Skins trading policy

This Skins trading policy (the "Policy") sets out the rules for Deposits and Withdrawals made in Skins. It forms part of the Terms of service (the "Terms") under clause 1.2 of the Terms. Capitalized words that section 2 does not define, such as Balance, Cashier, Coin, Deposit, Deposit limit, Digital Currency, Trade hold, Trade URL, Wagering Requirement and Withdrawal, have the meanings the Terms give them.

We hold no Skins for you. When you make a Deposit, AssetPay receives your items through a Steam trade and we add their dollar price to your Balance. When you make a Withdrawal, we take the Quote from your Balance and pay AssetPay ourselves, and AssetPay has the items you chose sent to your Linked Steam Account. Skins are priced and settled in US dollars, and the Cashier shows your Balance and, where it is held in more than one Coin or payment method, the amount held in each, as clause 8.1 of the Terms provides.

For the purposes of clause 1.3 of the Terms, this Policy expressly overrides clauses 9.6, 9.11, 9.12, 9.13, 9.20, 9.25 and 9.29 of the Terms, each only where it differs from this Policy. On every other matter, the Terms prevail.

Where another Policy states the conditions, price, settlement, refund or Reversal of a Trade differently from this Policy, this Policy applies, unless Applicable Law requires otherwise. This clause gives way to the Anti-money laundering policy on money laundering, terrorist and proliferation financing and sanctions, and to the Restricted countries and VPN policy on the places from which Skins may be traded, on the Network Check and on what a person in a Restricted Territory may still do.

In this Policy:

• "Bot" means a Steam account that AssetPay uses to send or receive items in a Trade.
• "CS2" means Counter-Strike 2.
• "Decline" means declining in Steam a Trade Offer for a Withdrawal, and includes a Trade Offer that AssetPay records as declined; "Declined" has a matching meaning.
• "Held Amount" means the amount taken from your Balance and held for an item in a Withdrawal until the item is delivered or the amount returns to your Balance.
• "Land", for a Deposit, means that its amount is added to your Balance in settlement of the Deposit, and "lands", "landed" and "landing" have matching meanings. An amount added early under clause 7.4 does not make a Deposit land.
• "Landing Date" means the date the Cashier shows as the day on which a CS2 Deposit is expected to land.
• "Linked Steam Account" means the Steam account linked to your Account under section 4.
• "Marketplace Item" means a CS2 item that AssetPay buys from a Seller to fill a Withdrawal.
• "Quote" means the dollar amount the Cashier shows for the items in a Deposit or a Withdrawal at the moment you confirm it.
• "Recorded Debt" has the meaning given in the Terms. It includes the part of a reversed Deposit that your Balance cannot cover, which section 10 deals with, and the value of an error that has not been recovered, which section 16 deals with.
• "Reversal" means any action in Steam, by any party, that undoes all or part of a Trade after it was accepted, including a reversal made during a Trade hold.
• "Seller" means a person who lists an item on AssetPay's market and sends it to you once a Withdrawal buys it.
• "Stock Item" means a CS2 item that a Bot sends from AssetPay's own stock to fill a Withdrawal.
• "Trade" means one transaction that AssetPay carries out, and that we record, for a Deposit or a Withdrawal, together with every item in it. A single Deposit or Withdrawal may be carried out as more than one Trade.
• "Trade Offer" means the offer that Steam presents to you to accept or decline a Trade.

Except as clause 3.7 and the Restricted countries and VPN policy allow, you may make a Deposit or a Withdrawal in Skins only if:

• you may use the Service under section 4 of the Terms, which includes being at least 18 years old;
• your Account is open and in good standing;
• you have verified the email address on your Account;
• for a Deposit, your Account has completed the Verification Level that clause 3.2 requires;
• you have a Linked Steam Account and a saved Trade URL under section 4; and
• you are not in a Restricted Territory, as clause 4.5 of the Terms and the Restricted countries and VPN policy define it.

Every Deposit in Skins needs Verification Level 1. A Deposit also needs Verification Level 2 once your Deposits in the last 30 days, including that one, reach $2,000, or where the Cashier lists it as a requirement, and Verification Level 4 once your Deposits and the Tips you have received, including that Deposit, reach $10,000 in the last 30 days or $25,000 in the last 365 days. Deposits still under way count toward these totals, a Verification Level that is still in progress counts as the Level below it, and a Deposit that needs a Level your Account has not completed is refused with the line "Verify your identity to deposit." A Withdrawal in Skins needs Verification Level 2 where the Cashier lists it as a requirement. The Identity verification policy describes each Verification Level, and we may also ask for any check it allows at any time.

