Policy") sets out where the Service is not offered and what remains open in each place we list, how you must connect to the Site, the checks we run on your network and the records we keep of them, and what follows a breach. It forms part of the Terms of service (the "Terms"), and it expands on section 4 (Who can use Peeks) and section 5 (Location, VPNs and network checks) of the Terms.

Capitalized words in this Policy carry the meanings that the Terms give them, including Access Code Account, Account, Applicable Law, AssetPay, Balance, Bet, Cashier, Deposit, Fun play, Game, Game Aggregator, Masking Tool, Network Check, Open Round, Operator, Originals, Prohibited Conduct, Restricted Territory, Round, Service, Site, Skins, Steam, Studio, Studio games, Support, Tip, Trade URL, Vault, Winnings and Withdrawal. The following words are defined for this Policy:

• "Blocking Signal" means a finding by the Network Check that a connection passes through Tor, a VPN, a proxy or a hosting network, as described in clause 6.5.
• "Checkpoint" means each point at which the Network Check runs, as listed in clause 6.2.
• "High-risk Territory" means each place described in clause 3.6.
• "Listed Country" means each country, region or territory listed in clause 3.2.
• "Review Signal" means a finding by the Network Check that a connection uses iCloud Private Relay, or that the time zone of your device does not match that of your network, as described in clause 6.6.
• "Sanctioned Territory" means each place described in clause 3.5.
• "Status" means the level of access shown against a Listed Country under clause 3.4.

This Policy and the Terms are to be read together. Where they conflict, the Terms prevail, except where this Policy states that it overrides a named clause of the Terms. This Policy overrides the following clauses of the Terms, each only to the extent set out in the clause of this Policy shown in parentheses: clause 4.5 (clauses 3.1 and 3.3); clause 4.6 (clauses 3.4, 5.5, 5.8 and 11.5); clause 4.7 (clause 11.5); clause 5.2 (clauses 6.7, 8.5 and 8.6); clauses 5.4, 5.5, 5.6 and 18.7 (clause 6.14); and clause 5.9 (clause 9.8).

Where this Policy and another Policy conflict on where the Service may be used, on the Network Check or on what a person in a Restricted Territory may still do, this Policy prevails. In particular, the rules of the Payments policy and the Skins trading policy on who may make a Deposit or a Withdrawal give way to clauses 3.4, 5.5, 5.8 and 11.5.

This Policy applies to every person who visits the Site or holds an Account, including an Access Code Account. It applies from your first visit until your Account is closed and every amount owed between you and us has been settled.

Gambling laws, including those on gambling with a provider based in another country, differ widely from place to place and can change without warning. Before you open an Account, and on each later occasion that you use the Service, you must satisfy yourself that the law of the place where you live and the law of the place where you are at that moment both allow it.

The list in section 3 records where we have chosen not to offer the Service. It is not a record of where online gambling is lawful. A place missing from the list is not, for that reason alone, a place where the law permits you to use the Service, and nothing on the Site is an offer of gambling, or an invitation to gamble, made to a person for whom gambling would be unlawful.

We do not direct our marketing at people in a Restricted Territory. A post, stream, video, advertisement, message or link about Peeks that reaches you in a Restricted Territory, whether it comes from us or from anyone else, is not an offer to you and gives you no permission to use the Service. No one is authorized to promote Peeks on our behalf to people in a Restricted Territory.

This Policy is not legal advice, and Support cannot give legal advice. If you are unsure whether you may use the Service where you live or where you plan to go, ask a lawyer qualified in that place before you open an Account or make a Deposit.

The Service is open only to people aged 18 or over, or older where the law of the place where you live or the place where you are sets a higher age for gambling, as clause 4.1 of the Terms provides. A higher local age binds you for as long as you are in that place, even if you live elsewhere. We may also set a minimum age of up to 21 for a Listed Country. When you give us your identity details, we compare your age with the highest minimum age set for the country in those details and for the country you connect from, and we may make the same comparison with the country of an identity document you show us. If you are younger than that age, we cannot continue with your Account, and the Site shows "We can't continue with your account. Contact support."

The Network Check and the other measures in this Policy help us to enforce the Terms. They do not relieve you of your own duty to obey the law. Our decision to open your Account, accept a Deposit or let a connection through is not a statement by us that the law allows you to use the Service, or that the way you use it complies with this Policy.

Each of the following is a Restricted Territory: every Listed Country; every Sanctioned Territory; every High-risk Territory; and every other place where your use of the Service, or our offer of it to you, would break the law that applies there. Where clause 4.5 of the Terms defines Restricted Territories more narrowly, this clause overrides it.

No country is listed yet.

Clause 3.2, as it stands on this page at the time, is the only list of Listed Countries. A copy of it anywhere else, including clause 4.5 of the Terms, a help article or a message from Support, is given for convenience only. Where a copy differs from clause 3.2, clause 3.2 applies, and this clause overrides clause 4.5 of the Terms to that extent.

The Status of a Listed Country names what is closed there. Each Status is one of the following, or a combination of the last three, such as "Play and Deposits closed":

• Closed: sign-up, play and Deposits are all closed, as the next three items describe.
• Sign-up closed: no Account may be opened from that place.
• Play closed: no Bet may be placed and no Tip sent from that place, and Studio games, including their Fun play, do not open there.
• Deposits closed: no Deposit may be made from that place.

A Status may also show a minimum age above 18 for that place, which applies as clause 2.5 describes. Whatever the Status, you may still log in from a Listed Country to finish an Open Round of an Original, move money out of your Vault and withdraw your Balance, as clauses 5.5 and 5.8 describe, and Fun play of the Originals may stay open there. We may review a Withdrawal requested from a Restricted Territory before we process it, and we may hold it where sanctions or Applicable Law require.

You must treat every Sanctioned Territory, every High-risk Territory and every other place covered by the last item of clause 3.1 as Closed, whether or not it is listed, and a Listed Country shown without a Status is Closed. A place that is not listed may still lack some Games or features, as clauses 3.12 and 3.13 explain. Where a Status allows something that clause 4.6 of the Terms forbids, this clause overrides that clause.

A Sanctioned Territory is any country, region or territory that is for the time being under comprehensive sanctions or a comprehensive embargo that applies to us. A place becomes, or stops being, a Sanctioned Territory on the day the measure concerned changes, whether or not we have updated this Policy by then.

A High-risk Territory is any jurisdiction that the Financial Action Task Force (FATF) has named as high-risk and subject to a call for action. A FATF listing is not a sanction. We restrict these places because FATF has found serious gaps in how they counter money laundering and the financing of terrorism. A place becomes, or stops being, a High-risk Territory on the day FATF publishes the change, whether or not we have updated this Policy by then.

Unless clause 3.2 says otherwise, a Listed Country includes its overseas territories, dependencies and possessions and its military bases outside its borders. Where clause 3.2 names a region, province or state rather than a whole country, only that part of the country is a Restricted Territory.

Our checks see only the country linked to a connection, not the part of that country you are in. Where only part of a country is restricted, we may apply the restriction to the whole of that country, and we may rely on the address in your identity details and the other information described in clause 6.12 to decide whether it applies to you.

Costa Rica, where the Operator is established, is a Listed Country only if clause 3.2 lists it.

We list a place on one of four bases: sanctions, together with the duties placed on us by the law on sanctions, money laundering and the financing of terrorism, including Costa Rica's Law 7786 as amended by Laws 8204 and 9449; the terms of the providers through which we offer Studio games and other parts of the Service; the terms of AssetPay, through which we offer Skins trades; and legal advice on the law of the places concerned.

We may also withdraw the Service, in whole or in part, from a further place, for a set period or with no end date, where we consider it necessary because of a change in the law, a request from an authority, a requirement of Steam, AssetPay, a Studio or another provider, a risk of fraud or money laundering, or a threat to the security of the Service. Where we mean such a restriction to last, we will add the place to clause 3.2.

A Studio may forbid the supply of its games in certain countries under its own licenses and contracts. It may also limit a single game, such as a branded game or a jackpot game, to fewer countries, or offer a game only in countries it names. Where such a limit covers the place where you are, the game may not open or may show a message, even though the rest of the Service is open to you. The limit is the Studio's: Support cannot lift it, it does not affect the rest of your Account, and it does not make the place a Restricted Territory. You must not use a Masking Tool to reach such a game. If a Studio voids a Round because it was played from a place the Studio does not supply, the rules of that Game decide what happens to the stake.

Each payment provider, and for Skins also Steam, sets its own rules on where its services may be used. A Deposit or Withdrawal by a method the Cashier offers may be unavailable in a place where the provider of that method does not permit it, and we cannot lift a restriction that a provider applies.