You must not use a VPN, a proxy, Tor, a hosting network or any other means of hiding or changing your location for a Deposit or a Withdrawal. We may run the Network Check on Deposits and Withdrawals and refuse a request that it links to any of them, as the Restricted countries and VPN policy explains.

While a Play break or a Self-exclusion is in force, you cannot make a Deposit, but you may make a Withdrawal. A Deposit that completes while one is in force does not land, even if you started it or accepted it in Steam before the break began, and is held under clause 3.8.

While your Account is suspended, you cannot make a Deposit or a Withdrawal, and Withdrawals resume only if our staff lift the suspension after a review under the Terms. A Deposit already under way that completes during the suspension does not land and is held under clause 3.8.

Before the Launch Date, Deposits and Withdrawals in Skins are open only to Accounts held by our staff, and no other Account, including an Access Code Account, can make one, as clause 9.1 of the Terms provides.

If your Account closes, for any reason, Trades already under way still settle: a Deposit is settled under section 7 and clause 3.8, and a Withdrawal is delivered or refunded under sections 8 and 9. No new Deposit can start. Any Balance left is paid out under clause 16.4 of the Terms, through a Withdrawal that our staff arrange with you.

A Deposit that completes while your Account is suspended, on hold or restricted from payments or Deposits, while a Play break or a Self-exclusion is in force, or when the amount it would add goes over a Deposit limit or a cap our staff have set does not land. No amount is added early under clause 7.4 while any of these applies, and the amount the Deposit would still have added is held apart from your Balance and recorded against your Account. Our staff are alerted and deal with it. Contact Support about a Deposit held this way.

You may link one Steam account to your Account. It must be your own, opened by you and under your sole control. You must not link, deposit from or withdraw to a Steam account that belongs to another person, or one that you bought, borrowed, share or hold for someone else.

You link a Steam account through Steam's own sign-in page. We never see your Steam password. Steam gives us your Steam ID, and we read your public Steam profile name and avatar. When you open the Deposit screen or confirm a Deposit, and when a check under clause 10.11 runs, AssetPay reads from Steam the items in your inventory and whether each can be traded, and passes that list to us. We use the list to show your items, to price a Deposit and to run that check. We do not keep the list in our records, and we record only the items that become part of a Trade.

A Steam account can be linked to only one Peeks Account. Once linked, it stays tied to that Account, including after you unlink it, until our staff release it. Staff do not release a Steam account from an Account that is suspended or that has been under a Play break or a Self-exclusion.

You must save the Trade URL of your Linked Steam Account. We check that the Trade URL belongs to the Linked Steam Account and refuse one that does not. We store your Trade URL in encrypted form.

Each of the following requires a Step-up Check: linking a Steam account, replacing it, saving or changing your Trade URL, unlinking, and starting a Withdrawal. The check asks for a code from your authenticator app or a passkey where you have set one up, and otherwise for your current password.

No Withdrawal can start until a waiting period, currently 24 hours, has passed since you last linked a Steam account, including a replacement, or saved a new Trade URL. The Cashier shows when Withdrawals open.

Whenever a Steam account is linked or unlinked, or your Trade URL changes, we place a notice in your Account and email the address on your Account. If you did not make the change, contact Support at once.

You can replace or unlink your Linked Steam Account only once no Trade remains open, including a CS2 Deposit still within its Trade hold. Where a Trade in its Trade hold blocks the change, the Cashier shows when the hold ends. Otherwise, accept or decline your open Trade Offers, or wait for an open Withdrawal to finish, and then make the change.

Before a Trade starts, we check that your Linked Steam Account can trade, relying on our latest check. A Trade cannot start unless:

• your Steam inventory is public;
• Steam allows the account to trade, with no trade ban, trade probation or other trading restriction in force;
• for CS2 items, the account carries no VAC ban or game ban that stops CS2 trades; and
• for any Withdrawal and any Rust Deposit, Steam Guard Mobile Authenticator is active on the account and Steam is not holding its trades.

Steam sets its own Trade holds and restrictions, for example after you turn on Steam Guard Mobile Authenticator or move it to a new phone, reset your password or reverse a trade. We cannot shorten, lift or override them. While Steam holds trades on your account, you can make CS2 Deposits only, and those take longer to land.