Two separate tests apply, and you must meet both. You must not open an Account, place a Bet, make a Deposit, move money into the Vault, or send or receive a Tip:

• if you are resident in a Restricted Territory, wherever you are at the time; or
• if you are physically present in a Restricted Territory, wherever you live and however short your stay.

You may still log in to finish an Open Round of an Original, move money out of your Vault and withdraw your Balance, as clauses 3.4, 5.5, 5.8 and 11.5 allow.

You are resident in the place where you have your usual home. If you have a home in more than one place, you are resident in each of them. If you have no fixed home, you are resident wherever you are staying. Where your residence is unclear, we may decide it from the identity details in your Account, the documents you give us under section 7 of the Terms and the other information described in clause 6.12.

Your nationality does not by itself bar you from the Service. Some sanctions laws, however, apply to a person because of their nationality or because they are named on a list, and clause 4.10 of the Terms and the Anti-money laundering policy govern those cases.

You must not let any person who is resident or present in a Restricted Territory reach the Service through your Account, your login details, your device or your connection. You must not place a Bet, make a Deposit, request a Withdrawal or send a Tip for such a person or at that person's direction, and you must not open an Account so that such a person can play through it.

You must not give us an address, a country, a document or any other information about where you live or where you are that you know or suspect to be untrue. You must not use another person's address, identity documents, Steam account or connection to appear to be somewhere you are not.

We may block every part of the Site, including browsing and Fun play, from a Restricted Territory. Where the Site can still be reached from a Restricted Territory, a visitor there may use only what clauses 3.4, 5.5, 5.8 and 11.5 allow. A visitor who is not logged in may browse the Site and use Fun play of the Originals there, but Studio games, including their Fun play, do not open where play is closed.

The checks under clause 3.4 use the country that Cloudflare links to your connection, whether or not the Network Check is switched on. We may also refuse to open an Account, or refuse a Bet, a Deposit, a Tip or any other action that clause 3.4 does not keep open, where the country in your identity details or any other information we hold indicates that you are resident or present in a Restricted Territory. Where Cloudflare links no country to your connection, we may treat the connection as coming from a place that is Closed under clause 3.4, and the Site then refuses those actions with the messages in clause 4.8.

Where we refuse an action because of the country you connect from, the Site shows a short message in place of that action: "Peeks isn't available in your country." when you try to open an Account, or to open a Studio game without logging in, and "Peeks isn't available in your country. You can still withdraw your balance." when you are logged in. The message does not mean that we have found a Masking Tool, and it is separate from the screen described in clause 6.5. If you are not in that country, section 10 applies.

If you travel to a Restricted Territory, you must not use the Service at any time while you are there, except as the Status of that place allows under clause 3.4. This applies to a short visit, a business trip and a stopover at an airport or port, and to the time you spend aboard an aircraft, ship or train while it is within that territory. While you are outside the territory of every country, at sea or in the air, you are treated as present in the country where the ship or aircraft is registered. An Account opened lawfully elsewhere gives you no right to use the Service from a Restricted Territory.

Before you travel, check whether your destination, and each place you will pass through, is a Restricted Territory, and check the law that will apply to you there. A place that is not on our list may still have laws that forbid you to use the Service while you are in it.

A stay in a Restricted Territory during which you do not use the Service will not, by itself, lead to any step under section 9. Your Account, your Balance and the money in your Vault stay as they were, and you may use the Service again once you are back in a place that is not a Restricted Territory.

From a Restricted Territory you may log in to finish an Open Round of an Original or to request a Withdrawal, as clause 3.4 allows, but you must not start a new Round. A Round of an Original that you leave open waits for you, and any other Bet that we accepted before you entered that territory is settled under the rules of its Game, in each case unless it is declared void under section 9.

If you are in a Listed Country and need your Balance before you leave, you may log in and request a Withdrawal in the Cashier, by a method that the Cashier offers in that place and that clause 9.31 of the Terms allows. Before we process it, we may review it, ask for the identity checks described in clause 9.7, and hold it where sanctions or Applicable Law require. If you cannot use the Cashier, email Support from the address on your Account, and after those checks we may pay your Balance by such a method. Where clause 4.6 of the Terms would forbid that Withdrawal, this clause overrides it.

When you return, we may ask you to show that you have left the Restricted Territory before we restore full access to your Account, for example where our records, or the other information described in clause 6.12, suggest that you were there. Suitable evidence includes a boarding pass or ticket in your name for the journey out, or a dated receipt, bill or booking from the place where you are now.