If you lose control of your Linked Steam Account, or Steam bans or restricts it so that it cannot trade, tell Support at once. Our staff review every Trade still open on it. You may link another Steam account that you own once those Trades have closed. An item that reached your Linked Steam Account before you lost control of it was delivered, and we cannot recover it from that account.

After you replace your Linked Steam Account, we may ask you to show that you controlled the earlier account and how you lost control of it, and to complete checks under the Identity verification policy.

Where we have reasonable grounds to think that a Steam account is not under your sole control, or that it carries a risk such as a recent opening date with no history of trades or a Steam limit that clause 4.9 does not list, we may suspend your Account under the Terms while we review it. You may ask Support to review that decision.

You may deposit and withdraw items from CS2 and Rust only, unless the Cashier lists another game.

An item can be deposited only if AssetPay accepts it, which AssetPay shows by giving the item a deposit price. AssetPay may refuse an item at any time, including where the item cannot be traded in Steam at that moment or where AssetPay already holds as many of that item as it will take. A refused item is removed from the Deposit before the Trade starts, and the Quote changes to match.

The price of a deposited item is AssetPay's price for it. We add that price as shown, with no increase for stickers, float, pattern or any other feature of the item.

Withdrawals are filled from AssetPay's market. For CS2, it offers Marketplace Items and Stock Items; every item from Rust is bought from a Seller. Each listing shows the details that Steam and AssetPay provide, such as wear, float, pattern and stickers. The item sent is the listing you chose. We never send a different item in its place without your confirmation.

Skins exist only within Steam and the games they belong to. Valve Corporation and Facepunch Studios may change, restrict or remove an item, its appearance or its tradability at any time. We are not responsible for the effect of such a change on an item's price or availability.

An item is what Steam's records for it show, including its name, wear, float, pattern, stickers and any other attribute that Steam records. Pictures and labels on the Site are a guide only. Where they differ from Steam's records at the time of the Trade, Steam's records decide.

If a Withdrawal Trade Offer contains an item that differs from your confirmed listing in any detail that the listing showed, decline it. Its Held Amount returns to your Balance under section 9, and clause 9.6 applies to the Decline.

If you accept an item and then find such a difference, tell Support promptly and do not trade or use the item. We check the Trade against the records of Steam and AssetPay. A detail that the listing did not show is not a difference.

AssetPay sets the prices of Skins in US dollars, and we apply them one for one in both directions: the price of a deposited item, rounded down to the cent, is the amount added to your Balance, and the price of a withdrawn item, rounded up to the cent, is the amount taken from it.

We charge no separate fee for a Deposit or a Withdrawal. AssetPay's fee on a Withdrawal is included in the prices of the items you withdraw, so an item can cost more to withdraw than the same item adds to your Balance as a Deposit. The Cashier shows the full price before you confirm. Any fee that another party charges for your side of a trade is yours to pay.

Prices move with the market and may differ from prices on the Steam Community Market or elsewhere. A price shown at one moment is no promise of the price at another. We do not compensate you for a change in an item's price before or after a Trade.

If a price changes after you choose your items but before the Trade starts, the request stops and the Cashier shows the new total. The Trade starts only once you confirm the new total.

You are responsible for any tax due on your Skins trades in the country where you are taxed, as the Terms provide.

To make a Deposit, you choose items from your Steam inventory in the Cashier, which shows the Quote. When you confirm, AssetPay sends a Trade Offer to your Linked Steam Account from one of its Bots.

Before you accept, check that the Bot matches the details the Cashier shows for it, such as its avatar and the date it joined Steam. Steam will show that you receive nothing in the Trade; the amount you will receive is shown on the Site. You must accept the Trade Offer in Steam and confirm it as Steam requires. By accepting it, you confirm that you own the items, that no one else has a claim to them and that you are free to trade them.

A Trade Offer that you decline, or that expires before you accept it, ends the Deposit with nothing added to your Balance, and your items stay in your Steam inventory.

Steam applies a Trade hold to every CS2 trade, currently 7 days, together with any further days Steam adds to the trade, during which the trade can be reversed. A CS2 Deposit therefore lands only once its Trade hold has ended and AssetPay has confirmed the Trade. Until then the Cashier shows the Deposit as held by Steam, with its Landing Date.