If you plan to move your home to a Restricted Territory, withdraw your Balance before you leave and ask Support to close your Account. You must not use the Service once you have moved.

If you have already moved to a Restricted Territory, you may log in only to finish an Open Round of an Original, move money out of your Vault and withdraw your Balance in the Cashier, and you must then ask Support to close your Account. You may instead email support@peeks.gg from the email address on your Account. We will close the Account and, after the checks described in clause 9.7, pay out any Balance that remains under clause 16.4 of the Terms, by a method that clause 9.31 of the Terms allows, unless Applicable Law prevents it. Where clause 4.6 of the Terms would forbid that Withdrawal, this clause overrides it.

Whatever the Status of the place where you are, you may email Support from the address on your Account to close your Account, to recover your Balance under clause 5.5 or 5.8, to ask for your Bet history, your transaction history and the records described in section 7 that relate to you, to ask us for the personal data we keep about you, as the Privacy policy allows, or to make a complaint under the Complaints policy. None of these is a breach of this Policy. We send what you ask for to the email address on your Account.

If you move from one place to another and neither is a Restricted Territory, ask Support to update the address in your identity details. We may ask for evidence of your new address. You must keep your existing Account and must not open a second one.

We may run the Network Check to enforce the ban on Masking Tools in the Terms and in this Policy, and to protect Accounts against takeover, fraud and money laundering. We decide whether it runs and how it acts on what it finds, as clause 6.8 explains.

While it is switched on, the Network Check runs at each of the following Checkpoints:

• sign-up, including sign-up with an access code;
• login, whether by password, two-step code, passkey or access code;
• visit, each time the Site opens or reloads while you are logged in, and each time you press Try again on the screen described in clause 6.5;
• Deposit, each time you start a Deposit, including a Skins Deposit; and
• Withdrawal, each time you start a Withdrawal, including a Skins Withdrawal.

The Network Check does not run when you place a Bet, open a Game, send a Tip, move money to or from the Vault or link a Steam account. We may add these or other Checkpoints, such as a change of Trade URL, and we will add each new Checkpoint to this clause when it starts.

At each Checkpoint the Network Check considers:

• the IP address from which your connection reaches the Site;
• the country that Cloudflare associates with that address, which also decides the country checks described in clause 4.7, even while the Network Check is switched off, and whether Cloudflare identifies the connection as coming from the Tor network;
• the time zone that Cloudflare associates with that address;
• whether the address falls within any of the lists described in clause 6.4;
• where neither Cloudflare nor those lists settle the matter and a lookup provider is switched on, that provider's assessment of whether the address belongs to a VPN, a proxy, Tor or a hosting network, together with any of the following that it reports: whether the address is an iCloud Private Relay address, and the country and time zone of the address; and
• the time zone set on your device, which the Site sends from your browser with its requests to our servers.

Where a lookup provider is consulted and reports a country or a time zone, we use its figure in place of Cloudflare's, and we record with any finding the country we used. Where neither gives a time zone for the address, no time zone comparison is made.

The lists are the list of Tor exit relays published by the Tor Project, the address ranges that Apple publishes for iCloud Private Relay, and a public list of address ranges used by VPN services and datacenters, from which we remove the Private Relay ranges. We refresh each list on a regular schedule and keep stored copies for use when a source cannot be reached. When we ask a lookup provider about a connection, we send it the IP address and no other information about you.

Tor, VPN, proxy and hosting network findings are Blocking Signals. When the Network Check is set to refuse connections and finds a Blocking Signal, it refuses the sign-up, login or action, and the Site shows, in place of its pages, a screen headed "Not available on a VPN or proxy" that reads "Turn it off and try again." Apart from live support, no other part of the Site can be used on that connection while the screen is shown. The Try again button repeats the check: if the connection is clear, the Site returns; if it is not, the screen adds "Still on a VPN or proxy." The Contact support button on the screen opens live support on the Site. The screen shows no reference number or IP address, so give Support the details listed in clause 10.3.

iCloud Private Relay and a time zone mismatch are Review Signals. A time zone mismatch arises when the time zone set on your device differs by an hour or more from the time zone of your network's location. A Review Signal never blocks a connection by itself and never brings up the screen described in clause 6.5. Private Relay on its own is neither recorded nor acted on. A time zone mismatch, with or without Private Relay, is recorded under section 7 and may lead to a review under clause 6.12.

Some browsers and privacy settings report a standard time zone, often Coordinated Universal Time (UTC), in place of the one set on your device, and a device left on your home time while you travel reports that time zone. Either can cause a time zone mismatch. A setting of this kind is not a Masking Tool where it is not used to misstate where you are, and this clause overrides clause 5.2 of the Terms to that extent. It may still lead to a review under clause 6.12. To avoid one, let the Site see your device's own time zone, and keep the date, time and time zone on your device set automatically or correct for where you are.

We decide whether the Network Check runs at all and, while it runs, whether it refuses connections that show a Blocking Signal or records them for review without refusing them, and we may change those settings at any time without notice. A connection that was not checked or not refused, for any reason, has not been approved: the ban on Masking Tools applies whether or not a check ran or detected the tool.

If a check cannot be completed, for example because a source does not reply in time or your browser does not send its time zone, the check relies on the sources that did reply, and the action is not refused for that reason alone. We may instead refuse the action until a check can be completed. A connection let through in this way has not been approved, and section 8 still applies.

The Network Check is automated and relies on data from third parties. It cannot detect every Masking Tool, and it can flag a connection that uses none. We do not promise that it will detect any particular tool or that its findings will always be correct. Section 10 explains what to do if you think a finding is wrong.

The country linked to an IP address is an estimate. It can be wrong near a border, and it often shows another country when you use mobile roaming, a travel eSIM, satellite internet, or the Wi-Fi on a plane or ship, because that traffic reaches the internet somewhere else. Some of these connections also read as a hosting network. Used in the place where you are, they are not Masking Tools, but they may still be refused or reviewed. A roaming connection can also show your home country while you are in a Restricted Territory, and the rules in section 4 still apply to you there. If you expect to use one of these connections on a trip, you may tell Support beforehand.

Apart from the Network Check, we may review where you are and where you live at any time. For that purpose we may use the records described in section 7, the identity details in your Account, the documents you give us under section 7 of the Terms, the pattern of activity on your Account and anything you tell Support. Where that information suggests that you now live in a country other than the one in your identity details, we may ask you to update your address or to explain the difference, and clause 9.2 applies until you do.

While it runs, the Network Check applies to everyone who reaches a Checkpoint, and you cannot opt out of it. If you do not want your connection checked, do not use the Service.

Sections 6 and 7 describe the Network Check and its records as they operate. Where clause 5.4, 5.5, 5.6 or 18.7 of the Terms describes them differently, sections 6 and 7 apply, and this clause overrides those clauses of the Terms to that extent.

When a check finds a signal other than Private Relay on its own, we record: the Checkpoint and the step within it, such as a password or passkey login; the date and time; whether the check was set to refuse or only to record; a keyed one-way hash of the IP address and its network prefix (the first 24 bits of an IPv4 address or the first 48 bits of an IPv6 address), but not the address itself; each signal found and the source that reported it; whether the connection was refused or only recorded; the date of any Tor, VPN or datacenter list that matched; a summary of the provider's assessment, where one was asked; both time zones, where they differed; the country associated with the address; at a refused sign-up, the username entered; at a sign-up or login with an access code, a reference to that code, where it is one we issued; and, at a Deposit or Withdrawal Checkpoint, the amount, the method and the game of the transaction concerned, with a reference to the request. A refused Deposit or Withdrawal is also logged as a refused money movement on your Account.

A check that finds no signal, or finds only Private Relay, leaves no record of the check, although your session may still keep a keyed hash of your IP address and the country of your connection, as the Privacy policy explains. A refusal at sign-up is recorded without an Account, because none exists at that point, and so is a refused login where the details entered were wrong or the Account is suspended. Two kinds of check leave no record even when they find a signal: a Try again by a visitor who is not logged in, even where it refuses the connection; and a check at the two-step code step of a login that lets the connection through.

At the visit Checkpoint, no new record is made where a check for the same Account and the same IP address has the same outcome (refused, or recorded without being refused) as a record made in the previous six hours.

Our staff can see, for each Account, how many checks were refused, how many found a Blocking Signal without being refused, and, for the most recent recorded check, the Checkpoint, the time, the signals and, where their role allows it, the network prefix of the address. Staff whose role lets them read our audit records can see each record in full, which never holds the address itself. Staff use these records to enforce the Terms, to review Accounts and to answer questions from you and from authorities.