Where the Cashier offers it and no Recorded Debt is open on your Account, part of a CS2 Deposit may be added to your Balance when its Trade hold starts, never more than the Quote. You may stake that amount, but you cannot withdraw it, send it as a Tip or move it into the Vault until the Deposit lands, and the Cashier shows "$X is held until Steam's hold ends." Where the amount that lands under clause 7.6 is less than the amount added early, the difference is taken back from your Balance, and where the Deposit is reversed or fails during its Trade hold, the amount added early is taken back under clause 10.4.

A Rust Deposit lands when the Trade completes and AssetPay confirms it. Where Steam holds a Rust Deposit trade, our staff review the Deposit, and nothing lands until that review ends.

The amount that lands is never more than the Quote:

• where AssetPay's final price for the items equals the Quote or is higher, the Quote lands, and where it is higher our staff also check the Deposit;
• where the final price is lower than the Quote by no more than 2%, the final price, rounded down to the cent, lands instead; and
• where the final price is lower by more than 2%, or the items received differ from those quoted, nothing lands until our staff have reviewed the Deposit, and the Cashier shows that it is being checked.

We place a notice in your Account when a Deposit lands. A Deposit that has landed is final, subject to section 10. Items you have deposited cannot be returned to you as items. To get one back, you may withdraw it at its market price if AssetPay offers it.

The items in a Deposit pass to AssetPay when the Trade completes in Steam. Your claim is to the amount that lands under this section, not to the items.

If items left your Steam inventory in a Trade with a Bot that the Cashier showed for your Deposit, but the Cashier does not show that Deposit, contact Support with the Steam trade offer ID. We match the Trade to your Account using the records of Steam and AssetPay. Once AssetPay confirms the Trade, the Deposit lands as it would have under clauses 7.4 to 7.6.

Items that you send in a trade you start yourself, or to a Steam account that the Cashier did not show for your Deposit, are not a Deposit. Tell Support at once. Where the items reached a Bot, we ask AssetPay whether it can return them or add their value to your Balance, but we cannot promise either outcome.

To make a Withdrawal, you choose items from AssetPay's market in the Cashier, which shows the Quote. When you confirm and pass the Step-up Check, we take the Quote from your Balance and hold it for the Withdrawal; the part held for each item is that item's Held Amount.

A Withdrawal may be carried out as more than one Trade, for example where you choose Marketplace Items and Stock Items together. Each Trade is tracked, delivered and settled on its own.

Once you confirm, AssetPay buys each Marketplace Item, and each item from Rust, from its Seller, who then sends you the Trade Offer through Steam. A Stock Item is sent by one of AssetPay's Bots, and the Cashier shows details by which you can recognize that Bot. In a Withdrawal you give nothing, so decline any Trade Offer that asks you to give an item.

Times shown for a Withdrawal, such as when an item should arrive, are estimates. A Withdrawal depends on Sellers, AssetPay and Steam, and we do not promise a delivery time.

A purchase of a Marketplace Item is canceled automatically if the Seller has not sent the item within about 30 minutes. If the item is still unsent once that automatic cancellation is overdue, the Cashier lets you ask to cancel it. A cancellation takes effect only once AssetPay confirms it, and until then the Seller may still send the item, in which case the Withdrawal continues. An item already offered to you, or already within a Trade hold, is never canceled.

A Withdrawal of an item from Rust cannot be canceled once it starts, except while it waits as pending under clause 9.3. Its Held Amount stays held, and the Cashier shows that it is waiting for the Seller and the time the purchase started.

An item is delivered, and becomes yours subject to Steam's rules for items held in Steam, once it reaches your Linked Steam Account. A CS2 item you receive is within Steam's Trade hold, and the Cashier shows the date from which you can trade it. We place a notice in your Account when a Withdrawal is delivered.

We never take more for an item than its Held Amount. If the item costs less, the difference returns to your Balance. If the item would cost more, the purchase fails and its Held Amount returns to your Balance.

We check each Withdrawal Trade before AssetPay buys or sends any item in it. We stop a Trade whose items or price do not match what you confirmed, and one that reaches us while your Account is suspended or while a Recorded Debt under section 10 is open, and the Held Amount for a stopped Trade returns to your Balance. A Trade that reaches us while we have stopped Withdrawals because of an emergency or a fault in our systems is not approved either, but its Withdrawal waits as pending under clause 9.3 and we try it again when Withdrawals reopen, unless our staff are already reviewing that Withdrawal, in which case the Trade is stopped and its Held Amount returns to your Balance.