When you request a Withdrawal, we also record the result of each check we run on it, including the country in your identity details, the country you connected from, any entry in clause 3.2 that covers either of them and whether the Network Check saw a Masking Tool at the time. Our staff may use these results when they review the Withdrawal.

These records are personal data. We handle them under the Privacy policy and Costa Rica's Law 8968 on the protection of persons with regard to the processing of their personal data.

A refusal by the Network Check is an automated decision. You may ask Support to have a member of staff review it, as section 10 explains.

You must not use a Masking Tool at any time while you use the Service, whatever your reason, including privacy, security, the rules of your employer or access to other content, and whether or not you are in a Restricted Territory.

Clause 5.2 of the Terms defines Masking Tools. Without limiting that definition, they include:

• VPN services, whether they run as an app, in a browser, on a router, in an operating system or within security software;
• proxy servers of every kind, including web, SOCKS, residential, mobile and datacenter proxies, and smart DNS services;
• Tor, and any other network that passes traffic through relays to hide where it comes from, other than iCloud Private Relay on its own as clause 8.5 allows;
• servers rented from a hosting, cloud or datacenter provider and used to reach the Site in place of your own connection;
• remote desktop, remote browser, virtual machine and emulator setups through which you operate a device located elsewhere;
• false GPS or Wi-Fi location data, and a device time zone, language or region chosen to misstate where you are;
• settings and software that feed your device false location data, such as mock location tools or developer and debugging modes used for that purpose, and changes to your device's operating system made to run them;
• another person's connection, hotspot or device in a different place, used to make you appear to be there; and
• any other tool, service or technique whose purpose or effect is to keep us from knowing your real location or network.

Some software and networks send traffic through a VPN or a proxy without making it obvious, including security suites with a secure browsing or safe connection feature, browser extensions that unblock or compress content, data saving modes, the networks of some employers, schools, hotels and airports, and some mobile carriers. You are responsible for how your device and your network connect to the Site. Where a feature of this kind causes a refusal, turn it off or use a different connection.

An IP address can also be listed as a proxy because of software on any device that shares your connection, such as malware, or an app that pays you to share your bandwidth and sends other people's traffic through your network. Remove that software, scan your devices and restart your router. A listing can take several days to clear after the cause has gone, and clause 10.8 applies in the meantime. Software of this kind is not a Masking Tool for you unless your own use of the Service passes through it.

For the purposes of clause 5.2 of the Terms, the use of iCloud Private Relay on its own is not the use of a Masking Tool, and this clause overrides clause 5.2 of the Terms to that extent. Private Relay must not be combined with any other Masking Tool, and the time zone check in clause 6.6 continues to apply.

None of the following is a Masking Tool on its own: your home broadband; mobile data on your own phone in the place where you are, including a hotspot or tethering from it; a public, hotel, school or workplace network in the place where you are, although clause 8.3 may still apply; iCloud Private Relay, as clause 8.5 explains; ad blockers, tracker blockers and password managers that do not route your traffic; encrypted DNS settings that protect your look-ups without changing the route your traffic takes; and sharing or streaming your screen, on a call or a live stream, as long as no one in another place controls your device. Where clause 5.2 of the Terms could be read to cover any of these, this clause overrides it.

You must not try to get round a refusal or a restriction, for example by switching to another Masking Tool or to another server of the same service until a check passes, by using another person's Account or device, or by opening a new Account, or using another Account of yours, after a refusal or a closure under this Policy. Clause 6.2 of the Terms applies to any such Account. You must not sell, share or promote ways of getting round the Network Check or this Policy, and you must not help another person to do so.

We treat a breach of this section, and every attempt to get round a refusal, as a serious breach of the Terms.

This section applies where we establish, or reasonably suspect, any of the following: that you used the Service while resident or present in a Restricted Territory; that you used a Masking Tool; that you gave us untrue information about where you live or where you are; or that you let a person in a Restricted Territory use the Service through you.

While we review your Account, we may at once and without notice end your session, refuse any connection, login or action, suspend your Account, and hold your Balance, the money in your Vault and any pending Withdrawal. We may ask you for the information listed in clause 10.3 and for documents under section 7 of the Terms, and we may keep these steps in place until you have provided them to our reasonable satisfaction.

When we take a step under clause 9.2, we will tell you by email which part of this Policy it concerns and what we need from you, unless the law or an authority prevents it, as clauses 16.2 and 16.17 of the Terms provide. Send what we ask for promptly, or tell Support if you need longer. If you do not reply, the steps stay in place, but your Balance and the money in your Vault remain held for you and are not forfeited because you did not reply.