Each Deposit, including a Deposit in Skins, must be wagered once before it can be withdrawn, under the Wagering Requirement in clause 9.30 of the Terms. While the Wagering Requirement on your Account is above zero, you may withdraw or send as a Tip only the part of your Balance above it, and the payout when your Account is closed follows clause 16.4 of the Terms instead. Deposits and Withdrawals are for funding play and paying out your Balance, and we may also review your Account under the Anti-money laundering policy where Deposits and Withdrawals are used mainly to swap items, or where a Withdrawal follows a Deposit with little or no play. In such a review we may ask you for information under that Policy and, where the review gives grounds, take the steps in clause 12.3.

As clause 9.31 of the Terms provides, you may withdraw in Skins only where you have made a Deposit in Skins. A Withdrawal in Skins after Deposits in Digital Currency, or in Digital Currency after Deposits in Skins, is possible only by arrangement with Support, which may agree or refuse and tells you any cost before you agree. Where you have deposited by more than one payment method, we may limit your Withdrawals in Skins to the share of your Deposits made in Skins.

The full Held Amount for an item returns to your Balance if the item is not delivered, including where:

• the item is sold to someone else before it can be bought, or its price rises;
• the Seller does not send it;
• you decline the Trade Offer, or it expires unaccepted;
• the item is canceled under clause 8.5;
• Steam refuses the trade, including because your inventory is private, your Trade URL has stopped working or Steam would hold the trade;
• AssetPay or its market cannot complete the purchase; or
• we stop the Trade under clause 8.9.

Refunds go to your Balance and appear in your transaction history beside the Trade. Where only some items in a Withdrawal are delivered, the Held Amounts for the others are refunded.

A refund under clause 9.1 is posted as soon as AssetPay reports that the item will not be delivered. Where the cause lies with us or AssetPay rather than with you or the Seller, we may instead keep the item pending, with its Held Amount still held, while we try again, and it then ends either in delivery or in a refund of the full Held Amount; the Cashier shows which of these applies. A Withdrawal also waits as pending in this way while Withdrawals are paused, switched off or stopped, as clause 11.4 describes. While a Withdrawal waits as pending to be tried again, you may cancel it as a whole in the Cashier, and the Held Amounts still held for it return to your Balance in full.

AssetPay may charge us when a Withdrawal Trade Offer is declined. We do not pass any such charge on to you.

If a set number of Marketplace Items in your Withdrawals, currently 3, are Declined within 7 days, each Declined item counting once, you cannot start a new Withdrawal that includes a Marketplace Item, and the Cashier shows "Too many unaccepted offers. Seller items open soon." Marketplace Items open again 7 days after the oldest of those Declines. A CS2 item whose source we cannot confirm counts as a Marketplace Item. Withdrawals of Stock Items and of items from Rust stay open, and a Declined Stock Item or item from Rust does not count. The Cashier warns you when one more Decline would start a pause, and shows the date on which Marketplace Items open again. The pause is recorded on your Account.

Every Decline of a Marketplace Item counts under clause 9.5 once it is recorded. We do not hold a Decline against you in a review of your Account, or treat it as a sign of misconduct, where:

• the Trade Offer differed from the Withdrawal you confirmed, in its items or their details, or asked you to give anything;
• someone with access to your Steam account or your Steam Web API key declined or canceled it without your consent, and you told Support under clause 14.5;
• it expired while Steam or AssetPay was not working normally; or
• our staff agree that you had another good reason to decline it.

On request, Support tells you which Declines count and the date on which each stops counting. If you think a Decline was recorded wrongly, or falls under clause 9.6, ask Support to review it, and we record the outcome on your Account.

A Withdrawal delivered as you asked is final. We do not refund amounts lost in play.

You must not reverse a Trade in Steam, ask Steam, AssetPay or anyone else to undo a Trade, or use any other means to take back items or value once a Trade has been accepted, unless our staff have agreed to it in writing under clause 10.2. Doing so is Prohibited Conduct.

Before you take any such step, contact Support. Where an item you received is not what you confirmed, or someone else accepted a Trade Offer through your Steam account, we may agree a remedy with you, which may include a reversal. A reversal that our staff have agreed to in writing is not Prohibited Conduct and does not count under clause 10.12, and the amount that returns to your Balance is the amount we agreed.