Where we find that a breach took place, we may declare void each Bet placed during the breach. For each void Bet we return the stake to your Balance and remove any Winnings it produced; where those Winnings have already left your Balance, we may recover them by set-off under clause 8.8 of the Terms. We may also reverse Tips sent or received during the breach where they can still be reversed, and refuse or cancel any Deposit or Withdrawal requested during it.

The steps we take will be in proportion to the breach. We take into account, among other things, whether you knew of the breach, how long it lasted, how many Bets were placed and how much was staked during it, whether you tried to get round a refusal, whether you told us yourself, and whether your Account shows any other breach of the Terms. Where all we find is a Review Signal, or a brief connection through a feature described in clause 8.3 or 8.4 that you did not know was active, and you give us a satisfactory explanation, we will lift any restriction and take no step under clause 9.4.

Where you used the Service in a Restricted Territory without a Masking Tool, did not know that the place was a Restricted Territory, and stopped once you knew, we will not close your Account for a first case of this kind. This clause does not apply to a Sanctioned Territory or a High-risk Territory.

We may close your Account under section 16 of the Terms. Where we close it under this section and find no other breach, we return the Balance that remains after the steps in clause 9.4, including the money in your Vault, under clause 16.4 of the Terms, through a Withdrawal by a method that clause 9.31 of the Terms allows, once you have passed the identity checks we ask for. Clause 11.8 applies to any Balance we cannot pay out.

Where the breach also involves conduct named in clause 16.6 of the Terms, such as fraud, money laundering, terrorist financing or the evasion of sanctions, clause 16.6 of the Terms applies in place of clause 9.7. A breach that consists only of using the Service from a Restricted Territory, using a Masking Tool, or both, does not by itself bring clause 16.6 of the Terms into play, and this clause overrides clause 5.9 of the Terms to that extent. Where a sanctions law forbids us to pay you or requires us to freeze funds, we will hold the funds as that law requires and release them only when it allows.

Where we close your Account while a Round is open, we will settle that Round under the rules of its Game before we pay out what remains.

Where we have closed an Account under this section, we may refuse to open another Account for you.

We may report a breach of this Policy to any authority where Applicable Law requires or allows it, and we may share information about it with the Game Aggregator, AssetPay, Steam and other operators where the law allows, as clause 14.5 of the Terms provides.

Clause 5.11 of the Terms applies to every step we take under this Policy.

If you see the screen described in clause 6.5 and believe that you are not using a Masking Tool, work through the following and then press Try again:

• quit every VPN app, including one that starts with your device or runs on your router, and turn off any VPN or proxy built into your browser;
• turn off browser extensions that route or compress traffic, such as unblocking, proxy and some privacy extensions;
• turn off any secure browsing, safe connection or similar feature in your security software;
• end any remote desktop or remote access session;
• on a workplace, school, hotel or public network, switch to mobile data or your home connection;
• restart your router, or move between Wi-Fi and mobile data, which can give your connection a new IP address;
• look up your public IP address on an IP lookup page, and check the country it shows and whether it is listed as a VPN, proxy or hosting address;
• if that country is wrong, or the address is listed as a VPN or proxy although you use none, ask your internet provider to correct it, because we cannot change how other services list your address;
• on a workplace or school device or network, ask its administrator whether your traffic passes through a VPN or a proxy;
• scan your devices for malware, and remove any app that shares your bandwidth, as clause 8.4 explains;
• try another browser, and then another device, on the same connection, to find what causes the refusal; and
• when you have finished, switch back on any security feature you turned off.

If the screen remains, use the Contact support button on the screen, which opens live support, or email support@peeks.gg. A refusal by the Network Check does not stop you from using live support or from emailing Support.

Your message should include:

• the email address or username of your Account, if you have one;
• the date and time of the refusal, and your time zone;
• where you were when it happened, giving the country and the town or city;
• the Checkpoint at which it happened, such as sign-up, login, opening the Site, a Deposit or a Withdrawal;
• the words shown on the screen, and a screenshot of it;
• your device, its operating system and your browser;
• the kind of connection you were using, such as home broadband, mobile data, or a workplace, school, hotel or public network, and the name of your internet provider;
• whether you were traveling, or using roaming, a travel eSIM, satellite internet, or the Wi-Fi on a plane or ship;
• your public IP address, taken from an IP lookup page, because the address shown in your device settings is usually a local one; and
• any VPN, proxy, security, privacy or bandwidth-sharing software installed on your device or your network, even if it was switched off.