Raising a problem with Steam or AssetPay does not stop us from applying this section while the problem is open.

If a CS2 Deposit is reversed, canceled or fails during its Trade hold, the Deposit ends and adds nothing to your Balance. Any amount added to your Balance for it before the hold ended is taken back in the way clause 10.5 describes.

If a Deposit is reversed or fails after it has landed, we take back from your Balance the amount it added. Any part of that amount that your Balance cannot cover becomes a Recorded Debt. We take back no more than the amount the reversed Deposit added.

Clause 10.5 also applies where Steam removes deposited items from AssetPay at any time, including after a report of theft made once the Trade hold has ended.

Before a Withdrawal, a Tip or a move of money into the Vault, we first apply your Balance to any Recorded Debt under this section. While any such Recorded Debt remains, you cannot make a Withdrawal, send a Tip or move money into the Vault. Each later Deposit is applied first to that Recorded Debt when it lands, and our staff may also apply money held in your Vault. We place a notice in your Account each time an amount is recovered.

We charge no interest or fee on a Recorded Debt. Our staff may write one off, and a write-off does not limit any other right the Terms give us.

Unless our staff have agreed otherwise under clause 10.2, if you reverse a delivered Withdrawal, or it is reversed at your request, the Reversal is recorded on your Account. The total that returns to your Balance for the item, counting any part already returned under clause 8.8, is the smaller of its Held Amount and the part of the Held Amount not spent on the item plus the refund that AssetPay reports for the Reversal. Where AssetPay reports no refund figure:

• for a Stock Item, which goes back to AssetPay's stock, the Held Amount returns to your Balance; and
• for a Marketplace Item or an item from Rust, only the part of the Held Amount not spent on the item returns.

Where AssetPay's figure cannot be read, or we do not know whether the item came from a Seller or from AssetPay's stock, our staff review the Trade before anything returns.

If a Seller or AssetPay reverses a delivered Withdrawal, the full Held Amount for the item returns to your Balance. If we cannot tell who reversed it, our staff review the Trade before anything returns.

If Steam reports that a delivered CS2 Withdrawal failed during its Trade hold, we check your Steam inventory, and we may check it again before the hold ends. If the item is still there, the Withdrawal stands as delivered. If the item has left your inventory, it is treated as not delivered and the rest of its Held Amount returns to your Balance, in some cases after a review by our staff. If your inventory cannot be read after repeated attempts, our staff review the Trade. You never lose money for an item you did not keep, and you are never paid for an item you kept.

Where Reversals are repeated or appear deliberate, we may suspend your Account or close it under section 16 of the Terms, and recover our losses as the Terms allow.

The following limits apply, and where the Cashier shows a different limit when you start, the Cashier's limit applies:

• each Deposit and each Withdrawal must be worth at least the minimum and no more than the maximum that the Cashier shows for its game and direction, currently $1.00 and $5,000.00 a Trade;
• a Deposit may contain up to 250 items and a Withdrawal up to 50 items;
• up to 5 Deposit Trade Offers may await your acceptance at once;
• up to 10 Deposits may be started in any 5 minutes; and
• up to 3 Withdrawal Trades may be open at once, not counting a delivered Trade that is within its Trade hold, and a Withdrawal that would need more than 3 Trades is refused.

We may raise these limits at any time. We lower a limit, or add a fee to a Deposit or a Withdrawal, only after the notice that clause 21.1 of the Payments policy requires, unless the change is needed at once for legal, security or fraud reasons. A change applies only to Trades that start after it takes effect.

You can set a Deposit limit on the Responsible play page, as clause 9.19 of the Terms provides, and our staff may also cap the Deposits an Account can make over a period. A Deposit in Skins that would go over either is refused, and one that completes over either is held under clause 3.8. To control what you spend, you can also use a Loss limit, the Daily stake limit, a Time limit or a Play break, which section 13 of the Terms and the same page describe.

We may pause or switch off Deposits, Withdrawals or both, for one game or for all, without notice, including for maintenance, for security, because of a fault at AssetPay or Steam, or to comply with Applicable Law. In an emergency, or after a fault in our systems, we may also stop Withdrawals outright. While Deposits or Withdrawals are paused, switched off or stopped, new requests for them are refused, Trades already under way continue to settle, and refunds are still made. A Withdrawal that we have not yet sent to AssetPay, and, while Withdrawals are stopped outright, a Withdrawal Trade that we have not yet approved under clause 8.9, waits as pending under clause 9.3 instead, with its Held Amount still held, and we try it again when Withdrawals reopen.

If Steam or the game makers stop or restrict trading in Skins for a long period, Deposits and Withdrawals may stay paused, and your Balance remains in your Account. Where Withdrawals in Skins stop for good, or stay unavailable for a long period, we offer you another way to withdraw your Balance under clause 9.28 of the Terms and clause 5.7 of the Payments policy.

If AssetPay stops providing its service, or we stop using it, Trades already under way settle on AssetPay's final records. The Held Amount for any item not delivered returns to your Balance, and a Deposit whose items left your inventory is dealt with under clause 7.9. Your Balance remains in your Account, we give notice on the Site, and clause 11.5 applies until another provider is in place.

In addition to the conduct that section 14 of the Terms prohibits, you must not:

• deposit an item that is not yours to trade, including one that is stolen, obtained by fraud or deception, or taken from an account you do not control;
• make Deposits or Withdrawals for another person, act as a go-between in Skins trades, or use Deposits and Withdrawals to pass value to another person;
• offer other people a trading, exchange or withdrawal service through the Cashier;
• buy, sell or exchange Skins, Accounts or Balances with other people in connection with the Service, for money or for anything else;
• buy, sell or list items on Steam or any other market, alone or with others, to move the price AssetPay gives them, or deposit an item whose price you know was moved in that way;
• take advantage of a wrong price, a delay in a price update or a fault in the Cashier, AssetPay or Steam;
• claim falsely that a Deposit did not land, that an item did not reach you or that you did not accept a Trade Offer, or support a claim about a Trade with a screenshot, recording or record that you know to be edited or false;
• use scripts, automated programs or any other automated tool to make Deposits or Withdrawals; or
• use Skins to launder money, including by depositing items whose origin you cannot show and withdrawing other items with little or no play, to evade sanctions or to fund any unlawful activity.

We monitor Skins Trades under the Anti-money laundering policy. Our systems flag each Reversal you make, each pause under clause 9.5 and each Deposit whose items or price do not match its Quote, and a Steam account can be linked to only one Account. We may report activity we consider suspicious to the competent authorities under Law 7786, as amended by Laws 8204 and 9449, and the law may prevent us from telling you that we have done so.

Where we reasonably suspect a breach of this section, we may suspend your Account while our inquiry lasts, ask you for information, correct your Balance where value was obtained through the breach, and close your Account under the Terms. We may share information about the Trade with Steam, AssetPay and the authorities.

Where the price of items in a Deposit was moved by conduct described in clause 12.1, we may correct your Balance to the value those items had before the price was moved, and recover under clause 12.3 any value already obtained through the Deposit.

A suspension under clause 12.3 lasts no longer than our review needs. When the review ends, we lift the suspension or apply the outcome that the review supports under the Terms.

When we suspend your Account under clause 10.12 or 12.3, we tell you, with our reasons where we can give them, unless Applicable Law or an authority prevents us. You may ask Support to review the suspension, and a member of staff who did not take the decision answers. A suspension does not end your right to your Balance: we keep no part of it except as clause 16.7 of the Terms allows, and the part not connected with the conduct concerned remains yours to withdraw once the suspension ends or your Account is closed.

The Site has no item inventory. Items you deposit pass to AssetPay, and items you withdraw go straight to your Linked Steam Account. There is no storage period, no expiry date and no automatic sale of items.

Our staff will never ask for your Steam password, your Steam Guard codes or your Steam Web API key. They will never ask you to sign in to Steam anywhere except on Steam's own pages, to send items to a person, or to accept a trade that you did not start in the Cashier.

Before you accept any Trade Offer, compare it with the Cashier: the items, what, if anything, you give, and the details of the Bot where the Cashier shows them. Decline any Trade Offer that does not match, any Withdrawal Trade Offer that asks you to give an item, and any Trade Offer that you did not start on the Site. Clause 9.6 sets out how we treat such a Decline.

A Marketplace Item or an item from Rust comes from its Seller's own Steam account, not from us or AssetPay. The Cashier shows so that you can recognize the Trade Offer. Sellers are not our staff and do not speak for us. A genuine Trade Offer needs nothing from you except your acceptance in Steam. Do not reply to a Seller's messages or friend requests, open a link a Seller sends or send a Seller anything, and report to Support any Seller who contacts you.