Never send your password, a two-step code, a recovery code or a Steam Guard code to anyone, including Support. Support will never ask you for them.

A member of our staff will review your case and tell you the outcome. We may ask for evidence of where you are or where you live, or for details of your connection, such as a statement from your internet provider.

A document that shows your home address must be in your name and recent, such as a bank statement, a utility bill or an official letter. You may cover details we do not need, such as account numbers, as long as your name, the address, the date and the issuer can still be read. Once you have shown us where you live, we will not ask for that evidence again unless your details change, other information suggests that you have moved, or a check under section 7 of the Terms calls for it.

Where the evidence shows that you used your own home or mobile connection with no Masking Tool, we will lift any restriction on your Account and reverse any step taken under section 9 for that connection, as clause 5.10 of the Terms provides.

We cannot exempt a connection, a device or an Account from the Network Check. If a connection still shows a Blocking Signal after our review, you will need to use a different connection. A finding can clear when the source that reported it updates its data, which can take several days.

While we review your case, the steps in clause 9.2 may remain in place, and clause 5.4 applies to open Rounds and to Bets already accepted.

If you disagree with our decision, you may complain under the Complaints policy, including by email from a Restricted Territory, as clause 5.9 allows.

We may change this Policy at any time, including by adding a place to clause 3.2, removing one from it or changing its Status. The effective date at the top of this Policy shows when it last changed.

A change takes effect when we publish it, unless our notice of the change gives a later date. A change to the measures or lists described in clauses 3.5 and 3.6 takes effect as those clauses provide. We may make any change take effect at once where the law, an authority or a service provider requires it.

Where a change, other than a change to the list in clause 3.2, would make something you may do today a breach of this Policy, such as ending the allowance for iCloud Private Relay in clause 8.5 or adding a kind of connection to clause 8.2, we will tell you before it takes effect, as clause 1.7 of the Terms provides, unless the law, an authority or a security threat requires it to take effect at once. Doing what the change forbids before it takes effect is not a breach.

If the country or region where you live becomes a Restricted Territory, the restriction applies from the date of the change, as clause 11.2 provides, and we may tell you by email. We decide who lives there from the address in your identity details or, where you have given none, from the other information described in clause 6.12. We may set a last day for Withdrawals, and we will tell you of it.

From the date of the change, you may not place Bets or make Deposits. Until any last day for Withdrawals, you may log in only to finish an Open Round of an Original, move money out of your Vault and withdraw your Balance, whatever the Status of that place. Bets accepted before the change are settled under the rules of their Games. This clause applies despite clause 4.1 of this Policy, and it overrides clauses 4.6 and 4.7 of the Terms to that extent.

If you no longer live in that place, update your address and send evidence under clause 10.6. Your Account then stays open.

After any last day for Withdrawals, we may close the Account of each person who still lives there and pay out any remaining Balance, including the money in the Vault, under clause 16.4 of the Terms.

If a Balance remains after the last day for Withdrawals set under clause 11.4, or when we close your Account under section 9, we hold it for you. It is not forfeited because it goes unclaimed. You may claim it at any time by emailing Support from the address on your Account. We pay it under clause 16.4 of the Terms, or under clause 9.7 where we closed the Account for a breach. Where no Withdrawal method can reach you, for example because the provider of a method you used for your Deposits does not operate where you are, or your Steam account cannot trade, we keep holding the Balance until a Withdrawal is possible.

If a place is removed from the list, people who live there may open an Account under the Terms from the date of the change. An Account that we closed because of the restriction is not reopened automatically, but its holder may ask Support to reopen it.

Each version of this Policy carries the date it took effect. We keep every earlier version, and on request Support will send you the version that applied on a date you name.

For any question about this Policy, about whether a place is a Restricted Territory or about travel, contact Support through the Support page or email support@peeks.gg, and do so before you travel or make a Deposit if you are unsure. Support can tell you whether a place is on our list and what its Status is; it cannot tell you whether the law of that place allows you to gamble.

If you believe that someone is using the Service from a Restricted Territory, through a Masking Tool or through another person's Account, tell Support. We will look into it, and we will not tell the person concerned who made the report, unless the law requires us to.