We never contact you on Steam. Trade Offers come from AssetPay's Bots or from Sellers, as sections 7 and 8 describe. Our staff do not message you, comment on your profile or send you friend requests on Steam, and a Steam account that claims to speak for Peeks is false, as clauses 12.2 and 12.5 of the Security policy explain.

If a Trade Offer is canceled, declined or replaced moments after it appears and you did not do it, someone may have access to your Steam account or your Steam Web API key. Revoke the key, change your Steam password and contact Support.

Keeping your Steam account, your devices and Steam Guard secure is your responsibility. To the extent Applicable Law allows, we do not bear a loss that results from a trade you accept with anyone other than AssetPay or a Seller that AssetPay assigns to your Withdrawal, from a phishing site, or from another person's access to your Steam account, unless we caused the loss.

Report a suspected scam, a fake Bot or a site that poses as Peeks to Support. The Security policy gives further guidance.

Steam is run by Valve Corporation. Your Steam account, your inventory, Trade Offers and Trade holds are governed by the Steam Subscriber Agreement and Steam's own rules, which are separate from the Terms, and complying with them is your responsibility.

AssetPay prices Skins and carries out every Trade, using its Bots, its market and its own stock. Its own terms may apply to you when you trade with it.

Peeks has no affiliation with Valve Corporation or Facepunch Studios, and neither of them endorses or sponsors Peeks. Steam, Counter-Strike 2, Rust and the items in them belong to their respective owners.

To the extent Applicable Law allows, we are not responsible for what Steam, Valve Corporation, Facepunch Studios or a Seller does or fails to do, including outages, delays, Trade holds, changes to rules or items, and restrictions on your Steam account. Your right under section 9 to a refund when a paid Withdrawal is not delivered is unaffected.

We do not accept cryptocurrency through AssetPay. Cryptocurrency sent through AssetPay in connection with your Account is not added to your Balance. Contact Support, and our staff will review it.

If an amount is added to or taken from your Balance in error in connection with a Trade, including through a fault at AssetPay or Steam, we correct your Balance to the amount that should have applied, as the Terms provide.

If you receive an item or an amount that you were not due, tell Support at once. You must not trade, sell or use the item, and you must return it or its value when we ask.

Return an item delivered in error in the way we tell you, once Steam allows the item to be traded. If you have not returned it within a reasonable time after that, or if an amount added in error has already been staked, tipped or withdrawn, the value not recovered is a Recorded Debt that we may recover as the Terms and the Payments policy allow.

We record every Trade: the items and their details, the Quote, the prices AssetPay reports, the Trade Offer and the Bot that sent it where there was one, each change of status with its time, the session and browser used, and a one-way code of the network address. Each change to your Balance is a journal entry in our ledger, and your transaction history shows each Trade with its status.

We store your Steam ID, Steam profile name and avatar, your Trade URL in encrypted form, the results of our checks with Steam, such as trade status, holds and bans, and the result of each inventory check under clause 10.11. The Privacy policy explains how we use, share and keep this data, under Law 8968.

Each Deposit, and each part of a Withdrawal, has a code shown in the Cashier. When you contact Support about a Trade, give that code, your Steam ID and, where you have it, the Steam trade offer ID. We may also ask for screenshots of the Trade Offer or of your Steam trade history.

You may also send us your own evidence about a Trade, such as screenshots, screen recordings and your Steam trade history, and we weigh it together with the records.

We decide questions about a Trade from our records, the records of AssetPay and Steam and any evidence you send. Where they differ, we investigate before we decide.

If we find that a decision we made about a Trade was wrong, we reverse its effect on your Balance, return any amount it took, write off any Recorded Debt it created and tell you, and we do not hold against you any Decline or Reversal it recorded.

A complaint about a Trade follows the Complaints policy and section 21 of the Terms.

We may change this Policy. The effective date shown at the head of this Policy is the date of its last change, and the rules in the Terms on changes and notice apply to every change. A Trade is governed by the version of this Policy in force when the Trade started.

Costa Rican law governs this Policy, as the Terms provide.

Where this Policy does not cover a case, we deal with it fairly, in line with the Terms and the purpose of this Policy. We may make an exception in your favor, and an exception made once does not change the rules for later Trades.

You can reach Support through live support messages on the Support page or by email at support@peeks.gg.